Survey Questions

This survey is compatible with screen readers and assistive technology, but if you encounter browser issues or would prefer a printed copy please inquire with our Outreach Services department (248) 650-7150.

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* 1. How would you rate your overall satisfaction with Rochester Hills Public Library?

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* 2. How likely are you to recommend the services of Rochester Hills Public Library to others?

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* 3. Please indicate the frequency with which you normally use the library (do not include visits to return materials only):

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* 4. Which library outlet do you use most frequently?

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* 5. How would you rate your overall satisfaction with the RHPL staff and the customer service you receive?

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* 6. Have you used the library over the past year for any of the following reasons? (check all that apply)

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* 7. How well do these attributes apply to the library?

  Always Most of the time Sometimes Never N/A
Safe
Clean
Easy to access
Sufficient parking
A nice place to relax and read
Delightful and fun
Sufficient spaces to study
Good lighting
Comfortable temperature
Acceptable level of noise
Sufficient number of items to choose from
Easy to find what I’m looking for

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* 8. The library collects and maintains a range of materials for patrons to borrow. Please tell us which type of library materials you prefer to borrow:

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* 9. How often are ALL of the copies of something you or your family members want checked out?

  Frequently Sometimes Rarely N/A
Adult fiction books
Adult/Family movies
Large print books
Youth picture books
Youth fiction books
Youth movies
Teen fiction
Video games
Digital eBooks/eAudiobooks
Innovative Items (e.g. equipment for loan)
Kits (from Adult or Youth Colletions)

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* 10. When you place items on hold do you receive them in a satisfactory timeframe?

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* 11. If the library does not own what you are looking for, what do you typically do (check all that apply)

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* 12. How do you use the library’s website (www.rhpl.org)? (check all that apply)

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* 13. What kind of web-based resources are you interested in using through the library?

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* 14. What are the ways you learn about programs at the library? (check all that apply)

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* 15. Which of the following websites, if any, do you or anyone in your household use on a regular basis? (check all that apply)

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* 16. How do you expect your use of the library to change over the next five years?

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* 17. Please indicate whether each of the following is something the library should do.

  Should definitely do Should maybe do Should definitely not do Don't know
Help people when a natural disaster or major problem strikes the community.
Provide online learning experiences.
Help new citizens learn about the community.
Provide information on how to start a business.
Offer free access to high-speed broadband and Wi-Fi.
Educate and help parents prepare their children to enter kindergarten ready to become readers and writers.
Provide workspace for mobile workers and entrepreneurs.
Provide a forum for convening public discussions.
Inspire individuals of all ages to become lifelong readers.
Serve as an archive for the local history of the community.
Help people decide what information they can trust.
Provide an inclusive community space that encourages people to meet others.
Engage senior citizens by connecting them to the community through library services.
Coordinate with local schools to provide resources to students.
Provide space and materials for individuals to create, learn, and share.
Offer training, technology, and resources to help jobseekers.

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* 18. What types of event programs would be of interest to you if offered by the library? (check all that apply)

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* 19. When thinking about convenient access to library materials (such as books, DVDs, and audiobooks), which of the following would you likely use?

  Very likely Likely Not likely Would not use Unsure
A trustworthy online delivery app to have someone else deliver physical materials to you.
Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds.
A stationary locker where you can have specific physical titles sent for pickup 24/7.
Visit the library in-person to check out materials.
Receiving and returning physical materials by mail (with prepaid postage).
Online access to digital titles.
Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout.

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* 20. Fine revenue is less than 1% of the library’s annual budget and the library board has considered eliminating daily fines but charging for lost or long-overdue material shortly after it is due. Please complete the statement, "I would view removing daily library fines as: "

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* 21. If the library were to renovate the library building, please rank your order of preference for the following options:

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* 22. The library is considering adding a cafe. Please rank your preference for the following options:

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* 23. If the library were to offer additional equipment in the Makerspace, please rank your order of preference for the following options:

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* 24. If the library were to add self-service hours with minimal staffing, please rank your order of preference for the following options:

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* 25. If the library offered a way to join interest groups and meet-ups with people who have similar interests to you, would you be inclined to opt in using your checkout or event history?

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* 26. How much do you agree with the following statements?

  Strongly agree Agree Do not agree Strongly disagree No opinion
Rochester Hills Public Library does an excellent job managing its budget and finances.
Taxpayers receive an excellent value for the property taxes paid to the library.
I trust the staff at Rochester Hills Public Library.

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* 27. Please indicate where you live:

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* 28. Please indicate the ZIP code where you live:

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* 29. What is your age?

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* 30. As always, the library welcomes your feedback. Would you like to share any comments with us or have a staff member contact you about a specific issue or question?

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