Mortgage Origination Operational Challenges Survey

Help us to help you!

Since our founding, WFG’s mission has been to take time and cost out of the real estate transaction for all participants. In keeping with this purpose, we strive to proactively communicate and collaborate with our clients to develop solutions that address their pain points, enhance operational efficiencies and elevate the customer experience. To that end, we appreciate you taking the time to complete this survey, as it will help us to better serve you and our industry.

Question Title

* 1. What are the top three operational challenges that you’re currently facing?

Turnaround Times

Operational Capacity, Volume & Staffing (Lender Internal)

Communication

Signing & Closing Issues

Vendor Costs & Fees

Data Accuracy & Quality

Process Improvement, QC, Errors & Delays

Technology Implementation & Integration

Training

Data & Document Collection

Vendor Capacity & Instability

Compliance Issues

Customer Service

Remote Work

Recording Delays

Time Management

Other (Please enter your response(s) in the comment box below this question.)

Question Title

* 2. Please enter your custom response(s) to Question 1 here, if applicable:

Question Title

* 3. What are the top three challenges you are currently experiencing with your Title insurance/settlement service provider(s)?

Turnaround Times

Communication

Signing & Closing Issues

Vendor Costs & Fees

Data Accuracy & Quality

Process Improvement, QC, Errors & Delays

Customer Service

Recording Delays

Vendor Capacity & Instability

Other (Please enter your response(s) in the comment box below this question.)

Question Title

* 4. Please enter your custom response(s) to Question 3 here, if applicable:

Question Title

* 5. What are the top three challenges you are currently facing with your property valuation and appraisal provider(s)/AMCs?

Turnaround Times

Communication

Customer Service

Vendor Costs/Fees

Data Accuracy/Quality

Process Improvement, QC, Errors & Delays

Appraisal Value Issues

Appraiser Availability

Rural Coverage

Comp Availability

Vendor Capacity & Instability

Other (Please enter your response(s) in the comment box below this question.)

Question Title

* 6. Please enter your custom response(s) to Question 5 here, if applicable:

Question Title

* 7. Enter your name, company and email address here if you would like to receive a copy of our survey findings. For more information about WFG Enterprise Solutions, visit wfgls.com

Name

Company

Email Address