Student Opinion Counts 2024 - Survey 1: Support and representation

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* 1. Please enter your student number below (Found on your white Teesside Uni ID Card or "TUSC"). This will only be used for demographic analysis and will not be shared with any third parties. It will only be used to contact you if you win a cash prize.

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* 2. Please tell us which of the following services provided by SU Student Support (SUSS) you have used (choose all that apply) and, roughly, how often.

	More than weekly	Weekly	More than monthly	Monthly	Less than monthly	Never
Academic Advice	Academic Advice More than weekly	Academic Advice Weekly	Academic Advice More than monthly	Academic Advice Monthly	Academic Advice Less than monthly	Academic Advice Never
Accommodation Advice	Accommodation Advice More than weekly	Accommodation Advice Weekly	Accommodation Advice More than monthly	Accommodation Advice Monthly	Accommodation Advice Less than monthly	Accommodation Advice Never
Housemate Mediation	Housemate Mediation More than weekly	Housemate Mediation Weekly	Housemate Mediation More than monthly	Housemate Mediation Monthly	Housemate Mediation Less than monthly	Housemate Mediation Never
House Match	House Match More than weekly	House Match Weekly	House Match More than monthly	House Match Monthly	House Match Less than monthly	House Match Never

Other (please specify)

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* 3. If you've never used one or more of the services provided by SU Student Support (SUSS), please tell us the reasons why below (choose all that apply).

I didn't know about the service

I don't have time

I didn't need to

I had a negative previous experience

I heard negative things from others

I use support services provided by the Uni

I use support services provided by an external organisation (please specify)

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* 4. Please tell us about your awareness of our School, Course and, Campaign Reps

	Heard of them and understand what they do	Heard of them but don't understand what they do	Never heard of them
School Reps	School Reps Heard of them and understand what they do	School Reps Heard of them but don't understand what they do	School Reps Never heard of them
Course Reps	Course Reps Heard of them and understand what they do	Course Reps Heard of them but don't understand what they do	Course Reps Never heard of them

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* 5. Please tell us about your awareness of our Letting Agent and Landlord Accreditation Scheme.

Heard of it and understand what it is

Heard of it but don't understand what it is

Never heard of it

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* 6. Please tell us your level of agreement with the following statements

	Strongly Agree	Agree	Neutral/ No Opinion	Disagree	Strongly Disagree
SU Student Support (SUSS) provide services that meet students needs	SU Student Support (SUSS) provide services that meet students needs Strongly Agree	SU Student Support (SUSS) provide services that meet students needs Agree	SU Student Support (SUSS) provide services that meet students needs Neutral/ No Opinion	SU Student Support (SUSS) provide services that meet students needs Disagree	SU Student Support (SUSS) provide services that meet students needs Strongly Disagree
Advisers in SUSS have good expertise and high standards of customer service	Advisers in SUSS have good expertise and high standards of customer service Strongly Agree	Advisers in SUSS have good expertise and high standards of customer service Agree	Advisers in SUSS have good expertise and high standards of customer service Neutral/ No Opinion	Advisers in SUSS have good expertise and high standards of customer service Disagree	Advisers in SUSS have good expertise and high standards of customer service Strongly Disagree
Reception staff in SUSS have high standards of customer service	Reception staff in SUSS have high standards of customer service Strongly Agree	Reception staff in SUSS have high standards of customer service Agree	Reception staff in SUSS have high standards of customer service Neutral/ No Opinion	Reception staff in SUSS have high standards of customer service Disagree	Reception staff in SUSS have high standards of customer service Strongly Disagree
School Reps have a positive impact on the student experience	School Reps have a positive impact on the student experience Strongly Agree	School Reps have a positive impact on the student experience Agree	School Reps have a positive impact on the student experience Neutral/ No Opinion	School Reps have a positive impact on the student experience Disagree	School Reps have a positive impact on the student experience Strongly Disagree
Course Reps have a positive impact on the student experience	Course Reps have a positive impact on the student experience Strongly Agree	Course Reps have a positive impact on the student experience Agree	Course Reps have a positive impact on the student experience Neutral/ No Opinion	Course Reps have a positive impact on the student experience Disagree	Course Reps have a positive impact on the student experience Strongly Disagree

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* 7. Please use the space below if you wish to tell us about any additional support or representation services that you would like to see the University or students' union provide in the future.

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* 8. Please use the space below if you wish to tell us about any difficulties you have faced that made you want to leave university or are currently making you consider whether to carry on. This can include issues with your student experience or any personal matters that are having an impact.