Customer Service Survey

The City of Independence is working to better respond to the needs of the public and developed community. We believe this can be accomplished in a friendly, professional and helpful way. We are interested in your experience with our staff and our procedures. Thank you for your time and consideration.

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* 1. How well did our Building representative answer your question or solve your problem?

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* 2. How easy was it to find what you were looking for on our website?

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* 3. How helpful was our website and/or handouts and the information provided?

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* 4. How would you rate the plan review and approval process?

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* 5. How would you rate the Building Department application and permit process?

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* 6. Was the permit approved and issued in a timely manner?

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* 7. Do you think the permit fees at the Building Department are too high, too low, or about right?

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* 8. How would you rate the inspection and approval process, were they completed in a timely manner and comprehensive?

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* 9. How convenient are the business hours the Building Department is available?

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* 10. Thank you for your comments and suggestions to assist the City of Independence Building Department in a continual effort to better serve you. Overall, how satisfied were you with the City of Independence Building Department?

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