RHPL Community Survey (2026)

Survey Questions

This survey is compatible with screen readers and assistive technology, but if you encounter browser issues or would prefer a printed copy please inquire with our Outreach Services department (248) 650-7150.

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* 1. How would you rate your overall satisfaction with Rochester Hills Public Library?

Very satisfied

Satisfied

Neither satisfied or unsatisfied

Unsatisfied

If unsatisfied, please tell us why:

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* 2. How likely are you to recommend the services of Rochester Hills Public Library to others?

Not at all likely

Maybe

Extremely likely

Not at all likely

Maybe

Extremely likely

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* 3. Please indicate the frequency with which you normally use the library (do not include visits to return materials only):

More than once a week

Once a week

Every other week

Once a month

Once every 2-3 months

Once a year

Never

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* 4. Which library outlet do you use most frequently?

Rochester Hills Public Library building

Community Bookmobile

Drive-thru window

Mini-branches (located in various senior residences and community centers)

Online/digital library

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* 5. How would you rate your overall satisfaction with the RHPL staff and the customer service you receive?

Very satisfied

Satisfied

Neither satisfied or unsatisfied

Unsatisfied

If unsatisfied, please tell us why:

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* 6. Have you used the library over the past year for any of the following reasons? (check all that apply)

Borrow physical materials (e.g. books, DVDs, magazines, or audiobooks)

Borrow electronic materials (eBooks, eAudiobooks, magazines, media)

Borrow equipment/things such as innovative items (productivity tools, instruments, hobby equipment)

Borrow kits (Puzzles, MYLE Kits, Toddler Play Kits, etc.)

Browse collections and displays to discover a new library title

Sit and read, study, or watch/listen to media

Play with educational toys and visit the Explorer Zone

Attend an RHPL class, program or lecture

Attend a meeting of a community group you belong to

Prepare a resume/search for a job

Apply for unemployment benefits

Apply for government assistance (Medicaid, Bridge Card, WIC, etc.)

Seek information about starting a new business

Use the library’s computers

Use the library to print or make copies

Use the library’s digital resources (such as online research databases or online articles)

Use the Makerspace

Seek library staff assistance for recommendations or research

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* 7. How well do these attributes apply to the library?

	Always	Most of the time	Sometimes	Never	N/A
Safe	Safe Always	Safe Most of the time	Safe Sometimes	Safe Never	Safe N/A
Clean	Clean Always	Clean Most of the time	Clean Sometimes	Clean Never	Clean N/A
Easy to access	Easy to access Always	Easy to access Most of the time	Easy to access Sometimes	Easy to access Never	Easy to access N/A
Sufficient parking	Sufficient parking Always	Sufficient parking Most of the time	Sufficient parking Sometimes	Sufficient parking Never	Sufficient parking N/A
A nice place to relax and read	A nice place to relax and read Always	A nice place to relax and read Most of the time	A nice place to relax and read Sometimes	A nice place to relax and read Never	A nice place to relax and read N/A
Delightful and fun	Delightful and fun Always	Delightful and fun Most of the time	Delightful and fun Sometimes	Delightful and fun Never	Delightful and fun N/A
Sufficient spaces to study	Sufficient spaces to study Always	Sufficient spaces to study Most of the time	Sufficient spaces to study Sometimes	Sufficient spaces to study Never	Sufficient spaces to study N/A
Good lighting	Good lighting Always	Good lighting Most of the time	Good lighting Sometimes	Good lighting Never	Good lighting N/A
Comfortable temperature	Comfortable temperature Always	Comfortable temperature Most of the time	Comfortable temperature Sometimes	Comfortable temperature Never	Comfortable temperature N/A
Acceptable level of noise	Acceptable level of noise Always	Acceptable level of noise Most of the time	Acceptable level of noise Sometimes	Acceptable level of noise Never	Acceptable level of noise N/A
Sufficient number of items to choose from	Sufficient number of items to choose from Always	Sufficient number of items to choose from Most of the time	Sufficient number of items to choose from Sometimes	Sufficient number of items to choose from Never	Sufficient number of items to choose from N/A
Easy to find what I’m looking for	Easy to find what I’m looking for Always	Easy to find what I’m looking for Most of the time	Easy to find what I’m looking for Sometimes	Easy to find what I’m looking for Never	Easy to find what I’m looking for N/A

