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Client Satisfaction Survey
Thank you for taking a few moments to share your feedback about your experience with ACBT. Responses are anonymous unless you choose to provide your contact information. Your input will help us improve the way we serve our clients.
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1.
What keeps you banking with American Community Bank & Trust today? Choose all that apply.
(Required.)
My relationship with my banker
Responsive service
Trust in the bank
Access to decision-makers
Products and services that meet my needs
Convenience
Online and mobile banking
Community involvement
Competitive rates and pricing
Referral or recommendation
Other (please specify)
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2.
Please rate your satisfaction of the following:
(Required.)
Dissatisfied
Neutral
Satisfied
Highly Satisfied
Relationship with your banker
Dissatisfied
Neutral
Satisfied
Highly Satisfied
Responsiveness of our team
Dissatisfied
Neutral
Satisfied
Highly Satisfied
Online and mobile banking experience
Dissatisfied
Neutral
Satisfied
Highly Satisfied
Overall experience with ACBT
Dissatisfied
Neutral
Satisfied
Highly Satisfied
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3.
What is one thing we could do better?
(Required.)
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4.
How likely are you to recommend American Community Bank & Trust to a friend, family member, or colleague? (0 = Not at all likely, 10 = Extremely likely)
(Required.)
0
1
2
3
4
5
6
7
8
9
10
0
1
2
3
4
5
6
7
8
9
10
5.
Is there a product, service, or feature you wish ACBT offered today? If so, please explain.
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6.
Please share any comments about your overall experience with American Community Bank & Trust.
(Required.)
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7.
May a member of our Marketing team contact you to learn more about your feedback or experience with ACBT?
(Required.)
Yes
No
8.
If your answer to the previous question was yes, please fill in your first and last name and email address or phone number.