YMCA Member Experience Survey 2025

Thank you for taking the time to submit this short (14 question) member survey. We will review the results with our local staff team and board for improvement. The survey is anonymous, however if you would like to enter a raffle for a $100 Amazon gift card, please submit your name and email.

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Variety of group exercise classes (i.e. yoga, cycle)	Variety of group exercise classes (i.e. yoga, cycle) Very Satisfied	Variety of group exercise classes (i.e. yoga, cycle) Satisfied	Variety of group exercise classes (i.e. yoga, cycle) Neutral	Variety of group exercise classes (i.e. yoga, cycle) Unsatisfied	Variety of group exercise classes (i.e. yoga, cycle) Very Unsatisfied	Variety of group exercise classes (i.e. yoga, cycle) N/A
Quality of group exercise classes (i.e. yoga, cycle)	Quality of group exercise classes (i.e. yoga, cycle) Very Satisfied	Quality of group exercise classes (i.e. yoga, cycle) Satisfied	Quality of group exercise classes (i.e. yoga, cycle) Neutral	Quality of group exercise classes (i.e. yoga, cycle) Unsatisfied	Quality of group exercise classes (i.e. yoga, cycle) Very Unsatisfied	Quality of group exercise classes (i.e. yoga, cycle) N/A
Variety of other program offerings (i.e. personal training, youth programs)	Variety of other program offerings (i.e. personal training, youth programs) Very Satisfied	Variety of other program offerings (i.e. personal training, youth programs) Satisfied	Variety of other program offerings (i.e. personal training, youth programs) Neutral	Variety of other program offerings (i.e. personal training, youth programs) Unsatisfied	Variety of other program offerings (i.e. personal training, youth programs) Very Unsatisfied	Variety of other program offerings (i.e. personal training, youth programs) N/A
Quality of program offerings (i.e. personal training, youth programs)	Quality of program offerings (i.e. personal training, youth programs) Very Satisfied	Quality of program offerings (i.e. personal training, youth programs) Satisfied	Quality of program offerings (i.e. personal training, youth programs) Neutral	Quality of program offerings (i.e. personal training, youth programs) Unsatisfied	Quality of program offerings (i.e. personal training, youth programs) Very Unsatisfied	Quality of program offerings (i.e. personal training, youth programs) N/A
Value for the money	Value for the money Very Satisfied	Value for the money Satisfied	Value for the money Neutral	Value for the money Unsatisfied	Value for the money Very Unsatisfied	Value for the money N/A
The value of YMCA 360, virtual on-demand classes and programs	The value of YMCA 360, virtual on-demand classes and programs Very Satisfied	The value of YMCA 360, virtual on-demand classes and programs Satisfied	The value of YMCA 360, virtual on-demand classes and programs Neutral	The value of YMCA 360, virtual on-demand classes and programs Unsatisfied	The value of YMCA 360, virtual on-demand classes and programs Very Unsatisfied	The value of YMCA 360, virtual on-demand classes and programs N/A

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Variety of group exercise classes (i.e. yoga, cycle)

Variety of group exercise classes (i.e. yoga, cycle) Very Satisfied

Variety of group exercise classes (i.e. yoga, cycle) Satisfied

Variety of group exercise classes (i.e. yoga, cycle) Neutral

Variety of group exercise classes (i.e. yoga, cycle) Unsatisfied

Variety of group exercise classes (i.e. yoga, cycle) Very Unsatisfied

Variety of group exercise classes (i.e. yoga, cycle) N/A

Quality of group exercise classes (i.e. yoga, cycle)

Quality of group exercise classes (i.e. yoga, cycle) Very Satisfied

Quality of group exercise classes (i.e. yoga, cycle) Satisfied

Quality of group exercise classes (i.e. yoga, cycle) Neutral

Quality of group exercise classes (i.e. yoga, cycle) Unsatisfied

Quality of group exercise classes (i.e. yoga, cycle) Very Unsatisfied

Quality of group exercise classes (i.e. yoga, cycle) N/A

Variety of other program offerings (i.e. personal training, youth programs)

Variety of other program offerings (i.e. personal training, youth programs) Very Satisfied

Variety of other program offerings (i.e. personal training, youth programs) Satisfied

Variety of other program offerings (i.e. personal training, youth programs) Neutral

Variety of other program offerings (i.e. personal training, youth programs) Unsatisfied

Variety of other program offerings (i.e. personal training, youth programs) Very Unsatisfied

