SFA Customer Success Survey

Shop Floor Automations would love to hear about how you found us and how we helped your shop floor succeed. Just for taking the time to fill out this survey, you will be sent SFA Swag: one G-Code shirt of your ideal sizing and one SFA thumb drive. Our marketing department will be in touch after you finish.

We are always looking for customers who want to participate in case studies, so be sure to ask us how to get free publicity for your shop. Thank you! 

PLEASE NOTE - By filling out and submitting this form, you consent for SFA to share your comments on our website and social media channels. We do have an anonymous survey available if you prefer, but the SFA Swag prize is not available for this option. Please be as specific as possible - singular "yes and no" answers will not suffice for the purpose of this survey (except for Question 7), and will not be eligible for SFA Swag.

* 1. What problem(s) were you having prior to SFA coming in?

* 2. How did you find or hear about SFA & what solutions did you choose?

* 3. Who helped you, whether it was over the phone or in-person? Were you satisfied with their support or installation?

* 4. How has our help made your job easier, or what kind of improvements have you seen?

* 5. What is your favorite feature of the solution you implemented, or how has it surprised you?

* 6. If you were to refer us to another shop, what would you recommend to them about our services?

* 7. While we have your attention - is there anything you need from us, like a service visit or a support call?

* 8. Please enter your full name, job title, company name & phone # here

* 9. Please enter your shirt size (we have Med to XXXL) and the shipping address where we can send your prizes to. 

* 10. Are you on Social Media? If so, choose which sites you use. If not, please choose the appropriate option.