WMABA Survey - "Shops Rate Insurers"

This survey is to gauge insurer performance from the collision repairer's perspective.

The questions are for different areas of the relationship between insurers and repairers and, when finalized and reported, the survey report will include an overall rating given to each.

1.Rate the following insurance companies on: Shop Relations - Claims Handling

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on communications, professionalism and handling of claims' processes

1 - Poor

3 - Fair

5 - Best

N/A

State Farm Group

1 - Poor

3 - Fair

5 - Best

N/A

GEICO - Berkshire Hathaway

1 - Poor

3 - Fair

5 - Best

N/A

Allstate Insurance

1 - Poor

3 - Fair

5 - Best

N/A

Progressive

1 - Poor

3 - Fair

5 - Best

N/A

USAA

1 - Poor

3 - Fair

5 - Best

N/A

Liberty Mutual

1 - Poor

3 - Fair

5 - Best

N/A

Farmers

1 - Poor

3 - Fair

5 - Best

N/A

Nationwide

1 - Poor

3 - Fair

5 - Best

N/A

American Family

1 - Poor

3 - Fair

5 - Best

N/A

Travelers

1 - Poor

3 - Fair

5 - Best

N/A

Erie

1 - Poor

3 - Fair

5 - Best

N/A

Auto Club Enterprises/CSAA (AAA)

1 - Poor

3 - Fair

5 - Best

N/A

Hartford

1 - Poor

3 - Fair

5 - Best

N/A

Mercury

1 - Poor

3 - Fair

5 - Best

N/A

MetLife

1 - Poor

3 - Fair

5 - Best

N/A

National General

1 - Poor

3 - Fair

5 - Best

N/A

Auto-Owners Insurance Group

1 - Poor

3 - Fair

5 - Best

N/A

MAPFRE North America

1 - Poor

3 - Fair

5 - Best

N/A

Kemper - Infinity P&C Group

1 - Poor

3 - Fair

5 - Best

N/A

Amica

1 - Poor

3 - Fair

5 - Best

N/A

Country Financial

1 - Poor

3 - Fair

5 - Best

N/A

Hanover Insurance

1 - Poor

3 - Fair

5 - Best

N/A

Chubb

1 - Poor

3 - Fair

5 - Best

N/A

Pure

1 - Poor

3 - Fair

5 - Best

N/A

2.Rate the following insurance companies on: Customer Experience

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of the customer experience with the claims process, such as how informed they are, knowledgeable of their policy or having to negotiate the repair

1 - Poor

3 - Fair

5 - Best

N/A

State Farm Group

1 - Poor

3 - Fair

5 - Best

N/A

Berkshire Hathaway (GEICO)

1 - Poor

3 - Fair

5 - Best

N/A

Allstate Insurance

1 - Poor

3 - Fair

5 - Best

N/A

Progressive

1 - Poor

3 - Fair

5 - Best

N/A

USAA

1 - Poor

3 - Fair

5 - Best

N/A

Liberty Mutual

1 - Poor

3 - Fair

5 - Best

N/A

Farmers

1 - Poor

3 - Fair

5 - Best

N/A

Nationwide

1 - Poor

3 - Fair

5 - Best

N/A

American Family

1 - Poor

3 - Fair

5 - Best

N/A

Travelers

1 - Poor

3 - Fair

5 - Best

N/A

Erie

1 - Poor

3 - Fair

5 - Best

N/A

Auto Club Enterprises/CSAA (AAA)

1 - Poor

3 - Fair

5 - Best

N/A

Hartford

1 - Poor

3 - Fair

5 - Best

N/A

Mercury

1 - Poor

3 - Fair

5 - Best

N/A

MetLife

1 - Poor

3 - Fair

5 - Best

N/A

National General

1 - Poor

3 - Fair

5 - Best

N/A

Auto-Owners Insurance Group

1 - Poor

3 - Fair

5 - Best

N/A

MAPFRE North America

1 - Poor

3 - Fair

5 - Best

N/A

Kemper - Infinity P&C Group

1 - Poor

3 - Fair

5 - Best

N/A

Amica

1 - Poor

3 - Fair

5 - Best

N/A

Country Financial

1 - Poor

3 - Fair

5 - Best

N/A

Hanover Insurance

1 - Poor

3 - Fair

5 - Best

N/A

3.Rate the following insurance companies on: Insurer Knowledge-base

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their knowledge of repair procedures, and accuracy of their estimates for repair

1 - Poor

3 - Fair

5 - Best

N/A

State Farm Group

1 - Poor

3 - Fair

5 - Best

N/A

Berkshire Hathaway (GEICO)

1 - Poor

3 - Fair

5 - Best

N/A

Allstate Insurance

1 - Poor

3 - Fair

5 - Best

N/A

Progressive

1 - Poor

3 - Fair

5 - Best

N/A

USAA

1 - Poor

3 - Fair

5 - Best

N/A

Liberty Mutual

1 - Poor

3 - Fair

5 - Best

N/A

Farmers

1 - Poor

3 - Fair

5 - Best

N/A

Nationwide

1 - Poor

3 - Fair

5 - Best

N/A

American Family

1 - Poor

3 - Fair

5 - Best

N/A

Travelers

1 - Poor

3 - Fair

5 - Best

N/A

Erie

1 - Poor

3 - Fair

5 - Best

N/A

Auto Club Enterprises/CSAA (AAA)

