You may have interacted with the OBCE between September 2016 and August 2017 and we would like to be sure you were satisfied with the assistance you received. We would appreciate it if you would complete this short survey. Your feedback is greatly appreciated and will be used to improve our services.

* 1. What method did you use to contact the OBCE?

* 2. Why did you interact with the OBCE?

* 3. How would you rate the time taken to provide you with assistance?

* 4. Was the individual who assisted you courteous and professional?

* 5. Was the individual able to answer your questions or refer you to someone who did?

* 6. How would you describe the service you received?

* 7. How would you describe the quality of the information you received?

* 8. How satisfied were you with the assistance you were provided?

* 9. If you requested information to be mailed or emailed to you, did you receive it in a timely manner?

* 10. Overall, how would you rate your experience with the OBCE?

* 11. What changes, if any, can we make to improve our customer service?

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