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Epilepsy Society Helpline Evaluation 2026/2027
Thank you for contacting the Helpline.
Please take a few moments to complete this survey to ensure that our Helpline meets the needs of people affected by epilepsy.
OK
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1.
What times are most convenient for you to ring the Helpline?
(Required.)
9am to 7.30pm Monday & Wednesday, 9am to 4pm Tuesday, Thursday & Friday, 9am to 12.30pm Saturday (current hours)
9am to 5pm daily
9am to 7.30pm daily (including weekends)
Other (please tell us your preferred time).
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2.
Have you contacted the Helpline before?
(Required.)
Yes
No
Yes, more than once.
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3.
How important is it to you that our Helpline is confidential?
(Required.)
Very important
Not really important
No opinion
4.
The Helpline offers information, time to talk and emotional support. Please tell us which of these is most important to you
(please tick all that apply).
Information
Time to talk
Emotional support
No opinion
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5.
How did you feel after contacting the Helpline?
(Required.)
Reassured
Positive
Unsure
No different
Other
Please say more if you would like to
6.
How would you rate your experience of the Helpline?
Excellent
Good
OK
Poor
No comment
Please say more here if you would like to
7.
Where did you find the Helpline number?
8.
How do you prefer to contact the Helpline?
Telephone
Email
Webchat
Other (please specify)
9.
What can we do to improve our helpline for you?
Current Progress,
0 of 9 answered
