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* 1. To receive your certificate, please fill out the information below:

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* 2. Please provide your license number:

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* 3. The easiest way to a great reputation according to the book is:

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* 4. If a sorry and apology don’t work, the guardian should:

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* 5. Implicit in an apology, per the book, is:

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* 6. One way to avoid mistakes which can damage a reputation is to:

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* 7. A great quality for building a good name according to the book is:

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