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* 1. My training provider gave me advice about how the course would meet my need before I enrolled (signed up).

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* 2. I knew the name of my training provider before I enrolled (signed up).

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* 3. Did the training provider offer you any incentives to sign up to the course (such as an iPad or a laptop)?

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* 4. Did the training provider promise or guarantee you would get a job if you completed the course?

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* 5. Was there another organization (different to your training provider) involved in the marketing, recruitment or signing you up to this course?

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* 6. (Only asked if answered Yes to last question)
At the time you signed up, were you aware there was another organization (different to your training provider) involved with your recruitment and sign up?

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* 7. My training provider gave me advice about how the course would meet my need before I enrolled (signed up).

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* 8. I understood the length of the course, study requirements and assessment (test) method before I enrolled.

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* 9. My rights and responsibilities as a student were explained to me before I enrolled (signed up).

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* 10. The payment terms and conditions, including any loan arrangements, were clear to me when I enrolled (signed up).

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* 11. I was aware of my training provider’s refund policy when I enrolled (signed up).

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* 12. My training provider has asked me if I have any special learning needs.

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* 13. I have been given information about support services available to me as a student.

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* 14. I know I can get help if I have a problem or find the course difficult.

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* 15. My training provider supports me to use technology and access the learning resources I need to complete my course.

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* 16. I understand how to make a complaint if I am unhappy about my training or support services.

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* 17. My teachers/tutors/trainers are professional and knowledgeable about my course subject.

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* 18. The amount of training I receive is enough to allow me to practice new skills before I am assessed (tested).

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* 19. I have access to good quality learning resources and facilities.

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* 20. Assessment activities are fair and are clearly explained to me.

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* 21. I am given helpful feedback on my assessment tasks.

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* 22. My course is meeting my work, career or study needs.

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* 23. I understand what is required of me to successfully complete my course.

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* 24. I expect to complete my course within the planned study time.

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* 25. I value the training provided by my training provider.

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* 26. I would recommend my training provider to my friends, family and colleagues.

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* 27. Overall, how satisfied are you with the training and support services to you by your training provider?

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