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Customer Satisfaction Survey
Customer Satisfaction Survey
Please let us know about your experience with BROC Community Action.
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1.
Choose the description that best fits your opinion of each statement below.
Strongly Agree
Agree
Somewhat Agree
Somewhat Disagree
Disagree
Strongly Disagree
I felt welcomed and was treated in a dignified and respectful manner.
Strongly Agree
Agree
Somewhat Agree
Somewhat Disagree
Disagree
Strongly Disagree
I felt staff listened to me and responded appropriately by providing information and/or assistance.
Strongly Agree
Agree
Somewhat Agree
Somewhat Disagree
Disagree
Strongly Disagree
I am satisfied with the services I received or the program I accessed.
Strongly Agree
Agree
Somewhat Agree
Somewhat Disagree
Disagree
Strongly Disagree
I would recommend BROC Community Action to a friend or family member.
Strongly Agree
Agree
Somewhat Agree
Somewhat Disagree
Disagree
Strongly Disagree
The facilities/parking/environment were suitable for the services I received.
Strongly Agree
Agree
Somewhat Agree
Somewhat Disagree
Disagree
Strongly Disagree
2.
What services or programs have you accessed or participated in through BROC Community Action? (Please check ALL that apply)
Housing Counseling
Homeless Prevention
BROC Community Food Shelf
Senior Commodities
Fuel Assistance
Electric Assistance
Budget Counseling
Farm to Family Coupons
Income Tax Assistance/Renter's Rebate
Holiday Assistance
Forms Assistance
Weatherization
Energy Efficiency Coaching
Furnace Repair or Replacement
Business Plan Counseling
Credit Repair
Financial Capability Workshops
Micro Business Development
Job Skills Training Program
Child & Adult Care Food Program (Child care providers ONLY)
Restorative Circles (Rutland County Community Justice Center)
Circles of Support and Accountability (Rutland County Community Justice Center)
Referral to another BROC Community Action program/service
Referral to another community organization
Supervised Visitation Program (Rutland County Community Justice Center)
Warming Others Winter Clothing Program (Winter coats, hats, boots, etc...)
3.
Please rate your OVERALL satisfaction with the services you received or programs you accessed.
Extremely Satisfied
Somewhat Satisfied
Satisfied
Dissatisfied
Somewhat Dissatisfied
Extremely Dissatisfied
Overall
Extremely Satisfied
Somewhat Satisfied
Satisfied
Dissatisfied
Somewhat Dissatisfied
Extremely Dissatisfied
4.
What made it possible for you to access the supports and services you need(ed)? Please check all that apply.
I found one person who helped me figure out the system.
I found one organization or agency that helped me figure out the system.
I found a website that made it easy to find the information I was looking for.
I was eligible for the supports and/or services I was looking for.
Other (please specify)
5.
Have you ever tried to access BROC Community Actions programs or services you needed but stopped trying because you got discouraged or tired of trying?
Yes (Please detail below)
No
Other (please specify)
6.
Please share ways that BROC Community Action can improve its delivery of programs and services to better meet your needs.
Current Progress,
0 of 6 answered