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* 8. The library collects and maintains a range of materials for patrons to borrow. Please tell us which type of library materials you prefer to borrow:

Digital materials (eBooks/eAudiobooks/streaming music & movies).

Physical copies of library materials.

I use either digital materials or physical copies of a title (whichever format I can get first)

Not applicable

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* 9. How often are ALL of the copies of something you or your family members want checked out?

	Frequently	Sometimes	Rarely	N/A
Adult fiction books	Adult fiction books Frequently	Adult fiction books Sometimes	Adult fiction books Rarely	Adult fiction books N/A
Adult/Family movies	Adult/Family movies Frequently	Adult/Family movies Sometimes	Adult/Family movies Rarely	Adult/Family movies N/A
Large print books	Large print books Frequently	Large print books Sometimes	Large print books Rarely	Large print books N/A
Youth picture books	Youth picture books Frequently	Youth picture books Sometimes	Youth picture books Rarely	Youth picture books N/A
Youth fiction books	Youth fiction books Frequently	Youth fiction books Sometimes	Youth fiction books Rarely	Youth fiction books N/A
Youth movies	Youth movies Frequently	Youth movies Sometimes	Youth movies Rarely	Youth movies N/A
Teen fiction	Teen fiction Frequently	Teen fiction Sometimes	Teen fiction Rarely	Teen fiction N/A
Video games	Video games Frequently	Video games Sometimes	Video games Rarely	Video games N/A
Digital eBooks/eAudiobooks	Digital eBooks/eAudiobooks Frequently	Digital eBooks/eAudiobooks Sometimes	Digital eBooks/eAudiobooks Rarely	Digital eBooks/eAudiobooks N/A
Innovative Items (e.g. equipment for loan)	Innovative Items (e.g. equipment for loan) Frequently	Innovative Items (e.g. equipment for loan) Sometimes	Innovative Items (e.g. equipment for loan) Rarely	Innovative Items (e.g. equipment for loan) N/A
Kits (from Adult or Youth Colletions)	Kits (from Adult or Youth Colletions) Frequently	Kits (from Adult or Youth Colletions) Sometimes	Kits (from Adult or Youth Colletions) Rarely	Kits (from Adult or Youth Colletions) N/A

Other (please specify):

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* 10. When you place items on hold do you receive them in a satisfactory timeframe?

Do not place items on hold

Always

Most of the time

Some of the time

Never

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* 11. If the library does not own what you are looking for, what do you typically do (check all that apply)

Buy or rent my own copy from somewhere else

Search the MeLCat catalog (statewide interlibrary loan)

Ask a librarian for assistance

Make a purchase suggestion on the website

Look for different items to checkout

Wait and look again the next time I come to the library

Nothing

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* 12. How do you use the library’s website (www.rhpl.org)? (check all that apply)

Search for items and place hold requests

Find librarian-recommended titles

Renew items or pay fines

Contact the staff using the chat feature

Use research and news databases (ValueLine, Consumer Reports, New York Times etc.)

Reserve a meeting or study room

General information about library services, hours, phone numbers, etc.

Do not use

Other (please specify):

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* 13. What kind of web-based resources are you interested in using through the library?

