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AWX Transport Client Satisfaction Survey
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1.
How satisfied are you with the reliability and punctuality of deliveries?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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2.
How satisfied are you with the condition of goods upon delivery?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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3.
How satisfied are you with the communication and responsiveness of the transport team?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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4.
How satisfied are you with the efficiency of the booking and scheduling process?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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5.
How satisfied are you with the overall customer service experience?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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6.
What do we do well in our transport services?
(Required.)
Reliable and on-time deliveries
Excellent communication and responsiveness
Careful handling of goods
Efficient booking and scheduling process
Overall customer service
Other (please specify)
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7.
What could we improve in our transport services?
(Required.)
Punctuality of deliveries
Condition of goods upon delivery
Communication and responsiveness
Booking and scheduling process
Overall customer service
Other (please specify)
*
8.
How likely are you to recommend our transport services to others?
(Required.)
Very likely
Likely
Neutral
Unlikely
Very unlikely
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9.
Would you like us to contact you to discuss your feedback further?
(Required.)
Yes
No