Viewpoint Restaurant Customer Satisfaction Survey (OLD)

1. Default Section

Question Title

* 1. What date did you visit the Viewpoint Restaurant/Lounge?

Date:

Date

Time

AM/PM

Question Title

* 2. How frequently do you visit Viewpoint Restaurant/Lounge?

First Time

3-5 times per month

1-2 times per month

Once evey 2 months

Other

Other (please specify)

Question Title

* 3. Were you offered table service when entering the Viewpoint Restaurant/Lounge?

Yes

Not Applicable

Other (please specify)

Question Title

* 4. Your server responded promptly to your table for service?

Yes

Not Applicable

Other (please specify)

Question Title

* 5. How long did it take to receive a menu from your server?

Immediately

1-5 Minutes

6-10 Minutes

11-20 Minutes

Didn't need a menu

Other (please specify)

Question Title

* 6. Your Server briefed you about the Viewpoint Restaurant Daily Specials?

Yes

Not Applicable

Other (please specify)

Question Title

* 7. Your server explained menu items and options throughly?

Yes

Not Applicable

Other (please specify)

Question Title

* 8. Your server was knowledgeable about menu items?

Yes

Not Applicable

Other (please specify)

Question Title

* 9. Meal items were served correctly as ordered?

Yes

Not Applicable

Other (please specify)

Question Title

* 10. Meal items had an appealing appearance?

Yes

Not Applicable

Other (please specify)

Question Title

* 11. Your server checked to see if your meal/drinks were satisfactory?

Yes

Not Applicable

Other (please specify)

Question Title

* 12. Your server checked to see if anything else was needed?

Yes

Not Applicable

Other (please specify)

Question Title

* 13. Food was served hot and fresh?

Yes

Not Applicable

Other (please specify)

Question Title

* 14. Taste of food was appealing?

Yes

Not Applicable

Other (please specify)

Question Title

* 15. Your server offered non alcoholic beverage refill(s)?

Yes

Not Applicable

Other (please specify)

Question Title

* 16. The availability of condiments, napkins and utensils were sufficient?

Yes

Not Applicable

Other (please specify)

Question Title

* 17. Server has been attentive to restaurant customers when needed?

Yes

Not Applicable

Other (please specify)

Question Title

* 18. Server was dress appropriately and neat and clean in appearance?

Yes

Other (please specify)

Question Title

* 19. Your server was courteous and professional?

Yes

Other (please specify)

Question Title

* 20. A line-up of customers were waiting at till to pay their bill?

Yes

Didn't notice

Other (please specify)

Question Title

* 21. Restaurant/Lounge tables and chairs were clean and clear from debris?

Yes

Other (please specify)

Question Title

* 22. Restaurant/Lounge floors were clean of debris?

Yes

Other (please specify)

Question Title

* 23. Restroom was clean and orderly?

Yes

Not Applicable

Other (please specify)

Question Title

* 24. I would rate my experience in the Restaurant/Lounge pleasant and enjoyable?

Yes

Other (please specify)

Question Title

* 25. Overall, were you satisfied with the Customer Service provided from your server?

Yes

Other (please specify)

Question Title

* 26. Do you plan to return to the Viewpoint Restaurant/Lounge again?

Yes

Other (please specify)

Question Title

* 27. Would you recommend our restaurant to a friend?

Yes

Other Comment:

Other (please specify)

Question Title

* 28. To better address any comments or concerns you may have, we would appreciate any contact information you would provide us.

Name: *

City/Town:

Email Address: *

Phone Number:

100% of survey complete.