Financial (business, investments)

Crafting

Consumer information

Online courses (test prep, language learning)

Automotive

Scholarly resources (report help, study guides, academic research)

Technology help

Health

Legal

Local history and genealogy

Reading tracking and/or book review websites and apps

Other (please specify):

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* 14. What are the ways you learn about programs at the library? (check all that apply)

Librarian or library volunteer

Departmental newsletters (such as Outreach Services or Youth Services)

RHPL's monthly email newsletter (RHPL Monthly Current)

News articles on the library's website

Community cable TV channel

RHPL's quarterly printed or digital newsletter (News & Views)

Event links in library account email notices

Flyer, sign, or digital screen in the library

Events calendar on library’s website

Article in the newspaper

Friend or family member

Library’s social media channels (Facebook, Twitter, Instagram, or YouTube)

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* 15. Which of the following websites, if any, do you or anyone in your household use on a regular basis? (check all that apply)

Facebook

Instagram

SnapChat

Twitter/X

YouTube

TikTok

Discord

Linked In

Nextdoor

Goodreads

Other (please specify):

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* 16. How do you expect your use of the library to change over the next five years?

Will use the library more

Will use the library about the same

Will use the library less

Will not be using the library at all

If using the library less, or not at all, please tell us why:

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* 17. Please indicate whether each of the following is something the library should do.

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* 18. What types of event programs would be of interest to you if offered by the library? (check all that apply)

Technology training

Crafts & hobbies

Investments & money management

Language learning

Parenting

Aging & senior issues

Health & wellness

Assistance programs (social security, Medicare, etc.)

Science & nature

Book & movie discussions

History & culture

Social & pop culture

Gaming & play-based social opportunities

Writing & self-publishing

Concerts

Not interested in attending library programs

If not interested, please tell us why:

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* 19. When thinking about convenient access to library materials (such as books, DVDs, and audiobooks), which of the following would you likely use?

	Very likely	Likely	Not likely	Would not use	Unsure
A trustworthy online delivery app to have someone else deliver physical materials to you.	A trustworthy online delivery app to have someone else deliver physical materials to you. Very likely	A trustworthy online delivery app to have someone else deliver physical materials to you. Likely	A trustworthy online delivery app to have someone else deliver physical materials to you. Not likely	A trustworthy online delivery app to have someone else deliver physical materials to you. Would not use	A trustworthy online delivery app to have someone else deliver physical materials to you. Unsure
Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds.	Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds. Very likely	Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds. Likely	Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds. Not likely	Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds. Would not use	Bookmobile stops in convenient locations where you can browse a substantial collection of physical materials and pick up requested holds. Unsure
A stationary locker where you can have specific physical titles sent for pickup 24/7.	A stationary locker where you can have specific physical titles sent for pickup 24/7. Very likely	A stationary locker where you can have specific physical titles sent for pickup 24/7. Likely	A stationary locker where you can have specific physical titles sent for pickup 24/7. Not likely	A stationary locker where you can have specific physical titles sent for pickup 24/7. Would not use	A stationary locker where you can have specific physical titles sent for pickup 24/7. Unsure
Visit the library in-person to check out materials.	Visit the library in-person to check out materials. Very likely	Visit the library in-person to check out materials. Likely	Visit the library in-person to check out materials. Not likely	Visit the library in-person to check out materials. Would not use	Visit the library in-person to check out materials. Unsure
Receiving and returning physical materials by mail (with prepaid postage).	Receiving and returning physical materials by mail (with prepaid postage). Very likely	Receiving and returning physical materials by mail (with prepaid postage). Likely	Receiving and returning physical materials by mail (with prepaid postage). Not likely	Receiving and returning physical materials by mail (with prepaid postage). Would not use	Receiving and returning physical materials by mail (with prepaid postage). Unsure
Online access to digital titles.	Online access to digital titles. Very likely	Online access to digital titles. Likely	Online access to digital titles. Not likely	Online access to digital titles. Would not use	Online access to digital titles. Unsure
Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout.	Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout. Very likely	Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout. Likely	Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout. Not likely	Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout. Would not use	Large vending-style kiosks at a location in the community with a small collection of physical materials to browse and checkout. Unsure

