WMABA Survey -
"Shops Rate Insurers"

This survey is to gauge insurer performance from the collision repairer's perspective.

The questions are for different areas of the relationship between insurers and repairers and, when finalized and reported, the survey report will include an overall rating given to each.

Question Title

* 1. Rate the following insurance companies on: Shop Relations - Claims Handling

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on communications, professionalism and handling of claims' processes

	1 - Poor	2	3 - Fair	4	5 - Best	N/A
State Farm Group	State Farm Group 1 - Poor	State Farm Group 2	State Farm Group 3 - Fair	State Farm Group 4	State Farm Group 5 - Best	State Farm Group N/A
GEICO - Berkshire Hathaway	GEICO - Berkshire Hathaway 1 - Poor	GEICO - Berkshire Hathaway 2	GEICO - Berkshire Hathaway 3 - Fair	GEICO - Berkshire Hathaway 4	GEICO - Berkshire Hathaway 5 - Best	GEICO - Berkshire Hathaway N/A
Allstate Insurance	Allstate Insurance 1 - Poor	Allstate Insurance 2	Allstate Insurance 3 - Fair	Allstate Insurance 4	Allstate Insurance 5 - Best	Allstate Insurance N/A
Progressive	Progressive 1 - Poor	Progressive 2	Progressive 3 - Fair	Progressive 4	Progressive 5 - Best	Progressive N/A
USAA	USAA 1 - Poor	USAA 2	USAA 3 - Fair	USAA 4	USAA 5 - Best	USAA N/A
Liberty Mutual	Liberty Mutual 1 - Poor	Liberty Mutual 2	Liberty Mutual 3 - Fair	Liberty Mutual 4	Liberty Mutual 5 - Best	Liberty Mutual N/A
Farmers	Farmers 1 - Poor	Farmers 2	Farmers 3 - Fair	Farmers 4	Farmers 5 - Best	Farmers N/A
Nationwide	Nationwide 1 - Poor	Nationwide 2	Nationwide 3 - Fair	Nationwide 4	Nationwide 5 - Best	Nationwide N/A
American Family	American Family 1 - Poor	American Family 2	American Family 3 - Fair	American Family 4	American Family 5 - Best	American Family N/A
Travelers	Travelers 1 - Poor	Travelers 2	Travelers 3 - Fair	Travelers 4	Travelers 5 - Best	Travelers N/A
Erie	Erie 1 - Poor	Erie 2	Erie 3 - Fair	Erie 4	Erie 5 - Best	Erie N/A
Auto Club Enterprises/CSAA (AAA)	Auto Club Enterprises/CSAA (AAA) 1 - Poor	Auto Club Enterprises/CSAA (AAA) 2	Auto Club Enterprises/CSAA (AAA) 3 - Fair	Auto Club Enterprises/CSAA (AAA) 4	Auto Club Enterprises/CSAA (AAA) 5 - Best	Auto Club Enterprises/CSAA (AAA) N/A
Hartford	Hartford 1 - Poor	Hartford 2	Hartford 3 - Fair	Hartford 4	Hartford 5 - Best	Hartford N/A
Mercury	Mercury 1 - Poor	Mercury 2	Mercury 3 - Fair	Mercury 4	Mercury 5 - Best	Mercury N/A
MetLife	MetLife 1 - Poor	MetLife 2	MetLife 3 - Fair	MetLife 4	MetLife 5 - Best	MetLife N/A
National General	National General 1 - Poor	National General 2	National General 3 - Fair	National General 4	National General 5 - Best	National General N/A
Auto-Owners Insurance Group	Auto-Owners Insurance Group 1 - Poor	Auto-Owners Insurance Group 2	Auto-Owners Insurance Group 3 - Fair	Auto-Owners Insurance Group 4	Auto-Owners Insurance Group 5 - Best	Auto-Owners Insurance Group N/A
MAPFRE North America	MAPFRE North America 1 - Poor	MAPFRE North America 2	MAPFRE North America 3 - Fair	MAPFRE North America 4	MAPFRE North America 5 - Best	MAPFRE North America N/A
Kemper - Infinity P&C Group	Kemper - Infinity P&C Group 1 - Poor	Kemper - Infinity P&C Group 2	Kemper - Infinity P&C Group 3 - Fair	Kemper - Infinity P&C Group 4	Kemper - Infinity P&C Group 5 - Best	Kemper - Infinity P&C Group N/A
Amica	Amica 1 - Poor	Amica 2	Amica 3 - Fair	Amica 4	Amica 5 - Best	Amica N/A
Country Financial	Country Financial 1 - Poor	Country Financial 2	Country Financial 3 - Fair	Country Financial 4	Country Financial 5 - Best	Country Financial N/A
Hanover Insurance	Hanover Insurance 1 - Poor	Hanover Insurance 2	Hanover Insurance 3 - Fair	Hanover Insurance 4	Hanover Insurance 5 - Best	Hanover Insurance N/A
Chubb	Chubb 1 - Poor	Chubb 2	Chubb 3 - Fair	Chubb 4	Chubb 5 - Best	Chubb N/A
Pure	Pure 1 - Poor	Pure 2	Pure 3 - Fair	Pure 4	Pure 5 - Best	Pure N/A

