ShopPros Pop Quiz: General Shop Owner Knowledge Question Title * 1. What is the Productive Capacity of a shop with 3.5 technicians? 300 97 157.50 124 Other (please specify) OK Question Title * 2. If annual Gross Sales are $1M, approximately how much per month should be spent on parts purchases? $25K $33K $10K Don't Know Other (please specify) OK Question Title * 3. What should you do if you find yourself making a lot of money in one month, and losing money in other months? OK Question Title * 4. Do you have a workflow process? Yes No Other (please specify) OK Question Title * 5. How many advisors should you have if you have 6 technicians? 1 2 3 4 5 Other (please specify) OK Question Title * 6. Should your advisors diagnose problems over the phone? Yes No Other (please specify) OK Question Title * 7. Do you have a Leadership Team in place? Yes No Other (please specify) OK Question Title * 8. Do you have effective Standard Operating Procedures in place, and do you use them regularly? Yes No Other (please specify) OK Question Title * 9. Which of the following is correct? A) People can be managed, and people run the business B) Systems can't be managed, and people run the business C) Business runs on systems which can be managed D) Systems are run by people who can't be managed E) A & C F) D & D G) B & C OK Question Title * 10. What are 3 examples of Key Performance Indicators? 1) 2) 3) OK Question Title * 11. Just a few more questions. Name Company Email Address OK DONE
