Humboldt County Department of Child Support Services: Customer Survey

Please take a minute to fill out this short survey about your last contact/visit with our office and let us know how we are doing. We know your time is valuable and appreciate you taking the time the provide us with feedback!

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* 1. How did you contact the office?

In Person

By Telephone

In Writing

E-Mail / Chat

Internet/Web

Other (please specify)

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* 2. Date of Contact

Date

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* 3. Please select the main reason for your contact with us

To open a child support case

To make a payment or obtain payment information

To update information about my case

To return a phone call, email or text FROM the Department of Child Support Services

To discuss my case or obtain on case status

For genetic testing

Other (please specify)

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* 4. From your perspective, was your question or issue resolved?

Yes

Unsure, still waiting to find out

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* 5. How would you rate the courtesy and professionalism with which you were treated?

Excellent

Good

Fair

Poor

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* 6. Did you have to wait long to be assisted?

Yes

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* 7. Approximately how long did you wait?

Less than 5 Minutes

Between 5 and 10 Minutes

More than 10 minutes

Between 10 and 15 minutes

More than 15 minutes

Other: If more than 15 minutes, how long did you wait?