We thank you for taking the time to complete this survey. Your responses will help us to improve the services and care we offer. You can complete this survey directly into the SurveyMonkey website, to do this please go to www.wghg.com.au; click on links (bottom left hand side); select Maternity Unit Consumer satisfaction Survey 2014 - 2015; then complete the survey.

Alternatively you can request and complete a paper copy and post it to Maternity Unit, West Gippsland Healthcare Group, Landsborough St, Warragul, 3820; ph 5623 0751.

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* 1. WHICH MODEL OF CARE WERE YOU BOOKED IN UNDER?

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* 2. WHAT NUMBER BABY WAS THIS FOR YOU?

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* 3. WHAT IS YOUR POSCODE?

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* 4. WHY DID YOU CHOOSE TO HAVE YOUR BABY AT WARRAGUL?

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* 5. THINKING ABOUT THE FOLLOWING ASPECTS OF YOUR CARE, PLEASE INDICATE YOUR LEVEL OF SATISFACTION (please tick appropriate box)

  Not applicable to me Very Satisfied :) :) Satisfied :) Neutral NOT satisfied :( Very UNsatisfied :( :(
Pregnancy care provided by the hospital
Your labour care
Your hospital stay after the baby was born
Your home visits after discharge (NB only if you received visits from WGHG midwives)
Your overall experience

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* 6. WERE YOU REFERED TO ANY OF THE FOLLOWING SERVICES? If so please indicate your level of satisfaction.

  Not Applicable to me Very satisfied :) :) Satisfied :) Neutral NOT satisfied :( VERY UNsatisifed :( :(
BBAC (Better Birth After Caesarean)
KYM Program
PPP (Positive Pregnancy Program / Dietician)
Social Work Department
BFSP (Breast Feeding Support Program)
Diabetic Services
CTG / Review on ward 5
Childbirth Education Sessions

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* 7. DO YOU HAVE ANY SUGGESTIONS AS TO HOW WE CAN IMPROVE OUR SERVICES?

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* 8. IF YOU WOULD LIKE TO BE CONTACTED TO DISCUSS ANY ASPECT OF YOUR CARE PLEASE PROVIDE CONTACT DETAILS< INCLUDING YOUR NAME:

THANK YOU FOR TAKING THE TIME TO GIVE US YOUR FEEDBACK - IT IS IMPORTANT TO US.

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