This survey is to gauge insurer performance from the collision repairer's perspective.

The questions are for different areas of the relationship between insurers and repairers and, when finalized and reported, the survey report will include an overall rating given to each.

Question Title

* 1. Rate the following insurance companies on: Shop Relations - Claims Handling

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on communications, professionalism and handling of claims' processes

  1 - Poor 2 3 - Fair 4 5 - Best N/A
State Farm Group
Berkshire Hathaway (GEICO)
Allstate Insurance
Progressive
USAA
Liberty Mutual 
Farmers
Nationwide
American Family
Travelers
Erie
Auto Club Enterprises/CSAA (AAA)
Hartford
Mercury
MetLife
National General
Auto-Owners Insurance Group
MAPFRE North America
Kemper - Infinity P&C Group
Amica
Country Financial
Hanover Insurance

Question Title

* 2. Rate the following insurance companies on: Customer Experience

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of the customer experience with the claims process, such as how informed they are, knowledgeable of their policy or having to negotiate the repair

  1 - Poor 2 3 - Fair 4 5 - Best N/A
State Farm Group
Berkshire Hathaway (GEICO)
Allstate Insurance
Progressive
USAA
Liberty Mutual 
Farmers
Nationwide
American Family
Travelers
Erie
Auto Club Enterprises/CSAA (AAA)
Hartford
Mercury
MetLife
National General
Auto-Owners Insurance Group
MAPFRE North America
Kemper - Infinity P&C Group
Amica
Country Financial
Hanover Insurance

Question Title

* 3. Rate the following insurance companies on: Insurer Knowledge-base 

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their knowledge of repair procedures, and accuracy of their estimates for repair

  1 - Poor 2 3 - Fair 4 5 - Best N/A
State Farm Group
Berkshire Hathaway (GEICO)
Allstate Insurance
Progressive
USAA
Liberty Mutual 
Farmers
Nationwide
American Family
Travelers
Erie
Auto Club Enterprises/CSAA (AAA)
Hartford
Mercury
MetLife
National General
Auto-Owners Insurance Group
MAPFRE North America
Kemper - Infinity P&C Group
Amica
Country Financial
Hanover Insurance

Question Title

* 4. Rate the following insurance companies on: Overall Fairness 

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of fairness of the overall process dealing with the particular company and their personnel

  1 - Poor 2 3 - Fair 4 5 - Best N/A
State Farm Group
Berkshire Hathaway (GEICO)
Allstate Insurance
Progressive
USAA
Liberty Mutual 
Farmers
Nationwide
American Family
Travelers
Erie
Auto Club Enterprises/CSAA (AAA)
Hartford
Mercury
MetLife
National General
Auto-Owners Insurance Group
MAPFRE North America
Kemper - Infinity P&C Group
Amica
Country Financial
Hanover Insurance

Question Title

* 5. Rate the following insurance companies on: Insurer Payment for Proper Procedures

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their payment for recommended, required or proper repair procedures deemed necessary to bring vehicle to OEM specifications

  1 - Poor 2 3 - Fair 4 5 - Best N/A
State Farm Group
Berkshire Hathaway (GEICO)
Allstate Insurance
Progressive
USAA
Liberty Mutual 
Farmers
Nationwide
American Family
Travelers
Erie
Auto Club Enterprises/CSAA (AAA)
Hartford
Mercury
MetLife
National General
Auto-Owners Insurance Group
MAPFRE North America
Kemper - Infinity P&C Group
Amica
Country Financial
Hanover Insurance

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* 6. Do you have any comments you would like to make?

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* 7. Please give your information, in case we have a question - it will not be shared!

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