Express Auto Customers satisfaction survey.

Welcome to the Express Auto customer satisfaction survey!
Thank you for agreeing to take part in this important survey measuring our customers' satisfaction. Today we will be gaining your thoughts and opinions in order to better serve you in the future. This survey should only take 4-5 minutes to complete. Be assured that all answers you provide will be kept in the strictest confidentiality. In return, you will find a voucher for your next visit. We hope that you will accept this as a token of our good will.

* 1. Was your last service done with us?

* 2. Were you explained the work to be performed before hand?

* 3. Were you explained the work performed and the break down of the charges?

* 4. Were you informed when your car was ready?

* 5. Did our staff contact you to ensure the work was performed to your satisfaction?

* 6. Did you find our staff helpful?

* 7. How well do our prices meet your expectations? (please rate it or add a comment)

* 8. How well does our services meet your needs?

* 9. Please tell us what we could do to improve the service experience you have just received.

* 10. Please give us your contact details where we can send you your voucher.

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