Question Title

* 2. Rate the following insurance companies on: Customer Experience

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of the customer experience with the claims process, such as how informed they are, knowledgeable of their policy or having to negotiate the repair

	1 - Poor	2	3 - Fair	4	5 - Best	N/A
State Farm Group	State Farm Group 1 - Poor	State Farm Group 2	State Farm Group 3 - Fair	State Farm Group 4	State Farm Group 5 - Best	State Farm Group N/A
Berkshire Hathaway (GEICO)	Berkshire Hathaway (GEICO) 1 - Poor	Berkshire Hathaway (GEICO) 2	Berkshire Hathaway (GEICO) 3 - Fair	Berkshire Hathaway (GEICO) 4	Berkshire Hathaway (GEICO) 5 - Best	Berkshire Hathaway (GEICO) N/A
Allstate Insurance	Allstate Insurance 1 - Poor	Allstate Insurance 2	Allstate Insurance 3 - Fair	Allstate Insurance 4	Allstate Insurance 5 - Best	Allstate Insurance N/A
Progressive	Progressive 1 - Poor	Progressive 2	Progressive 3 - Fair	Progressive 4	Progressive 5 - Best	Progressive N/A
USAA	USAA 1 - Poor	USAA 2	USAA 3 - Fair	USAA 4	USAA 5 - Best	USAA N/A
Liberty Mutual	Liberty Mutual 1 - Poor	Liberty Mutual 2	Liberty Mutual 3 - Fair	Liberty Mutual 4	Liberty Mutual 5 - Best	Liberty Mutual N/A
Farmers	Farmers 1 - Poor	Farmers 2	Farmers 3 - Fair	Farmers 4	Farmers 5 - Best	Farmers N/A
Nationwide	Nationwide 1 - Poor	Nationwide 2	Nationwide 3 - Fair	Nationwide 4	Nationwide 5 - Best	Nationwide N/A
American Family	American Family 1 - Poor	American Family 2	American Family 3 - Fair	American Family 4	American Family 5 - Best	American Family N/A
Travelers	Travelers 1 - Poor	Travelers 2	Travelers 3 - Fair	Travelers 4	Travelers 5 - Best	Travelers N/A
Erie	Erie 1 - Poor	Erie 2	Erie 3 - Fair	Erie 4	Erie 5 - Best	Erie N/A
Auto Club Enterprises/CSAA (AAA)	Auto Club Enterprises/CSAA (AAA) 1 - Poor	Auto Club Enterprises/CSAA (AAA) 2	Auto Club Enterprises/CSAA (AAA) 3 - Fair	Auto Club Enterprises/CSAA (AAA) 4	Auto Club Enterprises/CSAA (AAA) 5 - Best	Auto Club Enterprises/CSAA (AAA) N/A
Hartford	Hartford 1 - Poor	Hartford 2	Hartford 3 - Fair	Hartford 4	Hartford 5 - Best	Hartford N/A
Mercury	Mercury 1 - Poor	Mercury 2	Mercury 3 - Fair	Mercury 4	Mercury 5 - Best	Mercury N/A
MetLife	MetLife 1 - Poor	MetLife 2	MetLife 3 - Fair	MetLife 4	MetLife 5 - Best	MetLife N/A
National General	National General 1 - Poor	National General 2	National General 3 - Fair	National General 4	National General 5 - Best	National General N/A
Auto-Owners Insurance Group	Auto-Owners Insurance Group 1 - Poor	Auto-Owners Insurance Group 2	Auto-Owners Insurance Group 3 - Fair	Auto-Owners Insurance Group 4	Auto-Owners Insurance Group 5 - Best	Auto-Owners Insurance Group N/A
MAPFRE North America	MAPFRE North America 1 - Poor	MAPFRE North America 2	MAPFRE North America 3 - Fair	MAPFRE North America 4	MAPFRE North America 5 - Best	MAPFRE North America N/A
Kemper - Infinity P&C Group	Kemper - Infinity P&C Group 1 - Poor	Kemper - Infinity P&C Group 2	Kemper - Infinity P&C Group 3 - Fair	Kemper - Infinity P&C Group 4	Kemper - Infinity P&C Group 5 - Best	Kemper - Infinity P&C Group N/A
Amica	Amica 1 - Poor	Amica 2	Amica 3 - Fair	Amica 4	Amica 5 - Best	Amica N/A
Country Financial	Country Financial 1 - Poor	Country Financial 2	Country Financial 3 - Fair	Country Financial 4	Country Financial 5 - Best	Country Financial N/A
Hanover Insurance	Hanover Insurance 1 - Poor	Hanover Insurance 2	Hanover Insurance 3 - Fair	Hanover Insurance 4	Hanover Insurance 5 - Best	Hanover Insurance N/A

