MECASA Support Feedback Survey

Thank you for taking about 7 minutes to complete this survey for MECASA! The goal of this survey is to gather your feedback on the most recent support you received from one of our staff members. Our hope is that this 8 question survey will help us better understand how we are doing meeting your needs.

This survey does not ask your name or your agency. Thank you for your honest feedback. If you have any questions about this survey, please reach out to Jess Bedard at jess@mecasa.org.

Very dissatisifed

Very satisfied

Very dissatisifed

Very satisfied

	No change	Slight positive change	Moderate positive change	Significant positive change	N/A
Confidence with the issue/topic(s) you reached out about	Confidence with the issue/topic(s) you reached out about No change	Confidence with the issue/topic(s) you reached out about Slight positive change	Confidence with the issue/topic(s) you reached out about Moderate positive change	Confidence with the issue/topic(s) you reached out about Significant positive change	Confidence with the issue/topic(s) you reached out about N/A
Knowledge of how to do your job well	Knowledge of how to do your job well No change	Knowledge of how to do your job well Slight positive change	Knowledge of how to do your job well Moderate positive change	Knowledge of how to do your job well Significant positive change	Knowledge of how to do your job well N/A
Skills needed to do your job effectively	Skills needed to do your job effectively No change	Skills needed to do your job effectively Slight positive change	Skills needed to do your job effectively Moderate positive change	Skills needed to do your job effectively Significant positive change	Skills needed to do your job effectively N/A
Knowledge of available resources about the topic/issue(s) you reached out about	Knowledge of available resources about the topic/issue(s) you reached out about No change	Knowledge of available resources about the topic/issue(s) you reached out about Slight positive change	Knowledge of available resources about the topic/issue(s) you reached out about Moderate positive change	Knowledge of available resources about the topic/issue(s) you reached out about Significant positive change	Knowledge of available resources about the topic/issue(s) you reached out about N/A

No change

Slight positive change

Moderate positive change

Significant positive change

N/A

Confidence with the issue/topic(s) you reached out about

Confidence with the issue/topic(s) you reached out about No change

Confidence with the issue/topic(s) you reached out about Slight positive change

Confidence with the issue/topic(s) you reached out about Moderate positive change

Confidence with the issue/topic(s) you reached out about Significant positive change

Confidence with the issue/topic(s) you reached out about N/A

Knowledge of how to do your job well

Knowledge of how to do your job well No change

Knowledge of how to do your job well Slight positive change

Knowledge of how to do your job well Moderate positive change

Knowledge of how to do your job well Significant positive change

Knowledge of how to do your job well N/A

Skills needed to do your job effectively

Skills needed to do your job effectively No change

Skills needed to do your job effectively Slight positive change

Skills needed to do your job effectively Moderate positive change

Skills needed to do your job effectively Significant positive change

Skills needed to do your job effectively N/A

Knowledge of available resources about the topic/issue(s) you reached out about

Knowledge of available resources about the topic/issue(s) you reached out about No change

Knowledge of available resources about the topic/issue(s) you reached out about Slight positive change

Knowledge of available resources about the topic/issue(s) you reached out about Moderate positive change

Knowledge of available resources about the topic/issue(s) you reached out about Significant positive change

Knowledge of available resources about the topic/issue(s) you reached out about N/A

	No	Yes	I'm not sure	N/A
I plan to use the information/resources/knowledge gained to help me do my job better.	I plan to use the information/resources/knowledge gained to help me do my job better. No	I plan to use the information/resources/knowledge gained to help me do my job better. Yes	I plan to use the information/resources/knowledge gained to help me do my job better. I'm not sure	I plan to use the information/resources/knowledge gained to help me do my job better. N/A
I plan to share the information/resource/knowledge gained with colleagues.	I plan to share the information/resource/knowledge gained with colleagues. No	I plan to share the information/resource/knowledge gained with colleagues. Yes	I plan to share the information/resource/knowledge gained with colleagues. I'm not sure	I plan to share the information/resource/knowledge gained with colleagues. N/A
I plan to take action or make a change as a result of this conversation/support.	I plan to take action or make a change as a result of this conversation/support. No	I plan to take action or make a change as a result of this conversation/support. Yes	I plan to take action or make a change as a result of this conversation/support. I'm not sure	I plan to take action or make a change as a result of this conversation/support. N/A
The support I received from MECASA was useful.	The support I received from MECASA was useful. No	The support I received from MECASA was useful. Yes	The support I received from MECASA was useful. I'm not sure	The support I received from MECASA was useful. N/A

Yes

I'm not sure

N/A

I plan to use the information/resources/knowledge gained to help me do my job better.

