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* 1. Do you own a home/property?

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* 2. If yes, did you take a mortgage to acquire it?

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* 3. What was the most difficult part of the mortgage process?

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* 4. How long after you submitted the initial document requirements did it take for your mortgage to be approved?

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* 5. What would make the biggest difference in making mortgage process easier?

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* 6. Please rate the following parts of the process from very dissatisfied to very satisfied:

  Very Dissatisfied Dissatisfied Neither Satisfied or Dissatisfied Satisfied Extremely Satisfied
The mortgage representative/ sales officer
The number of documents you had to submit
The length of time for approval of loan
The communication throughout the process
The information provided to you by the company
The customer service I felt during the process
The lending institution's terms and conditions

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* 7. Select which you would prefer to do in person vs online

  In Person Online
Selecting a lender
Apply for the mortgage
Getting pre-qualification
Understanding the loan terms & options
Filling out the application
Submitting required documents
Getting updates and asking questions
Reviewing final documents
Signing final loan documents

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* 8. During the mortgage process, which of the following would describe your emotional experience with your mortgage officer?

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