Question Title

* 3. Rate the following insurance companies on: Insurer Knowledge-base

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their knowledge of repair procedures, and accuracy of their estimates for repair

	1 - Poor	2	3 - Fair	4	5 - Best	N/A
State Farm Group	State Farm Group 1 - Poor	State Farm Group 2	State Farm Group 3 - Fair	State Farm Group 4	State Farm Group 5 - Best	State Farm Group N/A
Berkshire Hathaway (GEICO)	Berkshire Hathaway (GEICO) 1 - Poor	Berkshire Hathaway (GEICO) 2	Berkshire Hathaway (GEICO) 3 - Fair	Berkshire Hathaway (GEICO) 4	Berkshire Hathaway (GEICO) 5 - Best	Berkshire Hathaway (GEICO) N/A
Allstate Insurance	Allstate Insurance 1 - Poor	Allstate Insurance 2	Allstate Insurance 3 - Fair	Allstate Insurance 4	Allstate Insurance 5 - Best	Allstate Insurance N/A
Progressive	Progressive 1 - Poor	Progressive 2	Progressive 3 - Fair	Progressive 4	Progressive 5 - Best	Progressive N/A
USAA	USAA 1 - Poor	USAA 2	USAA 3 - Fair	USAA 4	USAA 5 - Best	USAA N/A
Liberty Mutual	Liberty Mutual 1 - Poor	Liberty Mutual 2	Liberty Mutual 3 - Fair	Liberty Mutual 4	Liberty Mutual 5 - Best	Liberty Mutual N/A
Farmers	Farmers 1 - Poor	Farmers 2	Farmers 3 - Fair	Farmers 4	Farmers 5 - Best	Farmers N/A
Nationwide	Nationwide 1 - Poor	Nationwide 2	Nationwide 3 - Fair	Nationwide 4	Nationwide 5 - Best	Nationwide N/A
American Family	American Family 1 - Poor	American Family 2	American Family 3 - Fair	American Family 4	American Family 5 - Best	American Family N/A
Travelers	Travelers 1 - Poor	Travelers 2	Travelers 3 - Fair	Travelers 4	Travelers 5 - Best	Travelers N/A
Erie	Erie 1 - Poor	Erie 2	Erie 3 - Fair	Erie 4	Erie 5 - Best	Erie N/A
Auto Club Enterprises/CSAA (AAA)	Auto Club Enterprises/CSAA (AAA) 1 - Poor	Auto Club Enterprises/CSAA (AAA) 2	Auto Club Enterprises/CSAA (AAA) 3 - Fair	Auto Club Enterprises/CSAA (AAA) 4	Auto Club Enterprises/CSAA (AAA) 5 - Best	Auto Club Enterprises/CSAA (AAA) N/A
Hartford	Hartford 1 - Poor	Hartford 2	Hartford 3 - Fair	Hartford 4	Hartford 5 - Best	Hartford N/A
Mercury	Mercury 1 - Poor	Mercury 2	Mercury 3 - Fair	Mercury 4	Mercury 5 - Best	Mercury N/A
MetLife	MetLife 1 - Poor	MetLife 2	MetLife 3 - Fair	MetLife 4	MetLife 5 - Best	MetLife N/A
National General	National General 1 - Poor	National General 2	National General 3 - Fair	National General 4	National General 5 - Best	National General N/A
Auto-Owners Insurance Group	Auto-Owners Insurance Group 1 - Poor	Auto-Owners Insurance Group 2	Auto-Owners Insurance Group 3 - Fair	Auto-Owners Insurance Group 4	Auto-Owners Insurance Group 5 - Best	Auto-Owners Insurance Group N/A
MAPFRE North America	MAPFRE North America 1 - Poor	MAPFRE North America 2	MAPFRE North America 3 - Fair	MAPFRE North America 4	MAPFRE North America 5 - Best	MAPFRE North America N/A
Kemper - Infinity P&C Group	Kemper - Infinity P&C Group 1 - Poor	Kemper - Infinity P&C Group 2	Kemper - Infinity P&C Group 3 - Fair	Kemper - Infinity P&C Group 4	Kemper - Infinity P&C Group 5 - Best	Kemper - Infinity P&C Group N/A
Amica	Amica 1 - Poor	Amica 2	Amica 3 - Fair	Amica 4	Amica 5 - Best	Amica N/A
Country Financial	Country Financial 1 - Poor	Country Financial 2	Country Financial 3 - Fair	Country Financial 4	Country Financial 5 - Best	Country Financial N/A
Hanover Insurance	Hanover Insurance 1 - Poor	Hanover Insurance 2	Hanover Insurance 3 - Fair	Hanover Insurance 4	Hanover Insurance 5 - Best	Hanover Insurance N/A

