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(2) Wirral Carers Health and Wellbeing Service - Carer Feedback
Please tell us how we did by completing our short feedback survey - Thank you
1.
How did you hear of our service
Advert
Carer
GP Practice/Surgery
Hospital
Internet search
Leaflet/Poster
Facebook
Newsletter
Twitter
Social Services
Word of mouth
School
Passing by
Other (please specify)
2.
How did you engage with the Carers Health and Wellbeing service?
I emailed the cws@wired.me.uk carers helpline email
I phoned the 0151 670 0777 carers helpline telephone number
The Carers Health and Wellbeing Service service contacted me after someone referred me to the servcie
I met a member of the Carers Health and Wellbeing staff team at an event or group
Other (please specify)
3.
Please tell us which parts of the Carers Health and Wellbeing Service you have used in the last 12 months? (Please tick as manay as apply)
Carers telephone helpline - 0151 670 0777
Face to Face Yoga Sessions
Carers E News Letter
Online Yoga Sessions
Carers Online Hydration Training
Support to complete a Carers Assessment
Face to Face Stress Management Training
Carers Week Activities
Attended a Carer Support Group
Face to Face Dementia Carer Training
Face to Face Financial Management Workshop
Counselling
Carers Crafty Club
Other (please specify)
*
4.
For each category please tell us about the impact of the WIRED Carers Health and Wellbeing Service on you and your role as a carer.
(Required.)
Significantly improved
Improved
Not improved at all
Improved my quality of life?
Significantly improved
Improved
Not improved at all
Improved my knowledge of what Carers Rights I am entitled to as a carer under the Care Act 2014
Significantly improved
Improved
Not improved at all
Improved my knowledge of the Wirral Council Carers Assessment Process
Significantly improved
Improved
Not improved at all
Improved my understanding of the range of Wirral based services availble to support me in my caring role
Significantly improved
Improved
Not improved at all
Improved my engagement and inclusion in activities and reduced my social isolation?
Significantly improved
Improved
Not improved at all
Improved my understanding of where to access to information and advice relating to my caring role?
Significantly improved
Improved
Not improved at all
Improved my understanding of where to access to information and advice to improve my own health and well being?
Significantly improved
Improved
Not improved at all
Improved my resiliance and ability to manage independently?
Significantly improved
Improved
Not improved at all
Improved my ability to keeping going in my caring role?
Significantly improved
Improved
Not improved at all
Improved my knowledge, skills and confidence to manage my own health and wellbeing?
Significantly improved
Improved
Not improved at all
Improved my knowledge, skils and confidence to manage the health and care of the person I care for?
Significantly improved
Improved
Not improved at all
Improved my overall level of emotional health and wellbeing?
Significantly improved
Improved
Not improved at all
Improved my level of physical health and wellbeing?
Significantly improved
Improved
Not improved at all
Improved my ability to cope with changes in my health and wellbeing?
Significantly improved
Improved
Not improved at all
Improved my ability to stay physically active?
Significantly improved
Improved
Not improved at all
Improved my ability to take charge of my own health and wellbeing?
Significantly improved
Improved
Not improved at all
5.
If you feel the WIRED Carers Health and Wellbeing Service has helped you please tell us more about how the service has helped you
6.
Please tell us the main reason/s that you contacted the service initially (tick as many as apply)
Help with talking to or understanding Social Services
Help to find local support/community groups and activities
Financial or benefits advice
Education/Training relating to your caring role
Employment - support with finding suitable employment or maintaining current employment
Health & Safety
Information about the condition of the person you care for
Emotional support
Counselling
Other (please specify)
7.
Please tell us which of the topics below we provided support/advice regarding (please tick as many as apply)
Help with talking to or understanding Social Services
Help to find local support/community groups and activities
Financial or benefits advice
Education/Training relating to your caring role
Employment - support with finding suitable employment or maintaining current employment
Health & Safety
Information about the condition of the person you care for
Emotional support
Counselling
Other (please specify)
*
8.
Do you feel that we listened to you and through that listening we understood what was important to you?
(Required.)
Yes
No (If no, tell us what we could have done differently)
What could we have done differently?
*
9.
Do you feel that when you got in touch with us we effectively understood what was causing you problems or distress, helped you put together an ‘action plan’ and stayed in touch with you make sure that any changes needed happened quickly, and that the plan worked for you?
(Required.)
Yes
No (If no, tell us what we could have done differently)
What could we have done differently?
*
10.
If things didn't improve for you straight away after contacting us, do you feel that we took more time to understand what a good life would look like for you and your family, and then helped you to get the support organised so you and your family could live the best life possible?
(Required.)
Yes
No (If no, tell us what we could have done differently)
What could we have done differently?
*
11.
How would you rate our service
(Required.)
Excellent
Very Good
Good
Poor
Very Poor
*
12.
How would you rate our staff
(Required.)
Excellent
Very Good
Good
Poor
Very Poor
13.
Could our service be improved in any way
14.
Would you recommend this service to others
Yes
No
15.
If no please tell us why
16.
Would you like any information on WIRED's other services
Shopmobility Service
Patient Advice & Liaison Service
Wirral SENDIASS
Third Sector Community connector Service
Payroll Services
No thank you
17.
Would you be interested in being part of carers group that helps WIRED to develop and improve the Carers Health and Wellbeing Service and other services for unpaid carers?
Yes
No
*
18.
Please type your full name in the box below.
(Required.)
*
19.
Please type your email address in the box below.
(Required.)
*
20.
Please type your mobile phone number in the box below.
(Required.)
