Help us to help shape our future.

Wellington North Power Inc. is looking for your input on choices that will help shape the service you receive and the price you pay for electricity. By answering the questions in this survey it will help us better understand your needs and preferences.
 
Wellington North Power Inc. is preparing its' business plan for 2021 to 2025. This plan will determine the level of spending and investments your local hydro company, Wellington North Power Inc., makes in equipment, infrastructure as well as the services it provides and the rates you pay.
 
Thank you for participating - we really appreciate your feedback.
 
Jim Klujber
CEO / President, Wellington North Power Inc.
 

Question Title

* 1. General Information - Customer Class

Question Title

* 2. General Information - My service area is

Question Title

* 3. How satisfied are you with overall service you receive from Wellington North Power?

Question Title

* 4. How do you rate the following services provided by Wellington North Power?

  Agree Disagree Undecided
Provide consistent reliable electricity
Delivers on its service to customers
Accurate billing
Quickly handles outages
Makes electricity safety a priority
Uses responsible environmental practices
Efficient at managing the electric system
Provides excellent quality service

Question Title

* 5. Power Outages

  Yes No
Have you experienced any power outages in last 12 months?
Did you try to contact Wellington North Power about the outage?

Question Title

* 6. During a power outage, what method did you use to contact Wellington North Power?

Question Title

* 7. Company Profile - How do you rate Wellington North Power as a company?

  Agree Disagree Undecided
Respected in the Community
Maintain high standards of business ethics
A leader in promoting energy conservation
Keeps it promises to customers and community
Is a socially responsible company
Is a trusted and trustworthy company
Operates a cost-effective hydro system
Having a local company is a benefit

Question Title

* 8. Investment Planning - What are your investment priorities when planning the electricity infrastructure?

  High Priority Low Priority No Opinion
Maintaining and upgrading equipment
Investing more in in electricity grid
Burying overhead wires
Investing more in tree trimming
Reducing response time to outages
Having an on-line outage map

Question Title

* 9. Important to you - Rank the following in importance to you:

(Ranking: 1 = the most important to 5 = the least important)

  1 2 3 4 5
Pay lower electricity rates with reduced reliability
Pay higher electricity rates with increased reliability
Increase spending to accommodate grid modernization
Pay higher electricity rates to pay for burying cables
Continue with current investment spending levels to 
balance electricity reliability and rates

Question Title

* 10. Customer Engagement

  Yes No
Would you attend a local community meeting to hear & provide feedback about our 2021 operating budget and 2021-2025 capital infrastructure plans?
Do you trust your local hydro company, Wellington North Power, to make decisions about the future of electricity infrastructure and capital investment in your community?

Question Title

* 11. Do you have any other comments about Wellington North Power you wish to share?

Question Title

* 12. Finally, please provide a contact name, telephone number / e-mail address that we can use  should we need to contact you .

0 of 12 answered
 

T