TierOne Real Estate, LLC Property Management - Former Resident Survey

Former Resident and Final Notice Survey

Your opinion is important to us. In order for us to continue to offer or to improve our management skills, we need your input. Please take a few moments to complete this questionnaire regarding your tenancy. Thank you!

Question Title

* 1. Please provide the following information:

Name on lease

Address vacating

Telephone

New address (for deposit mailing)

Lease end date (mm/dd/yr)

Completely vacated date (mm/dd/yr)

Question Title

* 2. The reason you are moving is (check all that apply)

Buying a home / Condo / Town-home

Work reasons (job transfer, lost job, decided to move closer to work, had to move out of area)

Personal reasons (problems with roommate, divorce, etc.)

Maintenance or management issues

Affordability change

If maintenance or management issues please explain further:

Question Title

* 3. Please explain what improvements could be made at the community or in your home that would have made accommodations more comfortable:

Question Title

* 4. Is there any one thing that the owner or manager could have done that would have convinced you to continue living where you were? Please detail below:

Question Title

* 5. How our staff treats you is extremely important. Please select the rating that best describes the level of service you received. Please explain your answer in the Comments section below.

	Good	Average	Poor	N/A
Initial Leasing Process	Initial Leasing Process Good	Initial Leasing Process Average	Initial Leasing Process Poor	Initial Leasing Process N/A
Value of Rent Charged	Value of Rent Charged Good	Value of Rent Charged Average	Value of Rent Charged Poor	Value of Rent Charged N/A
Condition of home on move in	Condition of home on move in Good	Condition of home on move in Average	Condition of home on move in Poor	Condition of home on move in N/A
Condition of home today	Condition of home today Good	Condition of home today Average	Condition of home today Poor	Condition of home today N/A
Maintenance Process	Maintenance Process Good	Maintenance Process Average	Maintenance Process Poor	Maintenance Process N/A
Overall Staff Attitude	Overall Staff Attitude Good	Overall Staff Attitude Average	Overall Staff Attitude Poor	Overall Staff Attitude N/A

Comments

Question Title

* 6. Please rate the cleanliness of your residence when you moved IN.

	Good	Average	Poor	N/A
Yard and exterior	Yard and exterior Good	Yard and exterior Average	Yard and exterior Poor	Yard and exterior N/A
Floors/carpeting	Floors/carpeting Good	Floors/carpeting Average	Floors/carpeting Poor	Floors/carpeting N/A
Counter tops	Counter tops Good	Counter tops Average	Counter tops Poor	Counter tops N/A
Cupboard interiors	Cupboard interiors Good	Cupboard interiors Average	Cupboard interiors Poor	Cupboard interiors N/A
Refrigerator	Refrigerator Good	Refrigerator Average	Refrigerator Poor	Refrigerator N/A
Oven/stove	Oven/stove Good	Oven/stove Average	Oven/stove Poor	Oven/stove N/A
Bathroom	Bathroom Good	Bathroom Average	Bathroom Poor	Bathroom N/A
Overall	Overall Good	Overall Average	Overall Poor	Overall N/A

Question Title

* 7. Please rate the cleanliness of your residence when you moved OUT.

	Good	Average	Poor	N/A
Yard and exterior	Yard and exterior Good	Yard and exterior Average	Yard and exterior Poor	Yard and exterior N/A
Floors/carpeting	Floors/carpeting Good	Floors/carpeting Average	Floors/carpeting Poor	Floors/carpeting N/A
Counter tops	Counter tops Good	Counter tops Average	Counter tops Poor	Counter tops N/A
Cupboard interiors	Cupboard interiors Good	Cupboard interiors Average	Cupboard interiors Poor	Cupboard interiors N/A
Refrigerator	Refrigerator Good	Refrigerator Average	Refrigerator Poor	Refrigerator N/A
Oven/stove	Oven/stove Good	Oven/stove Average	Oven/stove Poor	Oven/stove N/A
Bathroom	Bathroom Good	Bathroom Average	Bathroom Poor	Bathroom N/A
Overall	Overall Good	Overall Average	Overall Poor	Overall N/A

Question Title

* 8. What do you like most or least about the residence you are leaving?

Move Out Instructions
When you signed the lease, you agreed to provide the following on the day the property is vacated:
· All rent and other account fees to be paid in full or a satisfactory written settlement agreement made with us for any balance due. Unpaid balances are deducted from the Security Deposit first.
· The entire property must be clean and all trash removed.
· Tile, vinyl and hardwood floors must be clean and waxed.
· Carpets MUST be professionally cleaned. (Receipt is required from our pre-approved company).
· All nails or other holes in the walls must be filled or repaired properly.
· Outside hoses must be disconnected and stored.
· All window wells clean and clear of trash, weeds and debris
· Fireplace must be free of soot and the firebox vacuumed. All tools received with home must be present.
· All drapes and curtain rods or mini blinds should be firmly fastened. All drapes, blinds and curtains in good repair and properly hung and cleaned. ALL broken window coverings will be replaced at your expense.
· Refrigerator, stove, oven and microwave MUST be clean, defrosted and plugged in, running at normal settings.
· All personal property, including furniture, motor vehicles and all other items not on the property when you moved in, must be removed from the home and surrounding property. Anything left behind shall be regarded as abandoned and may be destroyed, hauled away or otherwise disposed of at YOUR expense.
· Get a final reading on your utilities as of the last day on the lease. You will not be reimbursed for any amount you have paid past your move out date. If you disconnect utilities, you will be charged the reconnect fee.
· Make your final trash pick-up arrangements. YOU WILL BE CHARGED FOR THE COST FOR THE REMOVAL OF ALL TRASH LEFT AFTER YOUR MOVE OUT DATE!
· Clean ALL windows, window tracks and any door windows.
· All doors and windows must be properly locked or fastened.
· ALL keys and garage door remotes MUST BE returned to your manager on the last day of the lease. You will be charged for any missing remotes plus the cost to reprogram the opener.

Please follow the checklist carefully. TierOne Real Estate, LLC is billed $45.00 or more per hour plus supplies for maintenance and cleaning. For example that cracked switch plate or light bulb that normally would cost you $1.00 will be charged to you at $46.00 (service call + supplies).

Thank you for completing the survey.