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* 1. The representative was professional and polite

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* 2. The representative was knowledgeable and helpful

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* 3. The representative responded to my inquiries in a timely manner

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* 4. How well did you feel our customer service representative understood what you were saying?

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* 5. How eager to help you was the customer service representative at our company?

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* 6. Did the representative answer your question or solve your problem?

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* 7. How clear was the information that our customer service representative provided to you?

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* 8. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

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* 9. Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither satisfied nor dissatisfied?

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* 10. Do you have any other comments, questions, or concerns?

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