Question Title

* 4. Rate the following insurance companies on: Overall Fairness

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of fairness of the overall process dealing with the particular company and their personnel

	1 - Poor	2	3 - Fair	4	5 - Best	N/A
State Farm Group	State Farm Group 1 - Poor	State Farm Group 2	State Farm Group 3 - Fair	State Farm Group 4	State Farm Group 5 - Best	State Farm Group N/A
Berkshire Hathaway (GEICO)	Berkshire Hathaway (GEICO) 1 - Poor	Berkshire Hathaway (GEICO) 2	Berkshire Hathaway (GEICO) 3 - Fair	Berkshire Hathaway (GEICO) 4	Berkshire Hathaway (GEICO) 5 - Best	Berkshire Hathaway (GEICO) N/A
Allstate Insurance	Allstate Insurance 1 - Poor	Allstate Insurance 2	Allstate Insurance 3 - Fair	Allstate Insurance 4	Allstate Insurance 5 - Best	Allstate Insurance N/A
Progressive	Progressive 1 - Poor	Progressive 2	Progressive 3 - Fair	Progressive 4	Progressive 5 - Best	Progressive N/A
USAA	USAA 1 - Poor	USAA 2	USAA 3 - Fair	USAA 4	USAA 5 - Best	USAA N/A
Liberty Mutual	Liberty Mutual 1 - Poor	Liberty Mutual 2	Liberty Mutual 3 - Fair	Liberty Mutual 4	Liberty Mutual 5 - Best	Liberty Mutual N/A
Farmers	Farmers 1 - Poor	Farmers 2	Farmers 3 - Fair	Farmers 4	Farmers 5 - Best	Farmers N/A
Nationwide	Nationwide 1 - Poor	Nationwide 2	Nationwide 3 - Fair	Nationwide 4	Nationwide 5 - Best	Nationwide N/A
American Family	American Family 1 - Poor	American Family 2	American Family 3 - Fair	American Family 4	American Family 5 - Best	American Family N/A
Travelers	Travelers 1 - Poor	Travelers 2	Travelers 3 - Fair	Travelers 4	Travelers 5 - Best	Travelers N/A
Erie	Erie 1 - Poor	Erie 2	Erie 3 - Fair	Erie 4	Erie 5 - Best	Erie N/A
Auto Club Enterprises/CSAA (AAA)	Auto Club Enterprises/CSAA (AAA) 1 - Poor	Auto Club Enterprises/CSAA (AAA) 2	Auto Club Enterprises/CSAA (AAA) 3 - Fair	Auto Club Enterprises/CSAA (AAA) 4	Auto Club Enterprises/CSAA (AAA) 5 - Best	Auto Club Enterprises/CSAA (AAA) N/A
Hartford	Hartford 1 - Poor	Hartford 2	Hartford 3 - Fair	Hartford 4	Hartford 5 - Best	Hartford N/A
Mercury	Mercury 1 - Poor	Mercury 2	Mercury 3 - Fair	Mercury 4	Mercury 5 - Best	Mercury N/A
MetLife	MetLife 1 - Poor	MetLife 2	MetLife 3 - Fair	MetLife 4	MetLife 5 - Best	MetLife N/A
National General	National General 1 - Poor	National General 2	National General 3 - Fair	National General 4	National General 5 - Best	National General N/A
Auto-Owners Insurance Group	Auto-Owners Insurance Group 1 - Poor	Auto-Owners Insurance Group 2	Auto-Owners Insurance Group 3 - Fair	Auto-Owners Insurance Group 4	Auto-Owners Insurance Group 5 - Best	Auto-Owners Insurance Group N/A
MAPFRE North America	MAPFRE North America 1 - Poor	MAPFRE North America 2	MAPFRE North America 3 - Fair	MAPFRE North America 4	MAPFRE North America 5 - Best	MAPFRE North America N/A
Kemper - Infinity P&C Group	Kemper - Infinity P&C Group 1 - Poor	Kemper - Infinity P&C Group 2	Kemper - Infinity P&C Group 3 - Fair	Kemper - Infinity P&C Group 4	Kemper - Infinity P&C Group 5 - Best	Kemper - Infinity P&C Group N/A
Amica	Amica 1 - Poor	Amica 2	Amica 3 - Fair	Amica 4	Amica 5 - Best	Amica N/A
Country Financial	Country Financial 1 - Poor	Country Financial 2	Country Financial 3 - Fair	Country Financial 4	Country Financial 5 - Best	Country Financial N/A
Hanover Insurance	Hanover Insurance 1 - Poor	Hanover Insurance 2	Hanover Insurance 3 - Fair	Hanover Insurance 4	Hanover Insurance 5 - Best	Hanover Insurance N/A

