Mortgage Process
1.
Do you own a home/property?
Yes
No
In the process of purchasing one
2.
If yes, did you take a mortgage to acquire it?
Yes
No
Not Applicable
3.
What was the most difficult part of the mortgage process?
Choosing a lender
Finding the right loan type
Gathering all the required documentation
The wait time/length of the whole process
Getting through the loan application process
Getting your application approved
Reviewing the final documents
Not applicable
Other (please specify)
4.
How long after you submitted the initial document requirements did it take for your mortgage to be approved?
Less than 1 month
1 - 2 months
2 - 3 months
4 - 6 months
Over 6 months
Not applicable
5.
What would make the biggest difference in making mortgage process easier?
Less paperwork/fewer forms
The ability to shop and compare the loans of multiple lenders at once
Less back and forth during the approval process
Loan terms and costs that are easier to understand
Shorter length of time from application to closing
More responsiveness from your lender
Nothing
Not applicable
Other (please specify)
6.
Please rate the following parts of the process from very dissatisfied to very satisfied:
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The mortgage representative/ sales officer
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The number of documents you had to submit
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The length of time for approval of loan
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The communication throughout the process
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The information provided to you by the company
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The customer service I felt during the process
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
The lending institution's terms and conditions
Very Dissatisfied
Dissatisfied
Neither Satisfied or Dissatisfied
Satisfied
Extremely Satisfied
7.
Select which you would prefer to do in person vs online
In Person
Online
Selecting a lender
In Person
Online
Apply for the mortgage
In Person
Online
Getting pre-qualification
In Person
Online
Understanding the loan terms & options
In Person
Online
Filling out the application
In Person
Online
Submitting required documents
In Person
Online
Getting updates and asking questions
In Person
Online
Reviewing final documents
In Person
Online
Signing final loan documents
In Person
Online
8.
During the mortgage process, which of the following would describe your emotional experience with your mortgage officer?
Warmth
Trust
Comfort
Knowledgeable
Distant
Lack of Empathy
Unsure of the Process
Thank you for completing the survey!
Current Progress,
0 of 8 answered