Solisma Pty. Ltd.

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* 1. Which statement best describes the organisation you are currently employed by?

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* 2. Does your organisation currently use any of the following standards and frameworks for guidance? (Tick only those that apply)

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* 3. Thinking about your IT Service Management initiatives, which best describes your organisation? (Select one)

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* 4. Thinking about your IT Service Management programme, please rank the following reasons for implementing ITIL and/or ISO/IEC 20000. (where 1 is the most important to the organisation and 9 the least important).

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* 5. Thank you for your time.

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