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Chatbot Experience Feedback

1.Have you interacted with a chatbot for customer support in the last 6 months?(Required.)
2.What is your age group?(Required.)
3.Was the chatbot able to understand my query?(Required.)
4.The chatbot was easy to use and understand.(Required.)
5.The chatbot’s tone was friendly and professional.(Required.)
6.The chatbot successfully resolved my issue without needing human assistance.(Required.)
7.If needed, the chatbot made it easy to escalate to a human agent.(Required.)
8.Overall, I was satisfied with my experience interacting with the chatbot.(Required.)
9.Compared to a human customer service agent, my experience with the chatbot was:(Required.)
10.In your own words, what did you like the most & least about your chatbot interaction?
Current Progress,
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