Variety of other program offerings (i.e. personal training, youth programs) N/A

Quality of program offerings (i.e. personal training, youth programs)

Quality of program offerings (i.e. personal training, youth programs) Very Satisfied

Quality of program offerings (i.e. personal training, youth programs) Satisfied

Quality of program offerings (i.e. personal training, youth programs) Neutral

Quality of program offerings (i.e. personal training, youth programs) Unsatisfied

Quality of program offerings (i.e. personal training, youth programs) Very Unsatisfied

Quality of program offerings (i.e. personal training, youth programs) N/A

Value for the money

Value for the money Very Satisfied

Value for the money Satisfied

Value for the money Neutral

Value for the money Unsatisfied

Value for the money Very Unsatisfied

Value for the money N/A

The value of YMCA 360, virtual on-demand classes and programs

The value of YMCA 360, virtual on-demand classes and programs Very Satisfied

The value of YMCA 360, virtual on-demand classes and programs Satisfied

The value of YMCA 360, virtual on-demand classes and programs Neutral

The value of YMCA 360, virtual on-demand classes and programs Unsatisfied

The value of YMCA 360, virtual on-demand classes and programs Very Unsatisfied

The value of YMCA 360, virtual on-demand classes and programs N/A

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	N/A
Overall cleanliness	Overall cleanliness Very Satisfied	Overall cleanliness Satisfied	Overall cleanliness Neutral	Overall cleanliness Unsatisfied	Overall cleanliness Very Unsatisfied	Overall cleanliness N/A
Safety	Safety Very Satisfied	Safety Satisfied	Safety Neutral	Safety Unsatisfied	Safety Very Unsatisfied	Safety N/A
Facility attractiveness	Facility attractiveness Very Satisfied	Facility attractiveness Satisfied	Facility attractiveness Neutral	Facility attractiveness Unsatisfied	Facility attractiveness Very Unsatisfied	Facility attractiveness N/A
Equipment maintenance	Equipment maintenance Very Satisfied	Equipment maintenance Satisfied	Equipment maintenance Neutral	Equipment maintenance Unsatisfied	Equipment maintenance Very Unsatisfied	Equipment maintenance N/A
Equipment variety	Equipment variety Very Satisfied	Equipment variety Satisfied	Equipment variety Neutral	Equipment variety Unsatisfied	Equipment variety Very Unsatisfied	Equipment variety N/A

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Overall cleanliness

Overall cleanliness Very Satisfied

Overall cleanliness Satisfied

Overall cleanliness Neutral

Overall cleanliness Unsatisfied

Overall cleanliness Very Unsatisfied

Overall cleanliness N/A

Safety

Safety Very Satisfied

Safety Satisfied

Safety Neutral

Safety Unsatisfied

Safety Very Unsatisfied

Safety N/A

Facility attractiveness

Facility attractiveness Very Satisfied

Facility attractiveness Satisfied

Facility attractiveness Neutral

Facility attractiveness Unsatisfied

Facility attractiveness Very Unsatisfied

Facility attractiveness N/A

Equipment maintenance

Equipment maintenance Very Satisfied

Equipment maintenance Satisfied

Equipment maintenance Neutral

Equipment maintenance Unsatisfied

Equipment maintenance Very Unsatisfied

Equipment maintenance N/A

Equipment variety

Equipment variety Very Satisfied

Equipment variety Satisfied

Equipment variety Neutral

Equipment variety Unsatisfied

Equipment variety Very Unsatisfied

Equipment variety N/A

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The Y is an important resource for the community	The Y is an important resource for the community Strongly Agree	The Y is an important resource for the community Agree	The Y is an important resource for the community Neutral	The Y is an important resource for the community Disagree	The Y is an important resource for the community Strongly Disagree	The Y is an important resource for the community N/A
The Y delivers programs and services to those in need	The Y delivers programs and services to those in need Strongly Agree	The Y delivers programs and services to those in need Agree	The Y delivers programs and services to those in need Neutral	The Y delivers programs and services to those in need Disagree	The Y delivers programs and services to those in need Strongly Disagree	The Y delivers programs and services to those in need N/A
I see the value in contributing monetarily to the YMCA	I see the value in contributing monetarily to the YMCA Strongly Agree	I see the value in contributing monetarily to the YMCA Agree	I see the value in contributing monetarily to the YMCA Neutral	I see the value in contributing monetarily to the YMCA Disagree	I see the value in contributing monetarily to the YMCA Strongly Disagree	I see the value in contributing monetarily to the YMCA N/A
The Y is welcoming to all. The Y promotes belonging	The Y is welcoming to all. The Y promotes belonging Strongly Agree	The Y is welcoming to all. The Y promotes belonging Agree	The Y is welcoming to all. The Y promotes belonging Neutral	The Y is welcoming to all. The Y promotes belonging Disagree	The Y is welcoming to all. The Y promotes belonging Strongly Disagree	The Y is welcoming to all. The Y promotes belonging N/A

