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HelpLine Service Survey
Our New Chat/Text Platform
We've recently updated our chat/text service to a new platform, and we would like your feedback on our new look! Please take a few minutes to answer the questions below.
Can't remember our old look? Here is our old platform, and our new platform side by side!
1.
Have you used LGBT YouthLine's peer support service?
Yes
No
2.
When using our service, how would you most likely reach us?
By text
Instant messaging on my phone
Instant messaging on a computer or tablet
By calling on the phone
If you'd like to, please explain what you like about that medium!
3.
Overall, how easy to use do you find our chat/text platform?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
If you'd like, please share what would make using our service easier?
4.
Is LGBT YouthLine your first choice for a support line?
Yes, LGBT YouthLine is my first choice!
It's not my first choice, but it's up there!
I have other first choices, but I'd still contact LGBT YouthLine.
I wouldn't contact LGBT YouthLine at all.
If you'd like, please tell us more about your choice of support line
5.
What do you appreciate or like about LGBT YouthLine's peer support HelpLine?
6.
Is there anything else you'd like to share about your experience with our service?
