Questionnaire for Eastern Cape Hotel Opportunity

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* 1. Full Name

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* 2. Email Address

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* 3. Contact Number

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* 4. Number of Years of Experience in:

	None	1 - 2 Years	2 - 5 Years	5 - 10 Years	10 Years +
Hospitality Industry	Hospitality Industry None	Hospitality Industry 1 - 2 Years	Hospitality Industry 2 - 5 Years	Hospitality Industry 5 - 10 Years	Hospitality Industry 10 Years +
Beach Resort	Beach Resort None	Beach Resort 1 - 2 Years	Beach Resort 2 - 5 Years	Beach Resort 5 - 10 Years	Beach Resort 10 Years +
Safari Lodge	Safari Lodge None	Safari Lodge 1 - 2 Years	Safari Lodge 2 - 5 Years	Safari Lodge 5 - 10 Years	Safari Lodge 10 Years +
Hotel Management	Hotel Management None	Hotel Management 1 - 2 Years	Hotel Management 2 - 5 Years	Hotel Management 5 - 10 Years	Hotel Management 10 Years +
Marketing	Marketing None	Marketing 1 - 2 Years	Marketing 2 - 5 Years	Marketing 5 - 10 Years	Marketing 10 Years +
Finance	Finance None	Finance 1 - 2 Years	Finance 2 - 5 Years	Finance 5 - 10 Years	Finance 10 Years +
Human Resources	Human Resources None	Human Resources 1 - 2 Years	Human Resources 2 - 5 Years	Human Resources 5 - 10 Years	Human Resources 10 Years +
Hotel Operations	Hotel Operations None	Hotel Operations 1 - 2 Years	Hotel Operations 2 - 5 Years	Hotel Operations 5 - 10 Years	Hotel Operations 10 Years +
Strategy	Strategy None	Strategy 1 - 2 Years	Strategy 2 - 5 Years	Strategy 5 - 10 Years	Strategy 10 Years +

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* 5. Highest Educational Qualification

Matric

Undergraduate

Postgraduate

Qualification (Please provide details)

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* 6. Rate your Capacity in the following Key Result Areas (with 1 being minimal and 10 being full)

	1	2	3	4	5	6	7	8	9	10
Guest Service	Guest Service 1	Guest Service 2	Guest Service 3	Guest Service 4	Guest Service 5	Guest Service 6	Guest Service 7	Guest Service 8	Guest Service 9	Guest Service 10
Employee Satisfaction	Employee Satisfaction 1	Employee Satisfaction 2	Employee Satisfaction 3	Employee Satisfaction 4	Employee Satisfaction 5	Employee Satisfaction 6	Employee Satisfaction 7	Employee Satisfaction 8	Employee Satisfaction 9	Employee Satisfaction 10
Sales & Marketing	Sales & Marketing 1	Sales & Marketing 2	Sales & Marketing 3	Sales & Marketing 4	Sales & Marketing 5	Sales & Marketing 6	Sales & Marketing 7	Sales & Marketing 8	Sales & Marketing 9	Sales & Marketing 10
Property Appearance and Maintenance	Property Appearance and Maintenance 1	Property Appearance and Maintenance 2	Property Appearance and Maintenance 3	Property Appearance and Maintenance 4	Property Appearance and Maintenance 5	Property Appearance and Maintenance 6	Property Appearance and Maintenance 7	Property Appearance and Maintenance 8	Property Appearance and Maintenance 9	Property Appearance and Maintenance 10
Profit	Profit 1	Profit 2	Profit 3	Profit 4	Profit 5	Profit 6	Profit 7	Profit 8	Profit 9	Profit 10
Financial Control	Financial Control 1	Financial Control 2	Financial Control 3	Financial Control 4	Financial Control 5	Financial Control 6	Financial Control 7	Financial Control 8	Financial Control 9	Financial Control 10
Mentorship	Mentorship 1	Mentorship 2	Mentorship 3	Mentorship 4	Mentorship 5	Mentorship 6	Mentorship 7	Mentorship 8	Mentorship 9	Mentorship 10
Employee Training and Development	Employee Training and Development 1	Employee Training and Development 2	Employee Training and Development 3	Employee Training and Development 4	Employee Training and Development 5	Employee Training and Development 6	Employee Training and Development 7	Employee Training and Development 8	Employee Training and Development 9	Employee Training and Development 10

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* 7. Give an example of a time you made a valuable impact on a customer's experience

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* 8. Have you ever visited a rural area in South Africa and how would you make the most of your life if you lived there permanently?

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* 9. How would you attract more day visitors and South African tourists to a small resort in rural South Africa?

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* 10. What would be your biggest ambition should you own a small resort?

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* 11. Rural tourism is hot on the agenda of the UNWTO and many governments across Africa. What do you believe is the best way to grow rural tourism in SA?

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* 12. What do you feel should be a core focus for investment into the hospitality industry?

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* 13. What makes you think you are the person to run a countryside resort in a remote area where staff are set in their ways?