We appreciate your business and want to provide you with the best service possible. Please help us better serve you by answering the following 4 questions.

* 1. Did we fully explain to you what to expect during the claims process?

* 2. Compared to our competitors, was the claims approval experience better, worse, or about the same?

* 3. How satisfied or dissatisfied were you with the following:

  Extremely Dissatisfied Dissatisfied Neither Dissatisfied or Satisfied Satisified Extremely Satisfied 
Claims Examiner Knowledge
Claims Examiner Professionalism
Speed of Service
Customer Service
Online Claims Services

* 4. Is there anything else about your claims experience you'd like to share?