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Please take some time to fill in this evaluation form so that we can improve this course. If you disagree with a statement please provide a reason.

* 1. Personal Details.

* 2. Information was clearly presented.

* 3. The slide show was easy to work through.

* 4. I now more feel confident about responding to callers in distress.

* 5. I am confident about responding to callers who are in crisis.

* 6. I now feel more confident about responding to non priority callers.

* 7. I now feel more confident about managing aggressive callers.

* 8. The resources were easy to click through to.

* 9. The quiz questions provided a recap of the content.

* 10. Suggestions for improvement.

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