Falcon Mini Product Recall Confirmation and Replacement Details

We are writing to inform you of a safety issue concerning the Falcon Mini drone you have purchased. Our recent quality control checks have identified a potential defect in the battery supplied by our vendor, which may pose safety risks during use. To ensure your safety, we are requesting discontinue all operations and charging activities immediately. We will provide a replacement with enhanced safety features.

Immediate Actions Required:

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* 1. Please provide your Contribution ID, also known as your Order Number or Backer Number.

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* 2. Confirm Receipt of This Notice

I have received the notification regarding the Falcon Mini drone battery defect and understand the associated usage risks.

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* 3. Commitment to Cease Use and Charging

I commit to immediately cease using the Falcon Mini drone, its charging hub and batteries, including all charging activities.

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* 4. Follow the Battery Disposal Instruction: To safely dispose of the affected battery and mitigate potential safety risks, please follow and check all these steps:

Step 1. Isolate the Battery: carefully isolate it from any potential ignition sources.

Step 2. Seal the Battery: Use electrical tape to cover the positive and negative terminals of the battery. This step is crucial to prevent any short circuits.

Step 3. Secure the Battery: Place the battery in a puncture-resistant container. This container should be designed to withstand potential leaks or punctures.

Step 4. Record a video or take photos of the disposal process. (We may require these images/videos as evidence of disposal.)

Step 5. Dispose of the Battery Properly: Do not dispose of the battery in regular trash. Instead, take it to a professional hazardous waste facility or a certified battery recycling center. These facilities are equipped to handle such materials safely.

Plaase Provide Shipping Information for Replacement

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* 5. Full Name

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* 6. Shipping Address

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* 7. Email Address

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* 8. Contact Phone Number

The new version of the Falcon Mini is currently in production and is expected to be delivered to you between October and November. We deeply regret any inconvenience this situation may cause and sincerely apologize for any concern it may have raised. Your safety and trust are of utmost importance to us, and we are fully committed to resolving this matter responsibly.

If you have any questions or require further assistance, please do not hesitate to contact our customer support team at support@vcopter.com.

Thank you for your understanding and cooperation.