WSP Crime Lab Customer Survey

The Washington State Patrol crime laboratories are committed to providing the highest quality forensic science services and training for criminal justice agencies. Completing this survey will help us determine if we are providing the level of customer service you have come to expect from the WSP crime laboratories and will assist us in improving service to you. We value your comments and look forward to your feedback.

Please note that the WSP Toxicology Laboratory is separate from the Crime Laboratory Division.

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* 1. Please identify your general job title:

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* 2. Please select the Crime Laboratory you most often utilize.

CODIS (Convicted Offender DNA Lab located in Seattle)

Kennewick

Marysville

Olympia

Seattle

Spokane (located in Cheney)

Tacoma

Vancouver

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* 3. During the current calendar year, approximately how frequently did you make contact with the laboratory?

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* 4. Please rate the following categories involving your previous contacts with the laboratory you most often utilize. Please enter the rating that best applies. *Unless otherwise indicated the ratings provided will be associated with the laboratory location selected in Question 2.

	Below Expectations		Satisfactory		Exceeds Expectations	N/A
Staff professionalism	Staff professionalism Below Expectations	Staff professionalism	Staff professionalism Satisfactory	Staff professionalism	Staff professionalism Exceeds Expectations	Staff professionalism N/A
Staff willingness and ability to offer assistance	Staff willingness and ability to offer assistance Below Expectations	Staff willingness and ability to offer assistance	Staff willingness and ability to offer assistance Satisfactory	Staff willingness and ability to offer assistance	Staff willingness and ability to offer assistance Exceeds Expectations	Staff willingness and ability to offer assistance N/A
Providing a timely response to an inquiry	Providing a timely response to an inquiry Below Expectations	Providing a timely response to an inquiry	Providing a timely response to an inquiry Satisfactory	Providing a timely response to an inquiry	Providing a timely response to an inquiry Exceeds Expectations	Providing a timely response to an inquiry N/A

Additional Comments:

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* 5. How would you rate the general experience of submitting and picking up evidence?

Comments

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* 6. Please rate your satisfaction with the following that you use

	Usage Level	Satisfaction
Request for Laboratory Examination (RFLE) Form	Request for Laboratory Examination (RFLE) Form Usage Level menu	Request for Laboratory Examination (RFLE) Form Satisfaction menu
DNA Case Supplemental Information Form	DNA Case Supplemental Information Form Usage Level menu	DNA Case Supplemental Information Form Satisfaction menu
Authorization for Consumption of DNA Evidence Form	Authorization for Consumption of DNA Evidence Form Usage Level menu	Authorization for Consumption of DNA Evidence Form Satisfaction menu
Convicted Offender DNA Collection Card	Convicted Offender DNA Collection Card Usage Level menu	Convicted Offender DNA Collection Card Satisfaction menu
WSP Forensic Services Guide	WSP Forensic Services Guide Usage Level menu	WSP Forensic Services Guide Satisfaction menu
Training from the crime laboratory	Training from the crime laboratory Usage Level menu	Training from the crime laboratory Satisfaction menu
Newsletters and Brochures	Newsletters and Brochures Usage Level menu	Newsletters and Brochures Satisfaction menu
Website of the Crime Laboratory Division	Website of the Crime Laboratory Division Usage Level menu	Website of the Crime Laboratory Division Satisfaction menu

If you were not satisfied, what do you feel we can do to improve or rectify the issue?

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* 7. How would you rate the clarity of our laboratory reports?

