1. Executive Directors' Views on Building Organizational Capacity

 
This survey is to be completed by the executive director of the organization, if at all possible.

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* 1. What is your current position or title? If more than one applies, choose the one that best describes your primary role.

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* 2. How many years have you served in this capacity for your organization?

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* 3. Do you work for a local, national, or international nonprofit organization?

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* 4. What is the highest educational level you have achieved?

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* 5. What is your gender?

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* 6. Please indicate your age.

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* 7. Knowing the future is hard to predict, how much longer do you imagine that you will stay in your current position?

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* 8. How old is the organization?

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* 9. How many of each of the following does the organization have?

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* 10. What was the organization's annual gross income for the last fiscal year? (Please use numbers: for example $25,000)

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* 11. Please indicate how much growth there has been in the last 5 years for each of the following areas.  

  Great deal of growth Some growth No significant change Some decline Great deal of decline
Number of programs or services you offer
Number of clients or members you serve
Number of paid staff members you have
Number of donors you have
Size of your budget

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* 12. Indicate how much you agree with the following statements.

  Strongly Disagree Disagree Somewhat disagree Neither disagree nor agree Somewhat Agree Agree Strongly agree
A nonprofit can be very well managed and still not achieve its program goals.
A nonprofit can be very effective in achieving its program goals but not be well managed.

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* 13. Does you organization have any of the following things?

  Yes No
A written MISSION STATEMENT (identifying why the organization exists and what it is in business to do)
A written VISION STATEMENT (identifying what outcomes are sought through the organization's work given the current state of affairs)
A written STRATEGIC PLAN (identifying mission, vision, benchmarks and outcomes sought, present circumstances, what costs are, when and what strategic actions are to be done, and who is in charge of what actions)
A written PUBLIC RELATIONS PLAN (identifying intentional strategy for publicizing work and impacts of organization to consumers, community leaders, donors, public)
A written FUND DEVELOPMENT PLAN (identifying a case for support, current and potential donors and funders, sources and amounts of revenue to be achieved, a plan for development of relationships with all funding sources, for securing funds from all sources, identification of who is in charge of each area of financial development, and the costs involved)
A written BUSINESS PLAN (identifying mission, vision, plans for management, program, finance, public relations, marketing, assessment and evaluation)

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* 14. What kinds of services are offered to consumers? Check all the apply.

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* 15. How much do you agree or disagree with the following statements about the board of directors?

  Strongly Disagree Disagree Somewhat Disagree Neither disagree nor agree Somewhat Agree Agree Strongly agree
The board is actively involved in planning the direction and priorities of the organization.
The board does a good job of evaluating the performance of the ED/CEO (measuring results against objectives)
Board members demonstrate a clear understanding of the respective roles of the board and ED/CEO.
The board has high credibility with key stakeholders (e.g. funders, donors, consumers, collateral organizations or professionals, community, staff).
Board members demonstrate commitment to this organization's mission and values.
Board members comply with requirements outlined in key elements of the governance structure (bylaws, policies, code of conduct, conflict of interest, traditional/cultural norms, etc.)
The board's capacity to govern effectively is not impaired by conflicts between members.
There is a productive working relationship between the board and the ED/CEO (characterized by good communication and mutural respect).
I am confident that this board would effectively manage any organizational crisis that could be reasonably anticipated.
Board meetings are well-managed.
The board uses sound decision-making processes (focused on board responsibilities, factual information, efficient use of time, items not frequently revisited, effective implementation).

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* 16. How much do you agree or disagree with each of the following statements about the organization?

  Strongly Disagree Disagree Somewhat disagree Neither disagree nor agree Somewhat Agree Agree Strongly agree
This organization's orientation for board members adequately prepares them to fulfill their governance responsibilities.
This organization is financially sound (i.e. viable and stable).
This organization's resources are used efficiently (good value for money spent).
This organization has a good balance between organizational stability and innovation.
This organization handles effectively internal changes by adapting its processes, structures and/or staff roles/responsibilities.
This organization handles effectively external changes by adapting its internal processes or structures and its external relations with key stakeholders.

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* 17. How much do you agree or disagree with each of the following statements?

