HelpLine Service Survey

Our New Chat/Text Platform

We've recently updated our chat/text service to a new platform, and we would like your feedback on our new look! Please take a few minutes to answer the questions below.

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Can't remember our old look? Here is our old platform, and our new platform side by side!

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* 1. Have you used LGBT YouthLine's peer support service?

Yes

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* 2. When using our service, how would you most likely reach us?

By text

Instant messaging on my phone

Instant messaging on a computer or tablet

By calling on the phone

If you'd like to, please explain what you like about that medium!

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* 3. Overall, how easy to use do you find our chat/text platform?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

If you'd like, please share what would make using our service easier?

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* 4. Is LGBT YouthLine your first choice for a support line?

Yes, LGBT YouthLine is my first choice!

It's not my first choice, but it's up there!

I have other first choices, but I'd still contact LGBT YouthLine.

I wouldn't contact LGBT YouthLine at all.

If you'd like, please tell us more about your choice of support line

HelpLine Service Survey

Our New Chat/Text Platform

Question Title

Can't remember our old look? Here is our old platform, and our new platform side by side!

Question Title

* 1. Have you used LGBT YouthLine's peer support service?

Question Title

* 2. When using our service, how would you most likely reach us?

Question Title

* 3. Overall, how easy to use do you find our chat/text platform?

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* 4. Is LGBT YouthLine your first choice for a support line?

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* 5. What do you appreciate or like about LGBT YouthLine's peer support HelpLine?

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* 6. Is there anything else you'd like to share about your experience with our service?