Exit this Survey Whitstable Medical Practice - Annual Patient Survey 2017 We would be grateful if you would complete this survey about Whitstable Medical Practice, comprised of Estuary View Medical Centre, Whitstable Health Centre and Chestfield Medical Centre. We aim to provide the highest possible standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable. Thank you for your time. Question Title * 1. How helpful do you find the receptionists at your GP practice? Very helpful Fairly helpful Not very helpful Not at all helpful Don't know Please add any comments relating to reception staff here: Question Title * 2. How easy is it to get through to someone at the practice on the phone? Very easy Fairly easy Not very easy Not at all easy Haven't tried Please add any comments relating to the telephone system here: Question Title * 3. How do you rate the overall quality of care provided by practice GP's and Nurses? Excellent Very good Good Fair Poor Very poor Question Title * 4. Please pick your usual GP from the list below. Dr Kanagasooriam Dr Bennett Dr Pieters Dr Osborne Dr Chan Dr Carabine Dr King Dr Sil Dr Jardine Dr Gould Dr McArthur Dr Esser Dr Fernando Dr Chandler Dr White Dr Brice Dr Buchanan Dr Headon Dr Sivaprasad Dr Ruff Question Title * 5. How do you rate the quality of care provided specifically by your usual GP? Excellent Very good Good Fair Poor Very poor Question Title * 6. When you want to see or speak to your usual GP how often is this possible? Always or almost always A lot of the time Some of the time Never or almost never Not tried at this GP practice Question Title * 7. Thinking of times you are willing to see any doctor how quickly do you usually get seen? Same day or next day 2-4 days 5 days or more I don't usually need to be seen quickly Don't know / never tried Question Title * 8. How do you rate the timescale taken to see a doctor? Excellent Very good Good Fair Poor Very poor Does not apply Question Title * 9. How long did you wait for your most recent consultation to start from the agreed appointment time (not the time you arrived at the surgery)? Less than 5 minutes 5 – 10 minutes 11 – 20 minutes 21 – 30 minutes More than 30 minutes There was no set time for my consultation Question Title * 10. How do you rate the above waiting time? Excellent Very good Good Fair Poor Very poor Does not apply Question Title * 11. What method do you mainly use to obtain repeat prescriptions? Patient Access Practice Website Visiting Surgery in person Via a local pharmacy Other Not applicable .... (move to Q13) Question Title * 12. How would you rate the overall efficiency of this method? Excellent Very good Good Fair Poor Very poor Question Title * 13. Were you aware that Whitstable Medical Practice now runs a Walk in Surgery at all three sites from 8 – 11 Monday to Friday? Yes and I have used this service Yes but I have not used this service No I was not aware Question Title * 14. Were you aware that Whitstable Medical Practice runs extended hours surgery for those patients who find it difficult to visit surgery during normal working hours? (please tick all that apply and see website for more information) Yes but I have not used this service Yes and I have used it for GP appointment(s) Yes and I have used it for blood test appointment(s) Yes and I have used it for other nurse led clinic(s) No I was not aware Question Title * 15. Please add any comments relating to additional services, for example X-Ray, Ultrasound, Physiotherapy, Cataract, Audiology, Dermatology, Minor Injuries Unit etc below: Question Title * 16. Are you aware of the practice website and newsletter? Yes I am aware of the website and newsletter I am only aware of the website I am only aware of the newsletter I am NOT aware of either the website or newsletter Question Title * 17. Are you aware of our online facility, Patient Access, which gives you the ability to book appointments, request medication and view parts of your medical record via your computer or mobile phone? Yes and I have had a good experience with Patient Access Yes and I have had a satisfactory experience with Patient Access Yes but I have had a poor experience with Patient Access Yes but I have chosen not to register ..... (please provide reasoning below) No I was not aware ... (please visit https://patient.emisaccess.co.uk to find out more) Please add any comments relating to Patient Access here: Question Title * 18. Overall, how would you describe your experience of Whitstable Medical Practice? Excellent Very good Good Fair Poor Very poor Question Title * 19. Would you recommend Whitstable Medical Practice to someone who has just moved to your local area? Yes, definitely Yes, probably No, probably not No, definitely not Question Title * 20. Are you? Male Female Gender Neutral Question Title * 21. How old are you? Under 16 16 to 25 26 to 44 45 to 64 65 to 74 75 to 84 85 or over Question Title * 22. Thank you for taking the time to complete this short survey. Whitstable Medical Practice seriously values patient feedback and always believes that there is room for improvement. If you have any other comments or suggestions please use the box below: Submit response >>