SORT Survey

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* 1. Describe your involvement/experience in the business development process in our community.

	Very Experienced (I work in it every day.)	Experienced (I work in it on a monthly or weekly basis.)	Neither Experienced nor Inexperienced	Semi-experienced (I work in the process yearly or every few years.)	Inexperienced (I have only been involved once or twice or I was only involved in the process when I opened my business.)
Please choose the answer that best describes your experience in the business development process in our community.	Please choose the answer that best describes your experience in the business development process in our community. Very Experienced (I work in it every day.)	Please choose the answer that best describes your experience in the business development process in our community. Experienced (I work in it on a monthly or weekly basis.)	Please choose the answer that best describes your experience in the business development process in our community. Neither Experienced nor Inexperienced	Please choose the answer that best describes your experience in the business development process in our community. Semi-experienced (I work in the process yearly or every few years.)	Please choose the answer that best describes your experience in the business development process in our community. Inexperienced (I have only been involved once or twice or I was only involved in the process when I opened my business.)

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* 2. Choose the timeframe of your most-recent experience in the business development process.

Before November 2010

Between November 2010 and December 2012

After 2012

N/A

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* 3. Did you participate in a fact finding discussion with SORT or provide feedback on the Business Development Process in Valdosta-Lowndes County to SORT in 2010?

Yes

Comments

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* 4. If yes, please describe your experience.

Extremely Favorable

Favorable

Neither favorable nor unfavorable

Unfavorable

Very Unfavorable

Please explain and give suggestions for improvement.

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* 5. Have you utilized the services of the Chamber's SEEDS Business Resource Center?

Yes

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* 6. If yes, please describe your experience.

Extremely Favorable

Favorable

Neither favorable nor unfavorable

Unfavorable

Very Unfavorable

Please explain and give suggestions for improvement.

Please grade the SORT partnership on how well the Pro-Business Priorities have been addressed and improved.

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* 7. Issue #1: Plan Review Process

	A	B	C	D	F	N/A
Process to acquire approval to start projects	Process to acquire approval to start projects A	Process to acquire approval to start projects B	Process to acquire approval to start projects C	Process to acquire approval to start projects D	Process to acquire approval to start projects F	Process to acquire approval to start projects N/A
Approved plans honored as final	Approved plans honored as final A	Approved plans honored as final B	Approved plans honored as final C	Approved plans honored as final D	Approved plans honored as final F	Approved plans honored as final N/A
“First Step” and “Pre-App” processes	“First Step” and “Pre-App” processes A	“First Step” and “Pre-App” processes B	“First Step” and “Pre-App” processes C	“First Step” and “Pre-App” processes D	“First Step” and “Pre-App” processes F	“First Step” and “Pre-App” processes N/A

Please explain.

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* 8. Issue #2: Customer Service

	A	B	C	D	F	N/A
Consistent “pro-business” attitude in all situations	Consistent “pro-business” attitude in all situations A	Consistent “pro-business” attitude in all situations B	Consistent “pro-business” attitude in all situations C	Consistent “pro-business” attitude in all situations D	Consistent “pro-business” attitude in all situations F	Consistent “pro-business” attitude in all situations N/A

Please explain.

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* 9. Issue #3: Inconsistent Information and Enforcement of Codes, Rules and Ordinances

	A	B	C	D	F	N/A
Consistent information from employees	Consistent information from employees A	Consistent information from employees B	Consistent information from employees C	Consistent information from employees D	Consistent information from employees F	Consistent information from employees N/A
Communication among departments, inspectors and other employees	Communication among departments, inspectors and other employees A	Communication among departments, inspectors and other employees B	Communication among departments, inspectors and other employees C	Communication among departments, inspectors and other employees D	Communication among departments, inspectors and other employees F	Communication among departments, inspectors and other employees N/A
Regulations and processes	Regulations and processes A	Regulations and processes B	Regulations and processes C	Regulations and processes D	Regulations and processes F	Regulations and processes N/A

Please explain

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* 10. Issue #4: Ineffective, untimely or no recourse for business owners who encounter obstacles

	A	B	C	D	F	N/A
Accountability for departments and employees who make decisions that cost business owners unnecessary time or money	Accountability for departments and employees who make decisions that cost business owners unnecessary time or money A	Accountability for departments and employees who make decisions that cost business owners unnecessary time or money B	Accountability for departments and employees who make decisions that cost business owners unnecessary time or money C	Accountability for departments and employees who make decisions that cost business owners unnecessary time or money D	Accountability for departments and employees who make decisions that cost business owners unnecessary time or money F	Accountability for departments and employees who make decisions that cost business owners unnecessary time or money N/A
Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval	Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval A	Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval B	Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval C	Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval D	Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval F	Timely method for appealing discrepancies or mid-stream changes made by departments or employees after final plan approval N/A
No fear of retribution for business owners who question process, procedures or decisions	No fear of retribution for business owners who question process, procedures or decisions A	No fear of retribution for business owners who question process, procedures or decisions B	No fear of retribution for business owners who question process, procedures or decisions C	No fear of retribution for business owners who question process, procedures or decisions D	No fear of retribution for business owners who question process, procedures or decisions F	No fear of retribution for business owners who question process, procedures or decisions N/A

Please explain

If you would like more information or to contact SORT, visit www.valdostachamber.com/SORT or contact Varian Brown at vbrown@valdostachamber.com.