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WE CARE Customer Service Survey

“WE CARE” is more than just a saying at MATC. It is a service excellence commitment each of us make to support a culture that is Welcoming, Engaging and empowering. Where employees are Compassionate, Accountable and Resourceful in order to Exceed customer expectations.

The word "employee" used in the survey is a generalization and can include any the following: faculty, administrator (Dean, VP, etc) and staff member of the college.

This survey should take less than 2 minutes to complete, and all responses are anonymous. We thank you for your time and input.
1.Please tell us who you are. (required answer)(Required.)
2.Please tell us the TYPE of experience you had.(Required.)
3.Please tell us the length of your experience.(Required.)
4.Please let us know the campus or community-based organization that is related to this experience. (required answer)(Required.)
5.Where or with whom was your experience? (required answer)(Required.)
6.The employee provided a welcoming environment.
1- Did not meet expectations
2
3- Met expectations
4
5- Exceeded expectations
N/A
7.The employee took the initiative to address the issue in order to have my needs met.
1- Did not meet expectations
2
3- Met expectations
4
5- Exceeded expectations
N/A
8.The employee was compassionate by showing respect, empathy and kindness.
1-Did not meet expectations
2
3- Met expectations
4
5- Exceeded expectations
N/A
9.The employee provided accurate, helpful and timely information.
1- Did not meet expectations
2
3- Met expectations
4
5- Exceeded expectations
N/A
10.Is there an employee you would like to recognize for service excellence? If so, please feel free to share their name(s) with us and why.
11.How would you rate your OVERALL experience at MATC? (required answer)

(Required.)
1- Did not meet expectations
2
3- Met expectations
4
5- Exceeded expectations
12.Additional comments
13.If you would like to be contacted, please share your information.