"Your Input Matters..., Help Us Help You!"

Please take a few moments to complete this survey which will help (EVBS) Insurance Agency, Inc. measure your "satisfaction" as a customer.  Keep in mind that all information gathered is private and NOT shared with any additional parties only but for the purposes of measuring your satisfaction as a customer.  By pressing "submit" you are aware of this privacy standard objective.

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1. What insurance servicing needs were you helped with? (Required.)

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2. How quickly did the Agent respond back to you by email, by text message and/or by phone?

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3. Being responsive and efficient, was the Agent professional?

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4. Was the Agent helpful and knowledgeable?

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5. How "clear" was the Agent in explaining the insurance information?

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6. Did the Agent completely address your questions and/or concerns?

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7. Was the Agent "pro-active" with giving you future insurance plan considerations mentioning "other" insurance/non- insurance products?

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8. Are you confident that the "recommendation" you received from the Agent "met your insurance needs?"

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9. Would you recommend that this Agent continue to visit your office location/department?

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10. How likely is it that you would recommend this agency (EVBS) and/or this Agent to a friend or colleague?

Not at all likely
Extremely likely

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11. How satisfied are you with (EVBS) website: www.evbsinsurance.com?

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12. May we use your comments on the website? (Example: 1st Initial then Last Name = "C. Williamson")

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13. Keeping "Your Identity" named as "Anonymous," may we use your comments on the website?

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14. Would you be interested in receiving NEW insurance/non product updates by email?

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15. Overall, how satisfied are you with the service and/or sales expertise of Marcellus A. Nunley, from (EVBS) Insurance Agency, Inc.? (Required.)

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16. Customer Comments & Suggestions: (Required.)

T