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* 20. Fine revenue is less than 1% of the library’s annual budget and the library board has considered eliminating daily fines but charging for lost or long-overdue material shortly after it is due. Please complete the statement, "I would view removing daily library fines as: "

Very favorable

Somewhat favorable

Neither favorable or unfavorable

Somewhat unfavorable

Very unfavorable

If unfavorable, please tell us why:

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* 21. If the library were to renovate the library building, please rank your order of preference for the following options:

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* 22. The library is considering adding a cafe. Please rank your preference for the following options:

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* 23. If the library were to offer additional equipment in the Makerspace, please rank your order of preference for the following options:

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* 24. If the library were to add self-service hours with minimal staffing, please rank your order of preference for the following options:

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* 25. If the library offered a way to join interest groups and meet-ups with people who have similar interests to you, would you be inclined to opt in using your checkout or event history?

Yes

Other (please specify)

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* 26. How much do you agree with the following statements?

	Strongly agree	Agree	Do not agree	Strongly disagree	No opinion
Rochester Hills Public Library does an excellent job managing its budget and finances.	Rochester Hills Public Library does an excellent job managing its budget and finances. Strongly agree	Rochester Hills Public Library does an excellent job managing its budget and finances. Agree	Rochester Hills Public Library does an excellent job managing its budget and finances. Do not agree	Rochester Hills Public Library does an excellent job managing its budget and finances. Strongly disagree	Rochester Hills Public Library does an excellent job managing its budget and finances. No opinion
Taxpayers receive an excellent value for the property taxes paid to the library.	Taxpayers receive an excellent value for the property taxes paid to the library. Strongly agree	Taxpayers receive an excellent value for the property taxes paid to the library. Agree	Taxpayers receive an excellent value for the property taxes paid to the library. Do not agree	Taxpayers receive an excellent value for the property taxes paid to the library. Strongly disagree	Taxpayers receive an excellent value for the property taxes paid to the library. No opinion
I trust the staff at Rochester Hills Public Library.	I trust the staff at Rochester Hills Public Library. Strongly agree	I trust the staff at Rochester Hills Public Library. Agree	I trust the staff at Rochester Hills Public Library. Do not agree	I trust the staff at Rochester Hills Public Library. Strongly disagree	I trust the staff at Rochester Hills Public Library. No opinion

Budgets and financial documents are available on our website. If you do not agree with any of these statements, please tell us why:

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* 27. Please indicate where you live:

City of Rochester Hills

City of Rochester

Oakland Township

Other (please specify):

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* 28. Please indicate the ZIP code where you live:

48306

48307

48309

48363

None of the above

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* 29. What is your age?

Under 16 years

Between 16 and 19

Between 20 and 29

Between 30 and 39

Between 40 and 49

Between 50 and 59

Between 60 and 69

Between 70 and 79

Between 80 and 89

90 or older

Prefer not to answer

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* 30. As always, the library welcomes your feedback. Would you like to share any comments with us or have a staff member contact you about a specific issue or question?

