Skip to content

CLIENT FEEDBACK FORM

Section A: Quality of Service
1.How would you rate the overall quality of services provided by CRS?
2.How satisfied are you with the timeliness of surveys, certifications, and deliverables?
3.How would you rate the technical competence of CRS surveyors and inspectors?
4.How satisfied are you with the clarity and accuracy of reports and certificates issued by CRS?
5.How would you rate CRS’s responsiveness to queries and requests?
Section B: Integrity & Professionalism
6.How would you rate CRS’s professional conduct during surveys and interactions?
7.How confident are you in the integrity, impartiality and independence of CRS services?
8.How well does CRS adhere to international regulations, flag requirements and class rules?
9.How would you rate CRS’s transparency in communication and decision-making?
Section C: Staff Performance & Communication
10.How would you rate the courtesy and professionalism of CRS staff?
11.How satisfied are you with the communication and coordination from CRS (office & field staff)?
12.How well does CRS staff understand your operational needs and constraints?
13.How would you rate CRS’s support before, during and after surveys?
Section D: Overall Experience
14.Overall, how satisfied are you with CRS as your classification and technical service provider?
15.How confident are you in CRS as a long-term classification and technical partner?
16.How likely are you to recommend CRS to other ship owners or operators?
Section E: Open Feedback
17.What do you consider CRS’s key strengths?
18.Are there any areas where CRS can improve its services?
19.Any additional comments or suggestions you would like to share?