1 - Poor

3 - Fair

5 - Best

N/A

Hartford

1 - Poor

3 - Fair

5 - Best

N/A

Mercury

1 - Poor

3 - Fair

5 - Best

N/A

MetLife

1 - Poor

3 - Fair

5 - Best

N/A

National General

1 - Poor

3 - Fair

5 - Best

N/A

Auto-Owners Insurance Group

1 - Poor

3 - Fair

5 - Best

N/A

MAPFRE North America

1 - Poor

3 - Fair

5 - Best

N/A

Kemper - Infinity P&C Group

1 - Poor

3 - Fair

5 - Best

N/A

Amica

1 - Poor

3 - Fair

5 - Best

N/A

Country Financial

1 - Poor

3 - Fair

5 - Best

N/A

Hanover Insurance

1 - Poor

3 - Fair

5 - Best

N/A

4.Rate the following insurance companies on: Overall Fairness

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of fairness of the overall process dealing with the particular company and their personnel

1 - Poor

3 - Fair

5 - Best

N/A

State Farm Group

1 - Poor

3 - Fair

5 - Best

N/A

Berkshire Hathaway (GEICO)

1 - Poor

3 - Fair

5 - Best

N/A

Allstate Insurance

1 - Poor

3 - Fair

5 - Best

N/A

Progressive

1 - Poor

3 - Fair

5 - Best

N/A

USAA

1 - Poor

3 - Fair

5 - Best

N/A

Liberty Mutual

1 - Poor

3 - Fair

5 - Best

N/A

Farmers

1 - Poor

3 - Fair

5 - Best

N/A

Nationwide

1 - Poor

3 - Fair

5 - Best

N/A

American Family

1 - Poor

3 - Fair

5 - Best

N/A

Travelers

1 - Poor

3 - Fair

5 - Best

N/A

Erie

1 - Poor

3 - Fair

5 - Best

N/A

Auto Club Enterprises/CSAA (AAA)

1 - Poor

3 - Fair

5 - Best

N/A

Hartford

1 - Poor

3 - Fair

5 - Best

N/A

Mercury

1 - Poor

3 - Fair

5 - Best

N/A

MetLife

1 - Poor

3 - Fair

5 - Best

N/A

National General

1 - Poor

3 - Fair

5 - Best

N/A

Auto-Owners Insurance Group

1 - Poor

3 - Fair

5 - Best

N/A

MAPFRE North America

1 - Poor

3 - Fair

5 - Best

N/A

Kemper - Infinity P&C Group

1 - Poor

3 - Fair

5 - Best

N/A

Amica

1 - Poor

3 - Fair

5 - Best

N/A

Country Financial

1 - Poor

3 - Fair

5 - Best

N/A

Hanover Insurance

1 - Poor

3 - Fair

5 - Best

N/A

5.Rate the following insurance companies on: Insurer Payment for Proper Procedures

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their payment for recommended, required or proper repair procedures deemed necessary to bring vehicle to OEM specifications

1 - Poor

3 - Fair

5 - Best

N/A

State Farm Group

1 - Poor

3 - Fair

5 - Best

N/A

Berkshire Hathaway (GEICO)

1 - Poor

3 - Fair

5 - Best

N/A

Allstate Insurance

1 - Poor

3 - Fair

5 - Best

N/A

Progressive

1 - Poor

3 - Fair

5 - Best

N/A

USAA

1 - Poor

3 - Fair

5 - Best

N/A

Liberty Mutual

1 - Poor

3 - Fair

5 - Best

N/A

Farmers

1 - Poor

3 - Fair

5 - Best

N/A

Nationwide

1 - Poor

3 - Fair

5 - Best

N/A

American Family

1 - Poor

3 - Fair

5 - Best

N/A

Travelers

1 - Poor

3 - Fair

5 - Best

N/A

Erie

1 - Poor

3 - Fair

5 - Best

N/A

Auto Club Enterprises/CSAA (AAA)

1 - Poor

3 - Fair

5 - Best

N/A

Hartford

1 - Poor

3 - Fair

5 - Best

N/A

Mercury

1 - Poor

3 - Fair

5 - Best

N/A

MetLife

1 - Poor

3 - Fair

5 - Best

N/A

National General

1 - Poor

3 - Fair

5 - Best

N/A

Auto-Owners Insurance Group

1 - Poor

3 - Fair

5 - Best

N/A

MAPFRE North America

1 - Poor

3 - Fair

5 - Best

N/A

Kemper - Infinity P&C Group

1 - Poor

3 - Fair

5 - Best

N/A

Amica

1 - Poor

3 - Fair

5 - Best

N/A

Country Financial

1 - Poor

3 - Fair

5 - Best

N/A

Hanover Insurance

1 - Poor

3 - Fair

5 - Best

N/A

6.Do you have any comments you would like to make?

*7.Please give your information, in case we have a question - it will not be shared!(Required.)

Name

Company

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

8.Would you like to receive WMABA Email communications?

Yes

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