NECO Portal Redesign Survey

NECO is beginning the process of redesigning the NECO Portal (the college intranet). This anonymous survey is designed to better understand how faculty, staff, and students currently use the Portal, what works well, what does not, and what improvements would make it more useful.

Your feedback will directly inform the redesign and help ensure the Portal better supports teaching, learning, research, and daily work at NECO. The survey should take approximately 5–7 minutes to complete.

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* 1. Your primary role at NECO (select one):

Student

Faculty

Staff

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* 2. How often do you use the NECO Portal?

Multiple times per day

About once per day

A few times per week

A few times per month

Rarely

Never

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* 3. What device do you most often use to access the Portal? (select all that apply):

Desktop computer

Laptop

Tablet

Mobile phone

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* 4. Where do you typically access the Portal? (select all that apply):

On campus

Off campus (home)

Off campus (clinic or other location)

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* 5. What do you primarily use the Portal for? (select all that apply):

College announcements and news

Academic calendars and schedules

Course-related information or resources

Clinic-related information or systems

Forms and policies

Directory / contact information

Links to other systems (email, LMS, scheduling tools, etc.)

Event information

HR or payroll information

IT support or help resources

Other (please specify)

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* 6. If someone told you “It’s on the Portal,” how would that feel?

Helpful

Neutral

Discouraging

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* 7. How did you learn where to find things on the Portal? (select all that apply)

It was intuitive / self-explanatory

Trial and error over time

I was shown by someone else

I follow written instructions or bookmarks

I still struggle to find things

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* 8. How confident are you that you could find something on the Portal without being told where to click?

Very confident

Somewhat confident

Not very confident

Not confident at all

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* 9. How reliable is the information on the Portal (accurate, up to date, consistent)?

Very reliable

Mostly reliable

Sometimes reliable

Rarely reliable

Not reliable

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* 10. How visually clear and easy to read is the Portal?

Very clear

Mostly clear

Neutral

Somewhat confusing

Very confusing

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* 11. When finding something on the Portal, how often do you have to click through multiple menus or pages?

Almost always

Often

Sometimes

Rarely

Never

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* 12. What is the main reason you don’t use the Portal more often?

I don’t know what it’s useful for

It’s hard to navigate

Information is outdated or unreliable

I can get what I need elsewhere

I forget it exists

Other (please specify)

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* 13. Which of the following Portal features did you not realize existed until now? (select all that apply)

Clinic-related systems

HR or payroll information

IT support or help resources

Forms and policies

Event listings

Directory / contact information

None of the above

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* 14. What would you like to see on the Portal that is not there now?

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* 15. What improvements would most enhance your experience with the Portal? (select up to three):

Better search functionality

Clearer navigation and menus

More role-specific or personalized content

Cleaner, more modern design

Faster load times

Improved mobile experience

Fewer clicks to reach key information

Better integration with other NECO systems

More timely announcements and updates

Other (please specify)

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* 16. Overall, how satisfied are you with the current NECO Portal?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

NECO Portal Redesign Survey

Question Title

* 1. Your primary role at NECO (select one):

Question Title

* 2. How often do you use the NECO Portal?

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* 3. What device do you most often use to access the Portal? (select all that apply):

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* 4. Where do you typically access the Portal? (select all that apply):

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* 5. What do you primarily use the Portal for? (select all that apply):

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* 6. If someone told you “It’s on the Portal,” how would that feel?

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* 7. How did you learn where to find things on the Portal? (select all that apply)

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* 8. How confident are you that you could find something on the Portal without being told where to click?

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* 9. How reliable is the information on the Portal (accurate, up to date, consistent)?

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* 10. How visually clear and easy to read is the Portal?

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* 11. When finding something on the Portal, how often do you have to click through multiple menus or pages?

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* 12. What is the main reason you don’t use the Portal more often?

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* 13. Which of the following Portal features did you not realize existed until now? (select all that apply)

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* 14. What would you like to see on the Portal that is not there now?

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* 15. What improvements would most enhance your experience with the Portal? (select up to three):

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* 16. Overall, how satisfied are you with the current NECO Portal?

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* 17. Any additional comments or suggestions for the Portal redesign?