Customer Satisfaction Survey

	Strongly Agree	Agree	Somewhat Agree	Somewhat Disagree	Disagree	Strongly Disagree
I felt welcomed and was treated in a dignified and respectful manner.	I felt welcomed and was treated in a dignified and respectful manner. Strongly Agree	I felt welcomed and was treated in a dignified and respectful manner. Agree	I felt welcomed and was treated in a dignified and respectful manner. Somewhat Agree	I felt welcomed and was treated in a dignified and respectful manner. Somewhat Disagree	I felt welcomed and was treated in a dignified and respectful manner. Disagree	I felt welcomed and was treated in a dignified and respectful manner. Strongly Disagree
I felt staff listened to me and responded appropriately by providing information and/or assistance.	I felt staff listened to me and responded appropriately by providing information and/or assistance. Strongly Agree	I felt staff listened to me and responded appropriately by providing information and/or assistance. Agree	I felt staff listened to me and responded appropriately by providing information and/or assistance. Somewhat Agree	I felt staff listened to me and responded appropriately by providing information and/or assistance. Somewhat Disagree	I felt staff listened to me and responded appropriately by providing information and/or assistance. Disagree	I felt staff listened to me and responded appropriately by providing information and/or assistance. Strongly Disagree
I am satisfied with the services I received or the program I accessed.	I am satisfied with the services I received or the program I accessed. Strongly Agree	I am satisfied with the services I received or the program I accessed. Agree	I am satisfied with the services I received or the program I accessed. Somewhat Agree	I am satisfied with the services I received or the program I accessed. Somewhat Disagree	I am satisfied with the services I received or the program I accessed. Disagree	I am satisfied with the services I received or the program I accessed. Strongly Disagree
I would recommend BROC Community Action to a friend or family member.	I would recommend BROC Community Action to a friend or family member. Strongly Agree	I would recommend BROC Community Action to a friend or family member. Agree	I would recommend BROC Community Action to a friend or family member. Somewhat Agree	I would recommend BROC Community Action to a friend or family member. Somewhat Disagree	I would recommend BROC Community Action to a friend or family member. Disagree	I would recommend BROC Community Action to a friend or family member. Strongly Disagree
The facilities/parking/environment were suitable for the services I received.	The facilities/parking/environment were suitable for the services I received. Strongly Agree	The facilities/parking/environment were suitable for the services I received. Agree	The facilities/parking/environment were suitable for the services I received. Somewhat Agree	The facilities/parking/environment were suitable for the services I received. Somewhat Disagree	The facilities/parking/environment were suitable for the services I received. Disagree	The facilities/parking/environment were suitable for the services I received. Strongly Disagree

Strongly Agree

Agree

Somewhat Agree

Somewhat Disagree

Disagree

Strongly Disagree

I felt welcomed and was treated in a dignified and respectful manner.

I felt welcomed and was treated in a dignified and respectful manner. Strongly Agree

I felt welcomed and was treated in a dignified and respectful manner. Agree

I felt welcomed and was treated in a dignified and respectful manner. Somewhat Agree

I felt welcomed and was treated in a dignified and respectful manner. Somewhat Disagree

I felt welcomed and was treated in a dignified and respectful manner. Disagree

I felt welcomed and was treated in a dignified and respectful manner. Strongly Disagree

I felt staff listened to me and responded appropriately by providing information and/or assistance.

I felt staff listened to me and responded appropriately by providing information and/or assistance. Strongly Agree

I felt staff listened to me and responded appropriately by providing information and/or assistance. Agree

I felt staff listened to me and responded appropriately by providing information and/or assistance. Somewhat Agree

I felt staff listened to me and responded appropriately by providing information and/or assistance. Somewhat Disagree

I felt staff listened to me and responded appropriately by providing information and/or assistance. Disagree

I felt staff listened to me and responded appropriately by providing information and/or assistance. Strongly Disagree

I am satisfied with the services I received or the program I accessed.

I am satisfied with the services I received or the program I accessed. Strongly Agree

I am satisfied with the services I received or the program I accessed. Agree

I am satisfied with the services I received or the program I accessed. Somewhat Agree

I am satisfied with the services I received or the program I accessed. Somewhat Disagree

I am satisfied with the services I received or the program I accessed. Disagree

I am satisfied with the services I received or the program I accessed. Strongly Disagree

I would recommend BROC Community Action to a friend or family member.

I would recommend BROC Community Action to a friend or family member. Strongly Agree

I would recommend BROC Community Action to a friend or family member. Agree

I would recommend BROC Community Action to a friend or family member. Somewhat Agree

I would recommend BROC Community Action to a friend or family member. Somewhat Disagree

I would recommend BROC Community Action to a friend or family member. Disagree

I would recommend BROC Community Action to a friend or family member. Strongly Disagree

The facilities/parking/environment were suitable for the services I received.

The facilities/parking/environment were suitable for the services I received. Strongly Agree

The facilities/parking/environment were suitable for the services I received. Agree

The facilities/parking/environment were suitable for the services I received. Somewhat Agree

The facilities/parking/environment were suitable for the services I received. Somewhat Disagree

The facilities/parking/environment were suitable for the services I received. Disagree

The facilities/parking/environment were suitable for the services I received. Strongly Disagree

Question Title

* 3. Please rate your OVERALL satisfaction with the services you received or programs you accessed.

	Extremely Satisfied	Somewhat Satisfied	Satisfied	Dissatisfied	Somewhat Dissatisfied	Extremely Dissatisfied
Overall	Overall Extremely Satisfied	Overall Somewhat Satisfied	Overall Satisfied	Overall Dissatisfied	Overall Somewhat Dissatisfied	Overall Extremely Dissatisfied

Question Title

* 4. What made it possible for you to access the supports and services you need(ed)? Please check all that apply.

I found one person who helped me figure out the system.

I found one organization or agency that helped me figure out the system.

I found a website that made it easy to find the information I was looking for.

I was eligible for the supports and/or services I was looking for.

Other (please specify)

Question Title

* 5. Have you ever tried to access BROC Community Actions programs or services you needed but stopped trying because you got discouraged or tired of trying?

Customer Satisfaction Survey