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* 1. I am a . . . .

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* 2. Please rate the following statements related to customer service:

  Agree Agree Somewhat Neither Agree Nor Disagree Disagree Somewhat Disagree Strongly Not Applicable (N/A)
Town staff at any level, they are willing to help.
Town instructions and forms related to services are clear, easy to understand and use.
When needing a town service, it's easy to know what department to ask.
Problems and issues are dealt with timely and competently.
Water Utility, tax and other payment processes are convenient, simple and effective.
The Governing Body (Mayor & Aldermen), are willing to help.

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* 3. Which of the following Town departments do you utilize most? (You may make multiple selections.)

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* 4. Rate your experience with the following departments on a scale of 1 to 5 (1 being poor & 5 being excellent).

  1 - Poor 2 3 4 5 - Excellent No experience
Administration/Clerk
Police
Recreation
Tax Collector / Finance
Public Works
Water Utility Billing
Health Department
Construction/ Zoning/Engineering/Land Use
Library
Tax Assessor
Court
Governing Body (Mayor & Aldermen)
Garbage/Recycling

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* 5. Please rate the following statements related to communications:

  Strongly Agree Agree Somewhat Neither Agree Nor Disagree Disagree Somewhat Disagree Strongly N/A
Decision-making processes are clear and open.
Communications about decision-making is open and two-way.
Anyone who wants to participate has access to the decision-making process.
The community communications system should provide citizens with the information they need to participate in a meaningful way.
When I offer input, receiving information on the final decision is important to me.
I receive sufficient information and feel fully informed.

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* 6. How do you currently receive communications about Town events, issues, meetings, etc? Check all that apply.

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* 7. How would you PREFER to receive communications about Town events, issues, meetings, etc. Check all that apply.

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* 8. Your age (Please Check Your Range)

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* 9. Number of years as a resident of Boonton

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* 10. Number of children currently in Boonton schools

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* 11. Number of children graduated from Boonton Schools

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* 12. Children currently in or sent to private school in the past?

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* 13. ADDITIONAL COMMENTS:

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* 14. OPTIONAL INFORMATION:

This survey and any information contained herein is intended solely for use by the Town of Boonton. Notwithstanding its limited purpose, the contents of this survey may be subject to the provisions of the New Jersey Open Public Records Act (“OPRA”). Any personal information contained within the survey that may violate an individual’s “reasonable expectation of privacy” (including but not limited to home addresses, telephone numbers, and/or e-mail addresses) will be redacted in accordance with applicable law.

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