Please take some time to fill in this evaluation form so that we can improve this course. If you disagree with a statement please provide a reason.

* 1. Personal Details.

* 2. Information was clearly presented.

* 3. The slide show was easy to work through.

* 4. I now feel confident that I can outline the framework of a phone call.

* 5. I am confident I can demonstrate skills required for dealing with each aspect of a call.

* 6. I now feel more confident I can adapt some scripts to prioritise callers.

* 7. The resources were easy to click through to.

* 8. The quiz questions provided a recap of the content.

* 9. Suggestions for improvement.

* 10. Any additional comments.