	Easy to Understand	Somewhat Understandable	Difficult to Understand	N/A
Controlled Substance	Controlled Substance Easy to Understand	Controlled Substance Somewhat Understandable	Controlled Substance Difficult to Understand	Controlled Substance N/A
Crime Scene	Crime Scene Easy to Understand	Crime Scene Somewhat Understandable	Crime Scene Difficult to Understand	Crime Scene N/A
DNA	DNA Easy to Understand	DNA Somewhat Understandable	DNA Difficult to Understand	DNA N/A
Latent Fingerprints	Latent Fingerprints Easy to Understand	Latent Fingerprints Somewhat Understandable	Latent Fingerprints Difficult to Understand	Latent Fingerprints N/A
Firearms/Toolmarks	Firearms/Toolmarks Easy to Understand	Firearms/Toolmarks Somewhat Understandable	Firearms/Toolmarks Difficult to Understand	Firearms/Toolmarks N/A
Microanalysis (Trace evidence)	Microanalysis (Trace evidence) Easy to Understand	Microanalysis (Trace evidence) Somewhat Understandable	Microanalysis (Trace evidence) Difficult to Understand	Microanalysis (Trace evidence) N/A
Question Documents	Question Documents Easy to Understand	Question Documents Somewhat Understandable	Question Documents Difficult to Understand	Question Documents N/A

What changes would you recommend, if any, to the reports to make them better for you?

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* 8. Do you read our laboratory reports in their entirety? Please provide in the comment section how we can improve the laboratory report.

Yes, I read the entire report

No, I only read certain sections of the report

N/A

How can we improve the laboratory report? If you answered no above, what section(s) do you usually read? (Sections include "Results and Conclusions," "Items Examined," "Methods and Observations," and "Remarks.")

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* 9. How would you rate the average turn-around time of examinations of evidence?

	Excellent	Satisfactory	Poor	N/A
Controlled Substance	Controlled Substance Excellent	Controlled Substance Satisfactory	Controlled Substance Poor	Controlled Substance N/A
Crime Scene	Crime Scene Excellent	Crime Scene Satisfactory	Crime Scene Poor	Crime Scene N/A
DNA	DNA Excellent	DNA Satisfactory	DNA Poor	DNA N/A
Latent Fingerprints	Latent Fingerprints Excellent	Latent Fingerprints Satisfactory	Latent Fingerprints Poor	Latent Fingerprints N/A
Firearms/Toolmarks	Firearms/Toolmarks Excellent	Firearms/Toolmarks Satisfactory	Firearms/Toolmarks Poor	Firearms/Toolmarks N/A
Microanalysis (Trace evidence)	Microanalysis (Trace evidence) Excellent	Microanalysis (Trace evidence) Satisfactory	Microanalysis (Trace evidence) Poor	Microanalysis (Trace evidence) N/A
Question Documents	Question Documents Excellent	Question Documents Satisfactory	Question Documents Poor	Question Documents N/A

Comments?

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* 10. Would forensic science training opportunities conducted by lab staff at a WSP Crime Lab be attended by your agency representatives? Note: Training would be at no cost to your agency.

Yes

Undecided

N/A

What frequency should training be offered (monthly, quarterly, yearly)?

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* 11. What forensic science topics, if any, would you like covered in these training sessions whether at a WSP lab or at your location? Check all that apply.

Controlled Substance

Crime Scene

DNA

Latent Fingerprints

Firearms/Toolmarks

Microanalysis (Trace evidence)

Question Documents

Photography

Evidence collection

Evidence Packaging and Submission to the Lab

General Crime Laboratory Services/Information

Other (please specify)

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* 12. For DNA specific training opportunities, please select the topic you would most like covered. For multiple topics please select "Other" and comment below.

DNA Basics: what is it and where can I find it?

Sources of DNA evidence at crime scenes

Collection and Packaging of DNA Evidence

Body Fluid Identification

DNA Testing Procedures

DNA Statistics

CODIS (Combined DNA Index System) Database

Convicted Offender DNA Collection

Interpreting DNA lab reports

Beyond DNA: how to prioritize firearms, latent prints, and/or microanalysis exams with DNA

Other (please specify)

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* 13. Please provide us with any additional comments or suggestions regarding our services to you so that we may better meet your needs (optional). You may include your contact information as well.