Tenby School Penang - School Food Service Survey Question Title * 1. How often do you use the Cafe? Everyday 2 - 3 times a week 1 day a week Occasionally Never Question Title * 2. How satisfied are you with the food at the Cafe? Very satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. Which of the following words would you use to describe the Cafe food? Select all that apply. Variety High quality Nutritious Value for Money Overpriced Poor Quality Poor Variety Other (please specify) Question Title * 4. Do you typically visit the Cafe for ...............Tick more than one box if needed. Breakfast Lunch After School Snack Question Title * 5. How long have you been a customer of the Cafe? Less than 6 months 6 months to 1 year 1 - 2 year I have not made a purchase yet Question Title * 6. How likely are you to purchase food from the Cafe in the future? Extremely likely Very likely Somewhat likely Not so likely Not at all Question Title * 7. How likely is it that you would recommend the Cafe to your friends? Extremely likely Very likely Somewhat likely Not so likely Not at all Question Title * 8. Quality of Food Strongly Agree Agree Neither agree or disagree Disagree Strongly Disagree The food I received was what I ordered The food I received was what I ordered Strongly Agree The food I received was what I ordered Agree The food I received was what I ordered Neither agree or disagree The food I received was what I ordered Disagree The food I received was what I ordered Strongly Disagree The food tasted good The food tasted good Strongly Agree The food tasted good Agree The food tasted good Neither agree or disagree The food tasted good Disagree The food tasted good Strongly Disagree My food was fresh My food was fresh Strongly Agree My food was fresh Agree My food was fresh Neither agree or disagree My food was fresh Disagree My food was fresh Strongly Disagree My food was a good value for the price My food was a good value for the price Strongly Agree My food was a good value for the price Agree My food was a good value for the price Neither agree or disagree My food was a good value for the price Disagree My food was a good value for the price Strongly Disagree Other (please specify) Question Title * 9. Service/Staff Strongly Agree Agree Neither agree or disagree Disagree Strongly disagree The time I spent waiting in line to place my order was reasonable The time I spent waiting in line to place my order was reasonable Strongly Agree The time I spent waiting in line to place my order was reasonable Agree The time I spent waiting in line to place my order was reasonable Neither agree or disagree The time I spent waiting in line to place my order was reasonable Disagree The time I spent waiting in line to place my order was reasonable Strongly disagree Cafe staff were pleasant & greeted me as I reached the service line Cafe staff were pleasant & greeted me as I reached the service line Strongly Agree Cafe staff were pleasant & greeted me as I reached the service line Agree Cafe staff were pleasant & greeted me as I reached the service line Neither agree or disagree Cafe staff were pleasant & greeted me as I reached the service line Disagree Cafe staff were pleasant & greeted me as I reached the service line Strongly disagree I received my food order quickly I received my food order quickly Strongly Agree I received my food order quickly Agree I received my food order quickly Neither agree or disagree I received my food order quickly Disagree I received my food order quickly Strongly disagree The Cashier thanked me for my business The Cashier thanked me for my business Strongly Agree The Cashier thanked me for my business Agree The Cashier thanked me for my business Neither agree or disagree The Cashier thanked me for my business Disagree The Cashier thanked me for my business Strongly disagree Other (please specify) Question Title * 10. Environment Strongly Agree Agree Neither agree or disagree Disagree Strongly disagree The signs posted in the Cafe were clear & understandable The signs posted in the Cafe were clear & understandable Strongly Agree The signs posted in the Cafe were clear & understandable Agree The signs posted in the Cafe were clear & understandable Neither agree or disagree The signs posted in the Cafe were clear & understandable Disagree The signs posted in the Cafe were clear & understandable Strongly disagree I easily found a seat in the Cafe I easily found a seat in the Cafe Strongly Agree I easily found a seat in the Cafe Agree I easily found a seat in the Cafe Neither agree or disagree I easily found a seat in the Cafe Disagree I easily found a seat in the Cafe Strongly disagree The Cafe was clean & free of unpleasant odors The Cafe was clean & free of unpleasant odors Strongly Agree The Cafe was clean & free of unpleasant odors Agree The Cafe was clean & free of unpleasant odors Neither agree or disagree The Cafe was clean & free of unpleasant odors Disagree The Cafe was clean & free of unpleasant odors Strongly disagree Other (please specify) Question Title * 11. How many times have you visited the Cafe in previous 3 months? 1 - 5 times 6 - 10 times more than 10 times Other (please specify) Question Title * 12. If you were to improve the Cafe would you like more: More Variety More Pastries More Drink Choice Cheaper Food More snack type foods More Healthy food More western Food Question Title * 13. Please add any further comments regarding how we can improve the Cafe? Done