Yes

	Should definitely do	Should maybe do	Should definitely not do	Don't know
Help people when a natural disaster or major problem strikes the community.	Help people when a natural disaster or major problem strikes the community. Should definitely do	Help people when a natural disaster or major problem strikes the community. Should maybe do	Help people when a natural disaster or major problem strikes the community. Should definitely not do	Help people when a natural disaster or major problem strikes the community. Don't know
Provide online learning experiences.	Provide online learning experiences. Should definitely do	Provide online learning experiences. Should maybe do	Provide online learning experiences. Should definitely not do	Provide online learning experiences. Don't know
Help new citizens learn about the community.	Help new citizens learn about the community. Should definitely do	Help new citizens learn about the community. Should maybe do	Help new citizens learn about the community. Should definitely not do	Help new citizens learn about the community. Don't know
Provide information on how to start a business.	Provide information on how to start a business. Should definitely do	Provide information on how to start a business. Should maybe do	Provide information on how to start a business. Should definitely not do	Provide information on how to start a business. Don't know
Offer free access to high-speed broadband and Wi-Fi.	Offer free access to high-speed broadband and Wi-Fi. Should definitely do	Offer free access to high-speed broadband and Wi-Fi. Should maybe do	Offer free access to high-speed broadband and Wi-Fi. Should definitely not do	Offer free access to high-speed broadband and Wi-Fi. Don't know
Educate and help parents prepare their children to enter kindergarten ready to become readers and writers.	Educate and help parents prepare their children to enter kindergarten ready to become readers and writers. Should definitely do	Educate and help parents prepare their children to enter kindergarten ready to become readers and writers. Should maybe do	Educate and help parents prepare their children to enter kindergarten ready to become readers and writers. Should definitely not do	Educate and help parents prepare their children to enter kindergarten ready to become readers and writers. Don't know
Provide workspace for mobile workers and entrepreneurs.	Provide workspace for mobile workers and entrepreneurs. Should definitely do	Provide workspace for mobile workers and entrepreneurs. Should maybe do	Provide workspace for mobile workers and entrepreneurs. Should definitely not do	Provide workspace for mobile workers and entrepreneurs. Don't know
Provide a forum for convening public discussions.	Provide a forum for convening public discussions. Should definitely do	Provide a forum for convening public discussions. Should maybe do	Provide a forum for convening public discussions. Should definitely not do	Provide a forum for convening public discussions. Don't know
Inspire individuals of all ages to become lifelong readers.	Inspire individuals of all ages to become lifelong readers. Should definitely do	Inspire individuals of all ages to become lifelong readers. Should maybe do	Inspire individuals of all ages to become lifelong readers. Should definitely not do	Inspire individuals of all ages to become lifelong readers. Don't know
Serve as an archive for the local history of the community.	Serve as an archive for the local history of the community. Should definitely do	Serve as an archive for the local history of the community. Should maybe do	Serve as an archive for the local history of the community. Should definitely not do	Serve as an archive for the local history of the community. Don't know
Help people decide what information they can trust.	Help people decide what information they can trust. Should definitely do	Help people decide what information they can trust. Should maybe do	Help people decide what information they can trust. Should definitely not do	Help people decide what information they can trust. Don't know
Provide an inclusive community space that encourages people to meet others.	Provide an inclusive community space that encourages people to meet others. Should definitely do	Provide an inclusive community space that encourages people to meet others. Should maybe do	Provide an inclusive community space that encourages people to meet others. Should definitely not do	Provide an inclusive community space that encourages people to meet others. Don't know
Engage senior citizens by connecting them to the community through library services.	Engage senior citizens by connecting them to the community through library services. Should definitely do	Engage senior citizens by connecting them to the community through library services. Should maybe do	Engage senior citizens by connecting them to the community through library services. Should definitely not do	Engage senior citizens by connecting them to the community through library services. Don't know
Coordinate with local schools to provide resources to students.	Coordinate with local schools to provide resources to students. Should definitely do	Coordinate with local schools to provide resources to students. Should maybe do	Coordinate with local schools to provide resources to students. Should definitely not do	Coordinate with local schools to provide resources to students. Don't know
Provide space and materials for individuals to create, learn, and share.	Provide space and materials for individuals to create, learn, and share. Should definitely do	Provide space and materials for individuals to create, learn, and share. Should maybe do	Provide space and materials for individuals to create, learn, and share. Should definitely not do	Provide space and materials for individuals to create, learn, and share. Don't know
Offer training, technology, and resources to help jobseekers.	Offer training, technology, and resources to help jobseekers. Should definitely do	Offer training, technology, and resources to help jobseekers. Should maybe do	Offer training, technology, and resources to help jobseekers. Should definitely not do	Offer training, technology, and resources to help jobseekers. Don't know