Building Department Customer Service Survey The goal of the City of Wheaton Building Department is to provide excellent service to everyone we serve. Please reflect upon your most recent experience with the Building Department when answering the questions below. Question Title * 1. Please rate your overall satisfaction with your most recent experience with the City of Wheaton Building Department on a scale of 1 to 5, where 1=Not Satisfied, and 5=Very Satisfied: 1 2 3 4 5 1 2 3 4 5 Question Title * 2. What types of services did you receive from the Building Department? (Check all that apply): Building Permit Plan Review Property Information/Development Requirements Records Research Review Project File Report a Complaint/Violation Open a New Business Other (please specify) Question Title * 3. Please rate your experience in each of the following areas on a scale of 1 to 5, where 1=Not Satisfied, and 5=Very Satisfied: 1 2 3 4 5 Timeliness/Prompt Service Timeliness/Prompt Service 1 Timeliness/Prompt Service 2 Timeliness/Prompt Service 3 Timeliness/Prompt Service 4 Timeliness/Prompt Service 5 Availability/Hours of Service Availability/Hours of Service 1 Availability/Hours of Service 2 Availability/Hours of Service 3 Availability/Hours of Service 4 Availability/Hours of Service 5 Attitude/Politeness Attitude/Politeness 1 Attitude/Politeness 2 Attitude/Politeness 3 Attitude/Politeness 4 Attitude/Politeness 5 Communication (written & oral) Communication (written & oral) 1 Communication (written & oral) 2 Communication (written & oral) 3 Communication (written & oral) 4 Communication (written & oral) 5 Objectivity of Staff Objectivity of Staff 1 Objectivity of Staff 2 Objectivity of Staff 3 Objectivity of Staff 4 Objectivity of Staff 5 Knowledge Knowledge 1 Knowledge 2 Knowledge 3 Knowledge 4 Knowledge 5 Professionalism Professionalism 1 Professionalism 2 Professionalism 3 Professionalism 4 Professionalism 5 Responsiveness/Follow-up Responsiveness/Follow-up 1 Responsiveness/Follow-up 2 Responsiveness/Follow-up 3 Responsiveness/Follow-up 4 Responsiveness/Follow-up 5 Overall Performance Overall Performance 1 Overall Performance 2 Overall Performance 3 Overall Performance 4 Overall Performance 5 Question Title * 4. Please list the name(s) of any staff member(s) who assisted you: Name 1 Name 2 Name 3 Question Title * 5. Which of these best describes you? Architect/Engineer/Design Professional, etc. Contractor Realtor/Appraiser Business Owner Property Owner Other (please specify) Question Title * 6. Please share any other information you would like for us to know about your recent experience: Question Title * 7. Would you like for us to contact you about any particular issue? Yes No Question Title * 8. If you would like us to contact you, please provide your name along with an email address and/or telephone number: Name: Phone: Email: Done