Support Preferences Survey Please tell us your online support preference for each situation. Question Title * 1. You need help Uninstalling, Reinstalling, or Downloading our Platform. You prefer: User Guide or Product Manual Picture Walkthrough Video Demonstration Step-by-Step Bullet Points Other (please specify) Question Title * 2. When learning How to Use Trading Platforms and Charts, you prefer: Picture Walkthrough Video Demonstration User Guide or Product Manual Step-by-Step Bullet Points Other (please specify) Question Title * 3. To receive help with Account Service (deposits, withdrawals, documents, etc.), you prefer: User Guide or Product Manual Picture Walkthrough Video Demonstration Step-by-Step Bullet Points Other (please specify) Question Title * 4. If you have problems Logging Into an Account or Platform, you prefer: Video Demonstration Picture Walkthrough User Guide or Product Manual Step-by-Step Bullet Points Other (please specify) Question Title * 5. If online support was available, in what situation(s) would you use it?(check all that apply) Request New Demo Account Learn About Opening an Account Learn How to Make Deposit or Withdrawal Help Canceling a Deposit or Withdrawal How to Use Stops and/or Limits Discover How to Open or Close a Trade Help with Error Message When Logging In Check Status of Deposit or Withdrawal Learn More about Spreads, Margin, and Rollover Help Uninstall, Reinstall, or Download Platform Learn How to Use Platform or Charts Find Out Why Trade Did Not Execute Alll of the Above Question Title * 6. Rank your preferred support channel:(5=Most Preferred,...1=Least Preferred) 1 2 3 4 5 Telephone 1 2 3 4 5 Online Support 1 2 3 4 5 Live Chat 1 2 3 4 5 Social Media 1 2 3 4 5 Email Done