  Strongly Disagree Disagree Somewhat Disagree Neither disagree nor agree Somewhat Agree Agree Strongly agree
Staff members trust each other.
Board members trust each other.
The director trusts the board chair.
The board chair trusts the director.
The director trusts the board members.
The board members trust the director.
The board members trust the staff.
The staff trusts the board members.
Staff members trust the director.
The director trusts the staff.
The director trust volunteers.
The board trust volunteers.
The staff trust the volunteers.
The volunteers trust staff.
Volunteers trust director.
Volunteers trust board.

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* 18. "Organizational capacity building" means different things to different people. What does organizational capacity building mean to you?

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* 19. Thinking back over the past 5 years, which of the following, if any, has the organization done to improve its impact? Check all that apply.

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* 20. Within the past 5 years,which of the following methods for improving external relationships did you use? Check all that apply.

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* 21. Within the past 5 years, which of the following methods did you use to improve the organization's internal structure? Check all that apply.

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* 22. Within the past 5 years, which of the following methods did you use to improve leadership within the organization?

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* 23. Within the past 5 years, which of the following methods did you use to improve your internal management systems? Check all that apply.

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* 24. For the next few questions, think of ONE organizational capacity building effort you know best that the organization has made within the past five years to improve its performance. This could be an effort that was very successful or one that was not too successful. Answer all questions with this one effort in mind.

Please give a brief description of this effort to improve the organization's performance.

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* 25. Is the organization still working on this particular effort or has the organization completed it?

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* 26. To date, how many months did the organization work on this effort?

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* 27. How much do you agree or disagree with each of the following statements?

  Strongly Disagree Disagree Somewhat disagree Neither disagree nor agree Somewhat agree Agree Strongly agree
I expected we would have to do this capacity building effort.
I wanted to do this capacity building effort.
I intended to do this capacity building effort.

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* 28. .

  Very unsuccessful Unsuccessful Somewhat unsuccessful Some parts successful; some unsuccessful Somewhat Successful Successful Very Successful
How successful do you think this effort was?

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* 29. .

  Very Hard Hard Somewhat Hard Some parts hard; some easy Somewhat Easy Easy Very Easy
How easy was this effort to accomplish?

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* 30. .

  Totally Worthless Worthless Somewhat worthless Some parts worthless some useful Somewhat useful Useful Very Useful
Was the effort a useful or worthless thing to spend time and resources on?

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* 31. .

  Very unpleasant Unpleasant Somewhat Unpleasant Some parts Pleasant; some unpleasant Somewhat pleasant Pleasant Very pleasant
Was the effort a pleasant or unpleasant experience?

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* 32. How successful was the effort in improving the following areas of the organization?

  Completely Unsuccessful Mostly Unsuccessful Somewhat Unsuccessful Neither successful nor unsuccessful Somewhat Successful Mostly Successful Completely Sussessful
management
programmatic impact
overall performance
leadership

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* 33. What prompted you to undertake this effort? Check all that apply.

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* 34. In your opinion, how much planning did the organization do before it began this effort?

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* 35. Roughly how much did this effort cost? If possible, please include indirect and in-kind costs as well as direct expenses in your estimate.

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* 36. Did you have outside funding to cover this effort?

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* 37. .

  None Only a little Some Most All
How much did the external funding cover the expenses associated with this effort?

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* 38. .

  Very Inadequate Inadequate Somewhat Inadequate Somewhat Adequate Adequate Very Adequate
How adequate were the financial resources designated for the capacity building effort?

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* 39. Which of the following resources were used to accomplish this effort and how helpful were they? Check all that apply.

  Used Not Used Not at all helpful Not too helpful Somewhat helpful Helpful
Consultants hired for the effort
Web-based resources
Books, manuals, or other written materials
Training provided through conference or workshops
Advice from professional colleagues
Technical assistance provided by a management support center
Technical assistance provided by faculty from nearby univ.

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* 40. How much do you agree or disagree with each of the following statements?

Doing this capacity building effort IMPROVED the following things...

  Strongly Disagree Disagree Somewhat Disagree Neither disagree nor agree Somewhat Agree Agree Strongly agree
organization's performance
innovativeness of organization
programs/services
public relations
leadership
staff relations
staff abilities
staff morale
management morale
trust relationships
number of consumers
funding
resource use effectiveness
management focus
customer satisfaction
customer outcomes
decision making processes
accountability among management and staff