Question Title

* 5. Rate the following insurance companies on: Insurer Payment for Proper Procedures

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their payment for recommended, required or proper repair procedures deemed necessary to bring vehicle to OEM specifications

	1 - Poor	2	3 - Fair	4	5 - Best	N/A
State Farm Group	State Farm Group 1 - Poor	State Farm Group 2	State Farm Group 3 - Fair	State Farm Group 4	State Farm Group 5 - Best	State Farm Group N/A
Berkshire Hathaway (GEICO)	Berkshire Hathaway (GEICO) 1 - Poor	Berkshire Hathaway (GEICO) 2	Berkshire Hathaway (GEICO) 3 - Fair	Berkshire Hathaway (GEICO) 4	Berkshire Hathaway (GEICO) 5 - Best	Berkshire Hathaway (GEICO) N/A
Allstate Insurance	Allstate Insurance 1 - Poor	Allstate Insurance 2	Allstate Insurance 3 - Fair	Allstate Insurance 4	Allstate Insurance 5 - Best	Allstate Insurance N/A
Progressive	Progressive 1 - Poor	Progressive 2	Progressive 3 - Fair	Progressive 4	Progressive 5 - Best	Progressive N/A
USAA	USAA 1 - Poor	USAA 2	USAA 3 - Fair	USAA 4	USAA 5 - Best	USAA N/A
Liberty Mutual	Liberty Mutual 1 - Poor	Liberty Mutual 2	Liberty Mutual 3 - Fair	Liberty Mutual 4	Liberty Mutual 5 - Best	Liberty Mutual N/A
Farmers	Farmers 1 - Poor	Farmers 2	Farmers 3 - Fair	Farmers 4	Farmers 5 - Best	Farmers N/A
Nationwide	Nationwide 1 - Poor	Nationwide 2	Nationwide 3 - Fair	Nationwide 4	Nationwide 5 - Best	Nationwide N/A
American Family	American Family 1 - Poor	American Family 2	American Family 3 - Fair	American Family 4	American Family 5 - Best	American Family N/A
Travelers	Travelers 1 - Poor	Travelers 2	Travelers 3 - Fair	Travelers 4	Travelers 5 - Best	Travelers N/A
Erie	Erie 1 - Poor	Erie 2	Erie 3 - Fair	Erie 4	Erie 5 - Best	Erie N/A
Auto Club Enterprises/CSAA (AAA)	Auto Club Enterprises/CSAA (AAA) 1 - Poor	Auto Club Enterprises/CSAA (AAA) 2	Auto Club Enterprises/CSAA (AAA) 3 - Fair	Auto Club Enterprises/CSAA (AAA) 4	Auto Club Enterprises/CSAA (AAA) 5 - Best	Auto Club Enterprises/CSAA (AAA) N/A
Hartford	Hartford 1 - Poor	Hartford 2	Hartford 3 - Fair	Hartford 4	Hartford 5 - Best	Hartford N/A
Mercury	Mercury 1 - Poor	Mercury 2	Mercury 3 - Fair	Mercury 4	Mercury 5 - Best	Mercury N/A
MetLife	MetLife 1 - Poor	MetLife 2	MetLife 3 - Fair	MetLife 4	MetLife 5 - Best	MetLife N/A
National General	National General 1 - Poor	National General 2	National General 3 - Fair	National General 4	National General 5 - Best	National General N/A
Auto-Owners Insurance Group	Auto-Owners Insurance Group 1 - Poor	Auto-Owners Insurance Group 2	Auto-Owners Insurance Group 3 - Fair	Auto-Owners Insurance Group 4	Auto-Owners Insurance Group 5 - Best	Auto-Owners Insurance Group N/A
MAPFRE North America	MAPFRE North America 1 - Poor	MAPFRE North America 2	MAPFRE North America 3 - Fair	MAPFRE North America 4	MAPFRE North America 5 - Best	MAPFRE North America N/A
Kemper - Infinity P&C Group	Kemper - Infinity P&C Group 1 - Poor	Kemper - Infinity P&C Group 2	Kemper - Infinity P&C Group 3 - Fair	Kemper - Infinity P&C Group 4	Kemper - Infinity P&C Group 5 - Best	Kemper - Infinity P&C Group N/A
