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Business Survey
1.
Which of the following best describes your business?
Retail
Service
Industrial
Manufacturing
Distributing
Construction
Professional
Other (please specify)
2.
How many employees work at your business?
1
2-4
5-9
10-29
30-49
50 or more
3.
In the past year, which of these services has your business used at the Rockingham County Public Library? (Check all that apply)
Professional or trade journals/publications
Government information/transactions
General reference/research
Access to the internet or computer resources
Programs, seminars, or classes
Access to tenders/request for business services in newspaper/publications
Meeting rooms
Copier, fax machine, scan to flash drive
Other (please specify)
4.
Please describe how your business has used the library services noted above.
5.
Which of these NC Live internet resources has your business used through the library or which would you like to use? Check all that apply. Visit http://rcpl.libguides.com/BusinessResources and click on the tab "databases" to read a detailed description of each.
ABI/INFORM Complete
Business Link North Carolina
North Carolina Government Employee Directory
Hoover's Company Profiles
Morningstar Investment Research Center
ProQuest Accounting and Tax Database
ProQuest Entrepreneurship
ReferenceUSA
6.
Please describe how your business has used the library services noted above.
7.
Is there anything the library can do to improve the services available?
Yes
No
Explain
8.
When you or someone from your business uses the library for business purposes, how often do you request help from a librarian or staff member?
Most of the time
Sometimes
Never
9.
Are the reference librarians of Rockingham County Public Libraries equipped to answer your questions and help you? Please explain your answer.
10.
On a scale of 1 to 7, where 1 means not at all and 7 means very, how important is the library to the success of your business?
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Explain (optional)
11.
On a scale of 1 to 7, where 1 means not at all and 7 means very, how satisfied is your business with the library’s services?
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Explain (optional)
12.
Which of the following seminars or classes would you attend at a library?
Managing finances
Customer service and satisfaction
Marketing- how to use social media networks
Creating and developing a website
How to use the library's business resources
13.
What keeps you from using the library more for resources to help your business?
Do not like the library
Does not offer what you need
Did not know the library could help
Other or explaination
14.
What are some services and resources that your business would like to see at the library?
15.
How would you like to receive information about what is available at the library to help your business?
Facebook updates
Emails
Flyers
Other (specify)
16.
Do you have any additional comments about the public library services?