MATERNITY UNIT SATISFACTION SURVEY 2016 We thank you for taking the time to complete this survey. Your responses will help us to improve the services and care we offer. You can complete this survey directly into the SurveyMonkey website, to do this please go to www.wghg.com.au; click on links (bottom left hand side); select Maternity Unit Consumer satisfaction Survey 2014 - 2015; then complete the survey.Alternatively you can request and complete a paper copy and post it to Maternity Unit, West Gippsland Healthcare Group, Landsborough St, Warragul, 3820; ph 5623 0751. Question Title * 1. WHICH MODEL OF CARE WERE YOU BOOKED IN UNDER? Obstetrician (Drs McLennan, Simon or C. Wilde) GP Obstetrician (Drs Sterling, Crameri, Zeng, Klason, Linden, or Ruane) Shared care (obstetrician & your GP) KYM program Koori Maternity Services Question Title * 2. WHAT NUMBER BABY WAS THIS FOR YOU? Question Title * 3. WHAT IS YOUR POSCODE? Question Title * 4. WHY DID YOU CHOOSE TO HAVE YOUR BABY AT WARRAGUL? Question Title * 5. THINKING ABOUT THE FOLLOWING ASPECTS OF YOUR CARE, PLEASE INDICATE YOUR LEVEL OF SATISFACTION (please tick appropriate box) Not applicable to me Very Satisfied :) :) Satisfied :) Neutral NOT satisfied :( Very UNsatisfied :( :( Pregnancy care provided by the hospital Pregnancy care provided by the hospital Not applicable to me Pregnancy care provided by the hospital Very Satisfied :) :) Pregnancy care provided by the hospital Satisfied :) Pregnancy care provided by the hospital Neutral Pregnancy care provided by the hospital NOT satisfied :( Pregnancy care provided by the hospital Very UNsatisfied :( :( Your labour care Your labour care Not applicable to me Your labour care Very Satisfied :) :) Your labour care Satisfied :) Your labour care Neutral Your labour care NOT satisfied :( Your labour care Very UNsatisfied :( :( Your hospital stay after the baby was born Your hospital stay after the baby was born Not applicable to me Your hospital stay after the baby was born Very Satisfied :) :) Your hospital stay after the baby was born Satisfied :) Your hospital stay after the baby was born Neutral Your hospital stay after the baby was born NOT satisfied :( Your hospital stay after the baby was born Very UNsatisfied :( :( Your home visits after discharge (NB only if you received visits from WGHG midwives) Your home visits after discharge (NB only if you received visits from WGHG midwives) Not applicable to me Your home visits after discharge (NB only if you received visits from WGHG midwives) Very Satisfied :) :) Your home visits after discharge (NB only if you received visits from WGHG midwives) Satisfied :) Your home visits after discharge (NB only if you received visits from WGHG midwives) Neutral Your home visits after discharge (NB only if you received visits from WGHG midwives) NOT satisfied :( Your home visits after discharge (NB only if you received visits from WGHG midwives) Very UNsatisfied :( :( Your overall experience Your overall experience Not applicable to me Your overall experience Very Satisfied :) :) Your overall experience Satisfied :) Your overall experience Neutral Your overall experience NOT satisfied :( Your overall experience Very UNsatisfied :( :( Please feel free to elaborate on any aspect of your care Question Title * 6. WERE YOU REFERED TO ANY OF THE FOLLOWING SERVICES? If so please indicate your level of satisfaction. Not Applicable to me Very satisfied :) :) Satisfied :) Neutral NOT satisfied :( VERY UNsatisifed :( :( BBAC (Better Birth After Caesarean) BBAC (Better Birth After Caesarean) Not Applicable to me BBAC (Better Birth After Caesarean) Very satisfied :) :) BBAC (Better Birth After Caesarean) Satisfied :) BBAC (Better Birth After Caesarean) Neutral BBAC (Better Birth After Caesarean) NOT satisfied :( BBAC (Better Birth After Caesarean) VERY UNsatisifed :( :( KYM Program KYM Program Not Applicable to me KYM Program Very satisfied :) :) KYM Program Satisfied :) KYM Program Neutral KYM Program NOT satisfied :( KYM Program VERY UNsatisifed :( :( PPP (Positive Pregnancy Program / Dietician) PPP (Positive Pregnancy Program / Dietician) Not Applicable to me PPP (Positive Pregnancy Program / Dietician) Very satisfied :) :) PPP (Positive Pregnancy Program / Dietician) Satisfied :) PPP (Positive Pregnancy Program / Dietician) Neutral PPP (Positive Pregnancy Program / Dietician) NOT satisfied :( PPP (Positive Pregnancy Program / Dietician) VERY UNsatisifed :( :( Social Work Department Social Work Department Not Applicable to me Social Work Department Very satisfied :) :) Social Work Department Satisfied :) Social Work Department Neutral Social Work Department NOT satisfied :( Social Work Department VERY UNsatisifed :( :( BFSP (Breast Feeding Support Program) BFSP (Breast Feeding Support Program) Not Applicable to me BFSP (Breast Feeding Support Program) Very satisfied :) :) BFSP (Breast Feeding Support Program) Satisfied :) BFSP (Breast Feeding Support Program) Neutral BFSP (Breast Feeding Support Program) NOT satisfied :( BFSP (Breast Feeding Support Program) VERY UNsatisifed :( :( Diabetic Services Diabetic Services Not Applicable to me Diabetic Services Very satisfied :) :) Diabetic Services Satisfied :) Diabetic Services Neutral Diabetic Services NOT satisfied :( Diabetic Services VERY UNsatisifed :( :( CTG / Review on ward 5 CTG / Review on ward 5 Not Applicable to me CTG / Review on ward 5 Very satisfied :) :) CTG / Review on ward 5 Satisfied :) CTG / Review on ward 5 Neutral CTG / Review on ward 5 NOT satisfied :( CTG / Review on ward 5 VERY UNsatisifed :( :( Childbirth Education Sessions Childbirth Education Sessions Not Applicable to me Childbirth Education Sessions Very satisfied :) :) Childbirth Education Sessions Satisfied :) Childbirth Education Sessions Neutral Childbirth Education Sessions NOT satisfied :( Childbirth Education Sessions VERY UNsatisifed :( :( PLEASE FEEL FREE TO ELABORATE FURTHER Question Title * 7. DO YOU HAVE ANY SUGGESTIONS AS TO HOW WE CAN IMPROVE OUR SERVICES? Question Title * 8. IF YOU WOULD LIKE TO BE CONTACTED TO DISCUSS ANY ASPECT OF YOUR CARE PLEASE PROVIDE CONTACT DETAILS< INCLUDING YOUR NAME: THANK YOU FOR TAKING THE TIME TO GIVE US YOUR FEEDBACK - IT IS IMPORTANT TO US. Done