Who is an advocate?You may want a trusted person to speak for you or to look after your complaint. This person could be an advocate. An advocate is someone who can both listen to you and speak for you in times of need.
Advocacy is a way to support and help people to:
- express their views and concerns
- access information and services
- defend and promote their rights and responsibilities; and
- explore choices
What does an advocate do?An advocate must:
- respect you and your wishes at all times
- act in your best interests
- act independently on your behalf; and
- protect your privacy
Why might I need an advocate?You may need an advocate if:
- you would like extra help and support;
- you do not wish to deal with the people or the place directly involved; or
- you have complained locally, but you feel the issue was not resolved and you want to take it further.