Amica	Amica 1 - Poor	Amica 2	Amica 3 - Fair	Amica 4	Amica 5 - Best	Amica N/A
Country Financial	Country Financial 1 - Poor	Country Financial 2	Country Financial 3 - Fair	Country Financial 4	Country Financial 5 - Best	Country Financial N/A
Hanover Insurance	Hanover Insurance 1 - Poor	Hanover Insurance 2	Hanover Insurance 3 - Fair	Hanover Insurance 4	Hanover Insurance 5 - Best	Hanover Insurance N/A

Question Title

* 6. Do you have any comments you would like to make?

Question Title

* 7. Please give your information, in case we have a question - it will not be shared!

Name

Company

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Question Title

* 8. Would you like to receive WMABA Email communications?

Yes

Question Title

* 1. Rate the following insurance companies on: Shop Relations - Claims HandlingOn a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on communications, professionalism and handling of claims' processes

Question Title

Question Title

* 3. Rate the following insurance companies on: Insurer Knowledge-base On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their knowledge of repair procedures, and accuracy of their estimates for repair

Question Title

* 4. Rate the following insurance companies on: Overall Fairness On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of fairness of the overall process dealing with the particular company and their personnel

Question Title

* 5. Rate the following insurance companies on: Insurer Payment for Proper ProceduresOn a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their payment for recommended, required or proper repair procedures deemed necessary to bring vehicle to OEM specifications

Question Title

* 6. Do you have any comments you would like to make?

Question Title

* 7. Please give your information, in case we have a question - it will not be shared!

Question Title

* 8. Would you like to receive WMABA Email communications?

* 1. Rate the following insurance companies on: Shop Relations - Claims Handling

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on communications, professionalism and handling of claims' processes

* 3. Rate the following insurance companies on: Insurer Knowledge-base

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their knowledge of repair procedures, and accuracy of their estimates for repair

* 4. Rate the following insurance companies on: Overall Fairness

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on your perception of fairness of the overall process dealing with the particular company and their personnel

* 5. Rate the following insurance companies on: Insurer Payment for Proper Procedures

On a scale from 1-5 (1 the lowest, 5 the highest), how would you rate the insurer on their payment for recommended, required or proper repair procedures deemed necessary to bring vehicle to OEM specifications