El Segundo, CA - Website Community Survey

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* 1. Generally, how often would you say you use the City website (elsegundo.org)? Select one:

Frequently as a resource for many interactions with the City

Occasionally but regularly when I need to check something or find a form/contact info

Not very often – I might use it to find something specific, then not check again for a long time

Rarely or almost never

If rarely or almost never, why is that?

Other (please specify)

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* 2. Thinking about how you might use the City’s website (elsegundo.org), what type of services and/or information do you feel the City website should provide. Please indicate a priority for any of the following topics or add your own.

1 = Crucial, 2 = Useful, 3 = Nice but not mandatory, 4 = Not necessary/wouldn’t use

	1 = Crucial	2 = Useful	3 = Nice but not mandatory	4 = Not necessary/wouldn’t use
City history and overall description - descriptions of departments, description of government & officials	City history and overall description - descriptions of departments, description of government & officials 1 = Crucial	City history and overall description - descriptions of departments, description of government & officials 2 = Useful	City history and overall description - descriptions of departments, description of government & officials 3 = Nice but not mandatory	City history and overall description - descriptions of departments, description of government & officials 4 = Not necessary/wouldn’t use
Online access to forms and applications: licenses, permits, library card, pet registration, bike registration, etc.	Online access to forms and applications: licenses, permits, library card, pet registration, bike registration, etc. 1 = Crucial	Online access to forms and applications: licenses, permits, library card, pet registration, bike registration, etc. 2 = Useful	Online access to forms and applications: licenses, permits, library card, pet registration, bike registration, etc. 3 = Nice but not mandatory	Online access to forms and applications: licenses, permits, library card, pet registration, bike registration, etc. 4 = Not necessary/wouldn’t use
Ability to fill out and submit forms and applications online	Ability to fill out and submit forms and applications online 1 = Crucial	Ability to fill out and submit forms and applications online 2 = Useful	Ability to fill out and submit forms and applications online 3 = Nice but not mandatory	Ability to fill out and submit forms and applications online 4 = Not necessary/wouldn’t use
Directories and/or direct contact to key people (e.g., contact names and linked emails, linked phone numbers, online forms or alerts).	Directories and/or direct contact to key people (e.g., contact names and linked emails, linked phone numbers, online forms or alerts). 1 = Crucial	Directories and/or direct contact to key people (e.g., contact names and linked emails, linked phone numbers, online forms or alerts). 2 = Useful	Directories and/or direct contact to key people (e.g., contact names and linked emails, linked phone numbers, online forms or alerts). 3 = Nice but not mandatory	Directories and/or direct contact to key people (e.g., contact names and linked emails, linked phone numbers, online forms or alerts). 4 = Not necessary/wouldn’t use
Pay fees online – water, parking fines, permit/application fees	Pay fees online – water, parking fines, permit/application fees 1 = Crucial	Pay fees online – water, parking fines, permit/application fees 2 = Useful	Pay fees online – water, parking fines, permit/application fees 3 = Nice but not mandatory	Pay fees online – water, parking fines, permit/application fees 4 = Not necessary/wouldn’t use
Report issues – broken tree limbs, broken City equipment, graffiti, streetlight outage, etc.	Report issues – broken tree limbs, broken City equipment, graffiti, streetlight outage, etc. 1 = Crucial	Report issues – broken tree limbs, broken City equipment, graffiti, streetlight outage, etc. 2 = Useful	Report issues – broken tree limbs, broken City equipment, graffiti, streetlight outage, etc. 3 = Nice but not mandatory	Report issues – broken tree limbs, broken City equipment, graffiti, streetlight outage, etc. 4 = Not necessary/wouldn’t use
See/search Calendars – events, dates, times, locations, descriptions	See/search Calendars – events, dates, times, locations, descriptions 1 = Crucial	See/search Calendars – events, dates, times, locations, descriptions 2 = Useful	See/search Calendars – events, dates, times, locations, descriptions 3 = Nice but not mandatory	See/search Calendars – events, dates, times, locations, descriptions 4 = Not necessary/wouldn’t use
Access Activities – Recreation Center classes, volunteer opportunities	Access Activities – Recreation Center classes, volunteer opportunities 1 = Crucial	Access Activities – Recreation Center classes, volunteer opportunities 2 = Useful	Access Activities – Recreation Center classes, volunteer opportunities 3 = Nice but not mandatory	Access Activities – Recreation Center classes, volunteer opportunities 4 = Not necessary/wouldn’t use
New Resident services – contacts for utilities, school system, etc.	New Resident services – contacts for utilities, school system, etc. 1 = Crucial	New Resident services – contacts for utilities, school system, etc. 2 = Useful	New Resident services – contacts for utilities, school system, etc. 3 = Nice but not mandatory	New Resident services – contacts for utilities, school system, etc. 4 = Not necessary/wouldn’t use
Listings of businesses, services, restaurants available in El Segundo	Listings of businesses, services, restaurants available in El Segundo 1 = Crucial	Listings of businesses, services, restaurants available in El Segundo 2 = Useful	Listings of businesses, services, restaurants available in El Segundo 3 = Nice but not mandatory	Listings of businesses, services, restaurants available in El Segundo 4 = Not necessary/wouldn’t use
Local city news updates/reporting	Local city news updates/reporting 1 = Crucial	Local city news updates/reporting 2 = Useful	Local city news updates/reporting 3 = Nice but not mandatory	Local city news updates/reporting 4 = Not necessary/wouldn’t use
Other local news such as blog posts, reviews, etc.	Other local news such as blog posts, reviews, etc. 1 = Crucial	Other local news such as blog posts, reviews, etc. 2 = Useful	Other local news such as blog posts, reviews, etc. 3 = Nice but not mandatory	Other local news such as blog posts, reviews, etc. 4 = Not necessary/wouldn’t use
Access to City records – financial reports, municipal code, City data/statistics, agendas & minutes from meetings	Access to City records – financial reports, municipal code, City data/statistics, agendas & minutes from meetings 1 = Crucial	Access to City records – financial reports, municipal code, City data/statistics, agendas & minutes from meetings 2 = Useful	Access to City records – financial reports, municipal code, City data/statistics, agendas & minutes from meetings 3 = Nice but not mandatory	Access to City records – financial reports, municipal code, City data/statistics, agendas & minutes from meetings 4 = Not necessary/wouldn’t use

Other – (please list other City website offerings you feel would be useful)

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* 3. Common problems with websites can include the following. Please let us know if you have encountered any of these with the City’s website:

Site organization – it’s difficult to know where to look for what I need

Search function does not seem to help – does not return the information I expect or am looking for

Information seems overwhelming, too much of too hard to find

Sometimes I see conflicting or different information in different parts of the site

I’m not confident the information is current/updated

Other – please let us know other problems you’ve encountered

Other (please specify)

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* 4. Are there aspects of the City’s website that you like and/or use often? Please let us know here:

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* 5. Are there things missing from the City’s website that you wish were available? Please let us know here:

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* 6. Are there examples of other city websites that you think have a great user experience:

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* 7. Tell us a little about yourself. Select all that describe you:

I am a resident of El Segundo, CA I work in El Segundo

I am visiting or plan to visit El Segundo or I am re-locating to El Segundo

I am a Customer (permits, licensing, etc)

I am a parks, recreation, cultural program participant

I am an El Segundo business owner or potential business owner or I am an El Segundo contractor or service provider

I am an El Segundo elected official or member of a City Board or Commission or I am a member of the media

Other (please specify)

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* 8. What is your age?

Under 18 years old

19-30 years old

31-45 years old

46-65 years old

65 years old or older