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

The Y is an important resource for the community

The Y is an important resource for the community Strongly Agree

The Y is an important resource for the community Agree

The Y is an important resource for the community Neutral

The Y is an important resource for the community Disagree

The Y is an important resource for the community Strongly Disagree

The Y is an important resource for the community N/A

The Y delivers programs and services to those in need

The Y delivers programs and services to those in need Strongly Agree

The Y delivers programs and services to those in need Agree

The Y delivers programs and services to those in need Neutral

The Y delivers programs and services to those in need Disagree

The Y delivers programs and services to those in need Strongly Disagree

The Y delivers programs and services to those in need N/A

I see the value in contributing monetarily to the YMCA

I see the value in contributing monetarily to the YMCA Strongly Agree

I see the value in contributing monetarily to the YMCA Agree

I see the value in contributing monetarily to the YMCA Neutral

I see the value in contributing monetarily to the YMCA Disagree

I see the value in contributing monetarily to the YMCA Strongly Disagree

I see the value in contributing monetarily to the YMCA N/A

The Y is welcoming to all. The Y promotes belonging

The Y is welcoming to all. The Y promotes belonging Strongly Agree

The Y is welcoming to all. The Y promotes belonging Agree

The Y is welcoming to all. The Y promotes belonging Neutral

The Y is welcoming to all. The Y promotes belonging Disagree

The Y is welcoming to all. The Y promotes belonging Strongly Disagree

The Y is welcoming to all. The Y promotes belonging N/A

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Staff are friendly	Staff are friendly Strongly Agree	Staff are friendly Agree	Staff are friendly Neutral	Staff are friendly Disagree	Staff are friendly Strongly Disagree	Staff are friendly N/A
Staff are responsive	Staff are responsive Strongly Agree	Staff are responsive Agree	Staff are responsive Neutral	Staff are responsive Disagree	Staff are responsive Strongly Disagree	Staff are responsive N/A
Staff are knowledgeable	Staff are knowledgeable Strongly Agree	Staff are knowledgeable Agree	Staff are knowledgeable Neutral	Staff are knowledgeable Disagree	Staff are knowledgeable Strongly Disagree	Staff are knowledgeable N/A

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

N/A

Staff are friendly

Staff are friendly Strongly Agree

Staff are friendly Agree

Staff are friendly Neutral

Staff are friendly Disagree

Staff are friendly Strongly Disagree

Staff are friendly N/A

Staff are responsive

Staff are responsive Strongly Agree

Staff are responsive Agree

Staff are responsive Neutral

Staff are responsive Disagree

Staff are responsive Strongly Disagree

Staff are responsive N/A

Staff are knowledgeable

Staff are knowledgeable Strongly Agree

Staff are knowledgeable Agree

Staff are knowledgeable Neutral

Staff are knowledgeable Disagree

Staff are knowledgeable Strongly Disagree

Staff are knowledgeable N/A

YMCA Member Experience Survey 2025

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* 1. What YMCA do you attend most frequently?

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* 2. How frequently do you visit the YMCA?

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* 3. How long have you been a member?

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* 4. Who is attached to your membership?

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* 5. Rate The Value Of The YMCA:

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* 6. Rate Aspects Of The YMCA Facility:

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* 7. Rate The YMCAs Service To The Community:

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* 8. Rate Service At The YMCA:

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* 9. Overall How Satisfied Are You With Your Membership?

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* 10. Overall How Likely Are You To Refer Others To The YMCA?

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* 11. How has the YMCA impacted you in a positive way?

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* 12. Do you have any suggestions on how we can improve?

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* 13. We are currently evaluating our communication strategies, how often would you like to receive updates or information from the YMCA?

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* 14. How would you like to receive communication and updates from the YMCA (select all that apply)?

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* 15. Optional - Would you like to win a $100 Amazon Gift Card for completion? Please provide your name and email.