I plan to use the information/resources/knowledge gained to help me do my job better. No

I plan to use the information/resources/knowledge gained to help me do my job better. Yes

I plan to use the information/resources/knowledge gained to help me do my job better. I'm not sure

I plan to use the information/resources/knowledge gained to help me do my job better. N/A

I plan to share the information/resource/knowledge gained with colleagues.

I plan to share the information/resource/knowledge gained with colleagues. No

I plan to share the information/resource/knowledge gained with colleagues. Yes

I plan to share the information/resource/knowledge gained with colleagues. I'm not sure

I plan to share the information/resource/knowledge gained with colleagues. N/A

I plan to take action or make a change as a result of this conversation/support.

I plan to take action or make a change as a result of this conversation/support. No

I plan to take action or make a change as a result of this conversation/support. Yes

I plan to take action or make a change as a result of this conversation/support. I'm not sure

I plan to take action or make a change as a result of this conversation/support. N/A

The support I received from MECASA was useful.

The support I received from MECASA was useful. No

The support I received from MECASA was useful. Yes

The support I received from MECASA was useful. I'm not sure

The support I received from MECASA was useful. N/A

	Strongly disagree	Disagree	Agree	Strongly agree	N/A
The support I received met my needs.	The support I received met my needs. Strongly disagree	The support I received met my needs. Disagree	The support I received met my needs. Agree	The support I received met my needs. Strongly agree	The support I received met my needs. N/A
MECASA responded to me quickly.	MECASA responded to me quickly. Strongly disagree	MECASA responded to me quickly. Disagree	MECASA responded to me quickly. Agree	MECASA responded to me quickly. Strongly agree	MECASA responded to me quickly. N/A
MECASA provided support in time to meet my needs.	MECASA provided support in time to meet my needs. Strongly disagree	MECASA provided support in time to meet my needs. Disagree	MECASA provided support in time to meet my needs. Agree	MECASA provided support in time to meet my needs. Strongly agree	MECASA provided support in time to meet my needs. N/A
I was treated with respect.	I was treated with respect. Strongly disagree	I was treated with respect. Disagree	I was treated with respect. Agree	I was treated with respect. Strongly agree	I was treated with respect. N/A
The MECASA staff person I spoke with had or connected me to the information I needed.	The MECASA staff person I spoke with had or connected me to the information I needed. Strongly disagree	The MECASA staff person I spoke with had or connected me to the information I needed. Disagree	The MECASA staff person I spoke with had or connected me to the information I needed. Agree	The MECASA staff person I spoke with had or connected me to the information I needed. Strongly agree	The MECASA staff person I spoke with had or connected me to the information I needed. N/A

Strongly disagree

Disagree

Agree

Strongly agree

N/A

The support I received met my needs.

The support I received met my needs. Strongly disagree

The support I received met my needs. Disagree

The support I received met my needs. Agree

The support I received met my needs. Strongly agree

The support I received met my needs. N/A

MECASA responded to me quickly.

MECASA responded to me quickly. Strongly disagree

MECASA responded to me quickly. Disagree

MECASA responded to me quickly. Agree

MECASA responded to me quickly. Strongly agree

MECASA responded to me quickly. N/A

MECASA provided support in time to meet my needs.

MECASA provided support in time to meet my needs. Strongly disagree

MECASA provided support in time to meet my needs. Disagree

MECASA provided support in time to meet my needs. Agree

MECASA provided support in time to meet my needs. Strongly agree

MECASA provided support in time to meet my needs. N/A

I was treated with respect.

I was treated with respect. Strongly disagree

I was treated with respect. Disagree

I was treated with respect. Agree

I was treated with respect. Strongly agree

I was treated with respect. N/A

The MECASA staff person I spoke with had or connected me to the information I needed.

The MECASA staff person I spoke with had or connected me to the information I needed. Strongly disagree

The MECASA staff person I spoke with had or connected me to the information I needed. Disagree

The MECASA staff person I spoke with had or connected me to the information I needed. Agree

The MECASA staff person I spoke with had or connected me to the information I needed. Strongly agree

The MECASA staff person I spoke with had or connected me to the information I needed. N/A

MECASA Support Feedback Survey

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* 1. Where do you work?

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* 2. What topic area(s) from the list below did MECASA give you support on? Please select all that apply.

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* 3. Overall, how satisfied were you with MECASA’s support?

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* 4. Which of the following types of support did MECASA provide you with? Please select all that apply.

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* 5. How did the support you received from MECASA impact the following:

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* 6. Please answer the following questions:

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* 7. Using the scale, please share your response to the following statements:

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* 8. What was most helpful about the support you received from MECASA?

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* 9. Is there anything MECASA can do differently to better meet your needs when you reach out for support?