Program Objectives
Waiting for specialist care is a significant health issue in Canada, with many patients waiting months for specialist appointments. The NL BASE™ eConsult service provides primary care providers (PCP) with an asynchronous electronic communication tool that allows them to communicate directly with specialists via a web-based portal so they can obtain advice about their patient’s care.
The NL BASE™ model and vision is that primary care providers and their patients will have equitable access to specialist advice through eConsult. Our goal is to facilitate the spread of our model so each Regional Health Authority in Newfoundland and Labrador will have access to eConsult services.
Role of PCPs
Any PCP that wishes to improve access to specialist advice on behalf of their patient is required to register for the NL BASE™ eConsult service and attend an orientation session (via telephone).
PCPs are responsible to manage each eConsult (or case) that they initiate. This includes ensuring they provide the specialist with sufficient information to answer their question, and using the highest standards to protect patient privacy and confidentiality. They are responsible for closing the case once the questions have been answered to their satisfaction, and completing the close out survey to help ensure the ongoing quality of the eConsult service.
Role of Specialists
Specialists responding to eConsults are responsible for providing an opinion based on the information included in the eConsult. If further information is required, or an opinion cannot be provided, this should be communicated to the PCP who submitted the question. It is expected that the responding specialist will reply within seven (7) days of receiving the eConsult, and indicate their billing time for the purposes of remuneration. The billing times are processed quarterly based on the agreed pro-rated hourly rate for fee-for-service specialists.
Role of Delegates (if applicable)
In some circumstances, a PCP will delegate the responsibilities for entering/retrieving eConsult data to an appropriate staff member (i.e. referral clerk) within their practice, or use eConsult to support their residents to submit cases under their supervision. The PCP is responsible for ensuring that the delegate has the necessary training and credentials for this role, and is responsible for advising the NL BASE™ eConsult service when staff member no longer has a role as a delegate to the eConsult service.
Privacy and Confidentiality
The PCP submitting patient information maintains their role as health information custodian, as all direct collection of patient information is done within the originating provider circle of care, following all existing rules, regulations and laws. Individual PCPs, who are the custodians of the patient’s health information, provide sufficient information so that a specialist may provide needed healthcare advice and recommendations for treatment.
The eConsult service collects personal health information indirectly as its database is a secure repository for patient information submitted by a provider. Through a series of workflows, information is transferred from this database into forms which only the identified parties involved in the eConsult interaction can access.