Warehouse Customer Service Survey https://www.surveymonkey.com/r/WHSE070122 This survey is designed to evaluate your satisfaction with the services offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing services. Please take a few moments to share your experience with us OK Question Title 1. Please indicate the department or division that your position falls within: Athletic Grounds Housekeeping Municipal Grounds NWRP Parks Grounds Special Events Other City Department (specify below under Other) Other (specify below under Other) Other (please specify) OK Question Title 2. Approximately how often do you request goods or services from the warehouse staff? Less than 5 times per year Daily Weekly Monthly OK Question Title 3. What products do you typically purchase through the warehouse? Apparel and uniform items Electrical and lighting items Janitorial/housekeeping cleaning supplies Miscellaneous hardware Painting supplies Paper Products Pest/insect control chemicals Safety, security, first aid items Tools, parts and equipment Other (please specify) OK Question Title 4. Based off of your most recent Warehouse interaction, please rate the Warehouse staff on the following: Exceeded Expectations Met Expectations Did Not Meet Expectations Neutral/No Opinion Customer Service: By Phone Customer Service: By Phone Exceeded Expectations Customer Service: By Phone Met Expectations Customer Service: By Phone Did Not Meet Expectations Customer Service: By Phone Neutral/No Opinion Customer Service: Face-to-Face Customer Service: Face-to-Face Exceeded Expectations Customer Service: Face-to-Face Met Expectations Customer Service: Face-to-Face Did Not Meet Expectations Customer Service: Face-to-Face Neutral/No Opinion Receipt of order in timely manner Receipt of order in timely manner Exceeded Expectations Receipt of order in timely manner Met Expectations Receipt of order in timely manner Did Not Meet Expectations Receipt of order in timely manner Neutral/No Opinion Courteousness Courteousness Exceeded Expectations Courteousness Met Expectations Courteousness Did Not Meet Expectations Courteousness Neutral/No Opinion Professionalism Professionalism Exceeded Expectations Professionalism Met Expectations Professionalism Did Not Meet Expectations Professionalism Neutral/No Opinion Helpfulness Helpfulness Exceeded Expectations Helpfulness Met Expectations Helpfulness Did Not Meet Expectations Helpfulness Neutral/No Opinion Communication Communication Exceeded Expectations Communication Met Expectations Communication Did Not Meet Expectations Communication Neutral/No Opinion OK Question Title 5. How often does the Warehouse have what you need in stock? Always Usually Sometimes Rarely Never OK Question Title 6. Overall, how would you rate the quality of your customer service experience in regards to the Warehouse? Exceeded Expectations Met Expectations Did Not Meet Expectations OK Question Title 7. What other products and/or services would you like to see the warehouse offer? OK Question Title 8. Please provide any feedback you would like to share. OK SUBMIT RESPONSE >>
